Everything about this company screams quality and customer service. I'm sorry I haven't reviewed Pavlus earlier. I discovered Pavlus a couple of years ago and have booked quite a few cruises with them. They do a fantastic job regarding attention to detail, follow up and issue resolution (with the cruise line - not them!) I especially like their team approach as when my dedicated agent is off or busy, I can always find another Pavlus representative able to step in and help me. Another example is when cruising began to resume a few months ago after being shut down for over a year, I had some specific questions that needed answers. I knew calling the cruise line would not prove fruitful. A Pavlus manager knew WHO to talk to at the cruise line and got me my answers. Their referral program is great as well. Many of my friends have joined us on cruises and have in turn booked with Pavlus. Hope to be doing business with them for many years to come. read more

I have never dealt with such incompetent people such as my alleged travel agent Tracy Rader. Totally useless after getting her kickback!! Worse yet is an agency that plays with a complaint tio save face. Booker beware and if further info is needed to prove my point feel free to PM me! read more

I have used them for 10 years. My first advisor was wonderful but she left and I was assigned a new one. She's been okay but this last trip she and the air team blew it! They misspelled my husband's name and when I told them , they told me to get to airport early because they couldn't fix it. It was a flight to Auckland! I had already booked the cruise and air so I was stuck . I went over their heads to guest services and it was fixed in under 24 hours! She did call to apologize and told me a manager would call to follow up. I have yet to receive that call. I couldn't change the air and cruise but I booked my hotels and transfers elsewhere. I need a new travel partner. I'm so disappointed. read more

1st time with Pavlus- usually do my own planning- traveled up to 40 times per year for 30 years but used them from our friends recommendation for a Viking cruise- nothing by communication issues- never got the same travel assistance each time I called- got stuck in a loop re- explaining the problem- 1st they paid for our trip with the wrong card- then charged us for switch- then double charged the new card- almost $30k- then they couldn't seem to correct it with Viking- I couldn't participate because Viking only goes through your agent. Will never use them again read more

We have used Pavlus for years to book cruises. Mostly we book through them but have also booked through the ship and transferred to them. They have great perks and friendly agents. Sometimes they are slow to respond, but you can always talk to someone. read more

Pavlus is getting worse and worse. It was not as bad before the pandemic. Their post-pandemic incompetence is staggering and getting worse and worse, starting from the management and filtering down to the agents. I always book everything myself and then transfer to Pavlus to get their small cash rebate. One would think that it is fool-proof when one books oneself and then transfers to Pavlus agent, right? Wrong, so very wrong! Pavlus still manages to make major mistakes after mistaks with the booking which requires only a simple change to the Pavlus name. My latest booking is my last one with Pavlus - enough already. The agent is promising to correct the mistakes for months with no result. I wish I had stopped with Pavlus before my current booking. Pavlus will never-ever become better because the management, despite the major and very obvious errors by their travel agents, finds excuses for them ("it was a misunderstanding") and do not want to acknowledge their obvious mistakes. If the mistakes are not acknowledged, nothing changes. My advice: Do yourself a big favor and stay away from Pavlus. If you already have a booking with them, check it thorough and do not trust them to book your airline tickets. A little cash refund you eventually get, will cost you hours and hours of aggravation dealing with them. It is not worth it. read more

Love their customer service. You can reach them 7 days a week and their prices are the best. They always have someone to answer your questions even if your agent is not available. read more

Initially I was amazed with the service of Pavlus travel as well as the perks that they offered for teachers. We have have referred numerous friends to Pavlus because we were so happy with our travels. Within the past three years, we began to experience extreme communication issues with Pavlus as well as a significant turnover in staff. We have regularly booked yearly cruises and we generally do all the background work for the agent. They simply need to book our travel. We have stayed with Pavlus travel for the shipboard credit that they offer but now I am wondering if this is even worth the hassle. I have referred a family member for a honeymoon and what is consistent with Pavlus right now is that they didn't get back to the couple and they lost their initial destination and had to start all over. Unless something happens significantly, Pavlus will be losing 8 customers. read more

BUYER BEWARE: DO NOT use this agent for travel. In October of 2019, my friends and I decided to travel to Peru. We booked a tour through Pavlus Travel and made a deposit of approximately $6000. Due to Covid19, our trip to Peru was canceled. Today marks exactly 61 days since we were told that the refund was issued. (see attached) We have NOT received the refund. We have contacted them multiple times. At first, after advising us the refund was issued, they kept insisting we accept a credit voucher instead. Wait a minute, wasn't the refund issued already? No! They blatantly lied, utilized unethical stalling practices to try to convince us of allowing them to keep our deposit. (see photos) read more

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Stay away! I would never recommend pavlus as a travel agency. They fleeced my 70 year old parents with over promising and under delivering on services on a trip to Paris. Originally they were promised non-stop flights and instead pavlus booked plane tickets that required them to carry their entire baggage through multiple checkpoints at us airports! This was after they deliberately paid extra money, and requested non-stop flights. Furthermore, Pavlus covid travel information was inadequate and didn't help my elderly parents arrange their travel plans appropriately. My family was also offered a refund that has not been credited yet even though their trip ended 2 weeks ago. read more

I had booked my cruise with NCL but moved my reservation to Pavlus travel since they were offering on board credits for booking with them through a family member recommendation. I was dealing with Rose and Kymm. The first issue I had is I called to get a quote on how much an upgrade would be. I was then being called to authorize my credit card for the additional fee. I just wanted to know how much of a difference it was, not to change my booking. I told them to leave it the way it was, she sounded frustrated when I said I did not want to change. Next I saw NCL was running a promotion to add 4 offers when booked. My sister had been able to add the offers to her and my mother's room. I thought let me see if I can add them. I also saw that the room price had gone down, so I did not see an issue with adding on the offers since I paid more when I booked and had done this through NCL in the past. I emailed Kymm and she sent me a confirmation telling me she got the lower rate and I was getting a credit. She also told me that Rose was my contact and to contact her about my bookings. Looking at the invoice I saw the one offer was added and the lower rate was there. But the invoice showed Balance Due and was higher than my original invoice. I then called Rose and told her I was not sure why I ended up owing money, but she kept insisting it was a credit and that is how NCL writes it. She finally said she would call NCL since I said it was a higher price from my original booking. I finally noticed that they added on a higher drink package that I was going to have to pay for. I told them I did not want that. I finally had them remove that. She then told me she was able to get me some on board credits for the lower fare but I did not qualify for the other 2 offers I did not have. I did not get an explanation on why I did not qualify. After another email she told me it was for new bookings only. But how did the revised invoice show the lower rate and the shore excursion package? The meals went from 4 to 5 back to 4. The invoice still shows Premium Drink Package even though it should just be the ultimate package. I do not know what happened or what the actual answer is since I can not contact NCL directly and have to go through the travel agent. Then while looking at the Pavlus invoices I noticed their on board credit they offered me was lowered. I emailed to confirm I was getting what originally offered, but she told me the invoices shows the lower amount. Again, no explanation on why they now lowered the offer. I keep emailing, but I am not getting an answer on why that changed. So make sure to check your invoices carefully when using this company. read more

Pavlus Travel - Revised invoice credit with no explanation. - Tours Near Me - Albuquerque, New Mexico

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First off, I go to Europe at least twice/year over 30 years, so I'm no novice to travel. I normally take Globus tours, so I know their services well. Pavlus does not provide good customer service in a timely fashion. Agents are usually unavailable during the day of my call, all this working from home crap just isn't working for me. I did, however, get an experienced, knowledgeable, customer service-oriented travel agent on the phone by accident one day, and she was able to get me a terrific flight into Budapest/out of Berlin which my previous agent seemed unable to do. So Trina is to be praised for her help and experience. I probably won't use Pavlus again for many reasons, but if I did, I would definitely call Trina directly. I will probably go through Globus directly, as I have in the past, with a much better customer experience. Sad how customer service means little to so many companies since the pandemic....... read more

Pavlus is incompetent. My reps could not get my reservation correct with Holland America, despite many phone calls to them. Vacations to go is much better. Avoid Pavlus at all costs! read more

We are experienced and frequent travelers and have used Pavlus several times BUT, you need to follow up multiple times to get any information. I recently received an air quote for a land tour Pavlus booked for me, it was for incorrect days and times. I pointed this out immediately and asked for a revised quote, that was two weeks ago and I am still waiting. In the meantime, i booked my own air but paid an additional 700.00 because I was waiting for my agent at Pavlus. I also asked for a quote for a 25 day Amazon cruise and still no response. These are not I expensive trips yet no response. You also get stuck with one agent , whoever you had form your first contact, so if they aren't good, you have no one else to help you. In February, we went to Antarctica, booked through Pavlus and they arranged air for us but I found they booked the wrong return day. read more

For years, we have used Mindy Green at Pavlus with nary a problem. They give you a great price which coupled with Mindy's efficiency is an unbeatable combination. On occasion she has had to "go to bat for us with the cruise line to get everything we were entitled to. Because Pavlus is so large, they have the clout. I have also found the Guest Relations staff to be equally as responsive. read more

We've been using Pavlus Travel for more that 5 years when booking our Seabourn cruises. Annette has been our "rock star" travel agent and has taken excellent care of us every step of the way. So much so that I wrote the owner, Craig Pavlus, a glowing review of how well Annette is doing as our travel agent. I never write letters - until now. Thank you Annette. read more

I have traveled with Pavlus for the last 7 years. I have found them to be efficient, safe, cost effective and reliable. I use have only used Denise, at the agency and she assists in anyway she can, and always looks for ways to keep our travel costs down. She always tries to find us great discounts as well as Pavlus Agency discounts. We are experienced travelers, so we do not need a lot of "hand holding", but she was there if volcano ash in Europe was an issue with airfare, airplane strike or snow storms cancelled flights... she could rebook. She is our "go to" agent. read more

Super disappointed with Christine as our family of 5 was looking for western Caribbean dates in July and needed dates and travel quotes. Christine quoted about 3 and I was not sure this was something we wanted to do 100 percent, I asked for a few more quotes to places that looked good and would fit our families needs. I was told like a child that she couldn't help me that they were all the same price which isn't true cause they varied in price, and I would need to pick one out of my 3. She never once said she would refer me to someone else just that she was super busy and couldn't help me cause basically I was asking for too many quotes ! How can I make an informed decision if I don't have all the information ? Our family is on a budget and we wanted to be sure ! We booked with her last year and she was accommodating then but I was really disappointed as we wanted to book something. Will go elsewhere. read more

On the recommendation of a friend who travels in high style I had tried to use a local person to find and arrange a big trip for our 50th wedding anniversary. No bright lights could be found. So I skeptically called Pavlus and worked with Christine. Amazing knowledge and service. My calls and emails were responded to promptly. Pavlus claims to be the second largest travel agency in the country. They are a discounter, which means they give back much of their commission since they work on volume. Can you do this all by phone? Yes! Are they great? Yes. I give them a strong recommendation and will use them again for our next big trip. Thanks Christine. read more

We have been using Pavlus for the past two years and have had no complaints...both on land travel and ocean cruises. I recommend Victoria Roja (there are two Victorias)...she is on the spot! read more

I have been using Pavlus Travel since 2001. I would recommend Mindy as she is efficient, honest, professional and responsive. I have used Pavlus for various tours and cruises. Pavlus has my 5 stars. read more

I have booked 5 or 6 tours with them over more than a decade. I have always had excellent service from them. They give discounts if you have used them before in addition to discounts from the tour company. read more

Lauren was recommended by my relative that has used her service with most of her travel needs. I needed assistance on a cruise for a big family reunion. I was very specific what we are looking for. It took a while to receive brochures on the different cruise lines. Had to even follow up a couple of times if it was sent. When we decided on 2 cruise lines, I asked for specifics, promotions etc. and she said she will look into it. After almost a month I emailed again to ask for an update. NO RESPONSE. My son on my behalf left a message on Lauren's voicemail. He even contacted the main Pavlus line and left a message for the supervisor. NO RESPONSE. They have lost out on a huge reservation along with future travels I personally take. If this is how they conduct business and how they treat new clients, DO NOT USE THEIR SERVICES. You will be wasting your time and energy for a promise that can't be delivered. read more