we came to this clinic in distress -- our kitten had been throwing up, and we were scared. as new cat parents, we knew something was wrong and didn't want to keep guessing without medical input. that's why we went in.
the vet gave him a quick look, said it could be "a lot of things," gave a one-time injection, and told us to try a prescription diet. no diagnostics. no medication for nausea. no plan other than "if things get worse, follow up." it was vague, dismissive, and in hindsight, not nearly enough. when we did follow up -- with multiple emails including photos of pink-colored vomit -- no one responded. not one reply. to this day, we've never gotten an answer about what was wrong with him or why his vomiting escalated like that. we had to push for every next step ourselves.
while we were there, the vet offered to take a quick look at our second kitten too, who had been struggling with congestion. we figured great -- two birds, one stone. he acknowledged the congestion was unusual given the kitten had supposedly recovered from an earlier URI, so he prescribed a basic antibiotic. no testing. no further evaluation. and of course, the insurance didn't want to cover it because there was no diagnostic evidence. we weren't given options. we weren't walked through alternatives. it felt like a shot in the dark -- just to say something had been done.
then came the unnecessary tests -- including a poop exam we didn't even request. parasites were never our concern, and they didn't explain why it was needed, just charged us for it. and guess what? they never even called us with the results. we had to call them days later. when we asked why no one had told us, they said they did -- which was a lie. no voicemail, no missed call, nothing. the girl on the phone just said "oh, sorry for the confusion." imagine if this had been life-threatening. what if our cat did need immediate medication? they would've let it slide under the radar -- and we wouldn't have even known.
their whole vibe is "we're not corporate, we care more, we don't push products" -- but in our case, it was the opposite. they charged us for unclear services, gave vague information, and never once followed up on their own. even when we demanded anti-nausea meds weeks later, they brushed it off -- then promised the prescription over the phone and never sent it. they were consistently slow, careless, and difficult to deal with.
on top of that? zero flexibility with payments. we had to pay everything up front, even when medication was delayed, or service was incomplete. they're quick to charge, slow to act, and absolutely rigid if you need help affording the care. we had to manage everything ourselves -- chasing invoices, calling for prescriptions, following up over and over -- while their team acted like we were an inconvenience for just trying to care for our pets.
and no, our cats didn't look like emergency cases -- but that shouldn't matter. healthcare should be proactive, not reactive. just because something isn't urgent doesn't mean it's not serious. and just because we're new to this doesn't mean we deserved to be dismissed.
bottom line: this clinic made us feel like we were the only ones taking our pets' health seriously. they took our money, gave us scraps of care, and left us confused, worried, and still without answers.
i'd give it zero stars if i could. avoid if you can. read more