I really enjoyed the friendly staff. They take care of my cat at least once a year when we go on extended vacations. Very clean and well kept business. read more

Paw Tales - Mystra - Pet Sitting Near Me - Hickory, North Carolina

Today is the first and last time I will use this facility for my dog. We just moved here from Boston. My dog (55lbs) has been boarded and in daycare/daycamp in Maryland, Seattle, and Boston where we have previously lived. He is not new to this. He was going for his daycare evaluation and a bath. He loves going to daycare and is well socialized. I have never had an issue with his behavior in any of his former daycares. (I have yet to pick him up from his bath, hopefully all went well there. I can only comment on the daycare eval). In his notes I specified "he does NOT like golden retrievers. Not even a little. Do not place him with goldens." I also specified he can become over stimulated and will need a time out/break after too much play time. I made sure to tell this to the person who was taking him for his evaluation day too. Fast forward to this afternoon, I get the phone call that I was correct. He does not like golden retrievers and gets "triggered" by them. I was notified he was barking at other dogs and humping them. They then told me that he would not be able to participate in daycare there until he gets some training. (Um, he's had 2 levels of training). I verified with the person who spoke with me "So, you placed him with golden retriever(s) after I SPECIFICALLY put it in his notes he cannot be around them, AND I told you this when I dropped him off?" She replied "Yes. Because they do not have the facilities to keep him away from a specific dog or dog types in daycare". (Maybe that should have been disclosed to me???). I would not have dropped him off. I asked why he could not have been placed with the smaller dogs or given a break because he was overstimulated? Apparently that was not thought of. The Pawtales person I spoke with did tell me he could try again after he got some additional training. I'm pretty sure their personnel need some training.... I'm not interested in a facility that is willing to put dogs in danger by not listening to the owners who know them best. We trust these facilities to have dog knowledge and understand dog body language, and listen to those who know them best. This facility is definitely not that place. Do not trust your dog with them. read more

On March 12, 2025, I reluctantly left my 13-year-old toy poodle at Paw Tales overnight. To my knowledge she'd never stayed anywhere away from home a day in her life. I made sure I registered her on their website, and I requested food and a cookie. When I dropped her off, I made it clear that she was old and I didn't want her out for any doggie activities or play. I simply wanted a warm, dry place and caring people to watch her overnight. When my son and I returned the next day to pick her up they brought us out a dog who clearly wasn't ours. His name was Louie, and he was a small black dog. My adult son went back in to find our Katie and carried her out. He informed me later, after our experience, that the kennel area was cold and damp, and the floors were wet. I understand the floors being wet; I'm sure that the kennels have to be hosed down. For the next week I struggled to get Katie to eat. At first, I thought maybe it was just her being upset at being left in an unfamiliar place. My regular vet couldn't see her until Friday, so on Wednesday I took her to the Emergency Clinic on 321. She had developed a nasty cough. I was afraid that it was kennel cough. I spent two separate nights at the Emergency Clinic to the tune of almost $1,700. Both nights because she was highly contagious, we were asked to stay in the car. Both nights we left to go home around 3 am. I contacted Paw Tales to tell them what had happened. I didn't understand because I assumed everyone's pet had to prove all vaccinations before going to Paw Tales. I spoke to one of the managers, I believe it was Angela. Angela was fine at first but became a little terse as our conversation continued. She said that it was nothing that they could have prevented. She told me to check with my regular vet, and they would tell me the same thing. I simply wanted to warn others what your pet might incur if you board them even for one night as I did. I really thought Paw Tales was the cream of the crop as a boarding facility. We will not be making a return visit. read more

BeBe started going to PawTales around 10 months of age. At first she was excited to go with staff to the day care area, so we continued going. As a couple of months went by, BeBe was less eager to be taken by a staff member and kept wanting to pull on the leash back to me. I should have paid attention. One week ago, the weather was awful-cold, rain, drizzle. When I picked BeBe up, she was wet, matted and filthy, and I certainly did NOT drop her off in that condition. Long story short, from the facility owner's mouth, "the daycare dogs are outside ALL DAY regardless of the weather". She doesn't "have room for an indoor daycare facility". THIS was never disclosed to me. I was told this information is on the web site. I HAVE YET TO FIND IT. I have NEVER owned a dog, that was left outside, my home, all day. BeBe will not be going back, and they will get no more of my $$, nor will I ever recommend them. If anyone asks, I will tell them to stay far away from DogTales. read more

If you board your dog GET THE CAMERA ADD ON! It was my first time using a boarding service for my rescue and I vocalized how nervous I was. Anyway, they forgot to bring my dog to daycare after her first night so I checked and she was still inside her suite at 11:30 am... just staring from inside the glass. I called and they blamed it on being busy and short staffed. That really made me mad as they turn the lights off around 6:30 pm for these dogs that stay with them.. Then again Saturday morning they forgot to walk her for the "hike" add on I requested. Basically you fill out a paper for your dogs stay and they were too busy to follow it or just didn't care. My border collie/husky mix stayed in her suite for most of her stay. Sad. Makes me think if you neglect the dogs that board and do daycare with you because you are short staffed maybe you should cap the amount of dogs in daycare to provide proper care. read more

Paw Tales - Pet Sitting Near Me - Hickory, North Carolina

I boarded my dog there for one day and was given back all of the food I had sent with him. Their staff had no explanation. I'm pretty sure they starved my dog for a day. read more

I left my 2 puppies at Paw Tales for 2 nights when I went to my niece's college graduation. I could not be more pleased with the love and care my fur babies received. The staff texted me pics of my puppies and texted me to let me know the puppies were doing well and having fun. I would not leave Paco and Lola with anyone else. read more

Best groomer we've found since moving here from New Orleans. Beautiful space, wonderful staff and a happy pup.

We have used Paw Tales services for one of other cats before and did not have a great experience then. (our little long haired kitty was badly razor nicked on two different occasions.) BUT we thought that was a few years ago why not try them again. Because our older short haired cat has been ill and has not been grooming we brought her in for an overall "freshening". We got her home only to find that her nails were barely clipped (only the very tips) and the matted sections on her chest and haunches were still there (mind you this is a short haired cat so it would be hard to miss). For $55 I was expecting a bit more than a simple bath. The folks were pleasant enough, but it is clear this is a dog-oriented business. We will not be returning and would not recommend for this business for cat care read more

Beautifully maintained and operated boarding and grooming facility. Pricing and hours are very accommodating, and the staff made good efforts to ensure our dog was comfortable and happy (they shared a video of playtime with our dog, so she was not just locked-in an ignored). It's nice that they offer web cams to look in on your pet, while away. If we go on a longer trip, other than our overnight, we will enjoy having this option. read more

I booked a luxury suite for my furry son while I was on holiday. I got to watch him by webcam while I was away, which was a big reason why I was able to relax on holiday. They texted me pictures of him hiking, of when he got to swim in the pool, and they texted me pictures of him at playgroup with the other big dogs, which I really appreciated as it was my first time being away from my baby. The pictures were adorable! This place is 5 star in my book. And I do not hand out 5 stars for nothing. It has to be earned. Well earned. read more

I've been taking my dogs to this place since when it first started in a small plaza and to this day they have always exceeded my expectations. They are great staff members and great service as well. Highly recommend this groomer/boarding. read more

I have been taking my dog for day care here for a while. He is a large rambunctious puppy. They only have a concrete patio for large dogs to play on, so his feet are constantly getting tore up. I specifically asked the workers at paw tales to limit the amount of time my puppy spends on the pavement. They agreed to only let him out for 1 hour in the morning and 1 hour in the afternoon. When I returned to pick my dog up, I inquired as to why my dog was so exhausted and why his paws were already worn out. The folks admitted to leaving him outside for 10 hours solid with only a 30 minute break. It was NOT a misunderstanding; the worker claimed that they didn't want my dog to occupy a suite during the day and that outside on the concrete was the only place for him. I don't appreciate being lied to. read more

My family wanted to try Paw Tales because it was afordable and looks nice and clean. We took one of our dogs and our rabbit. We dropped our pets off at 8:30 a.m. and called frequently throughout the day to see if they were finshed "Being pampered"... they said twice they would notify us when the pets were ready. 10 hours later we picked them up and they told my mom that our rabbit had "a rash" on her bottom. The next day my rabbit Cali was lethargic and not very responsive. We took her to the Banfield vet and got made aware that Cali had two Lacerations the size of a fifty cent piece and A quarter on each side of her tail she was also VERY dehydrated. The vet said Cali was most likely in shock from whatever happened at the vet. We seringe fed her and gave her pain meds and antibiotics for three days after. Cali died on day four. I wish i never would have left her in the hands of them and she'd probley still be around. We called to inform paw tales and they took no responsibility. read more