Staff was great as usual at any location I've been to. What I needed was easy to find!read more

The store has a nice calm to it. The staff is always nice and helpful. The last time I was in I…read moreadded a kitten to my family. The lady who helped me out was informative. I believe her name is Kat. I'll keep going to this store for sure.

If I could give a 0 star I would my 14 week old puppy came back with a bunch of marks on him and he…read moremight have kennel cough I'm not sure though he has all the symptoms I'm taking him to the vet tomorrow PLEASE DO NOT TAKE YOUR DOGS HERE

This is my Jebs happy place. All the employees are amazing and my dog Jeb is excited every time he…read morehears "doggy day

Incredible selection of bird feeders and very knowledgeable staff! Small town country store feel,…read morelike a step back in time!

THE.BEST. A hidden…read moregem in Rochester--the largest antique store we've found. Plus, we got some treats for the doggos.

Grooming department Venessa and Jackie. My pet co app told me my grooming appointment was at 10 am,…read morethen click on details and it said noon. Called the day before to confirm, no call back till we were ready to leave the house. Already scheduled all my appointments for the 10am slot. It's 930 when they call, can't change pick up times. Told Venessa over the phone I didn't want to cancel. Arrived at 1130, waited, was not help till 1205, not a big deal, except she said she cancelled my appointment. What a joke! She saw us waiting there for over a half hour before anyone approached us or told us.

Do NOT take your dog here for grooming...Jackie (who claims to be the grooming salon manager) is…read morerude, cold, and nasty with humans.....cannot imagine how she treats innocent animals who CANNOT speak for themselves once she has them in the back room. I had to tell her I did NOT feel comfortable leaving my dog with her due to her demeanor. A month ago, the salon canceled a grooming appointment 1 day before the appointment because a salon employee quit at the last minute, I was told (no wonder if this is the type of "manager" they had to deal with). Lodged a complaint with corporate after Jackie's behavior today, and they are doing an investigation into Jackie now (they should be able to pull camera footage up and see her behavior). Have been taking 2 dogs here for YEARS and while she has been cold and rude before, she never exhibited this level of unstable behavior before....to the point I was absolutely uncomfortable leaving my beloved dog with her. The other employees (cashiers, etc.) have always been amazing and friendly with A+ customer service.....but I will never step foot in this store again as long as store owner allows employees like Jackie to work there, and I am canceling my vital premiere membership after several years of coming to this store.

We had used Leashes & Leads for boarding and daycare for our previous dog and were very happy with…read morethem. The employees seemed to really enjoy and care about dogs. However, last week was a terrible experience. We left our two Border Terriers with Leashes & Leads to stay for several nights while we were a couple hours away for business meetings. Our dogs are a 5-year-old brother and sister pair who are very bonded; they'd never been apart and were supposed to be kept in the same kennel. I told the staff that our dogs wrestle and play-fight several times a day--they love to do that and if you have Borders, you know what I'm talking about. I also left Benadryl for the staff to give them if they were anxious while we were gone. They've been fine being periodically boarded since they were one year, so they have a track record of doing fine in kennels. A few hours after we left them, we got a text that the staff had fed our dogs some other dogs' food, which we appreciated their letting us know. Then the next morning, we got a text that the staff was separating our dogs due to fighting. No amount of explaining that our dogs just play that way got through to the woman who called. I know how anxious our dogs get when they're apart from each other, so I drove two hours back to get them. (No one had given them anything for their anxiety as I'd instructed.) A surly, hostile woman named F***h checked us out, overcharging us by a lot. We finally got some of the wrong charges removed but still got charged $66 as a late fee on top of their other charges. I had to ask several times for an itemized statement before she grudgingly gave me one. She also seemed like she did not like our dogs, which was especially concerning. Our dogs are HIGHLY motivated by play and food, but for many hours after I got them, they refused to eat treats or play--they were really stressed. I don't know if they were just traumatized from being separated or if something else happened, as well. Like I said, Leashes & Leads was great in the past, but unless the owner can assure us that F***h and any other employees who are hostile to dogs and people are no longer employed there, we'll not use them again.

I've had nothing but troubles and have heard nothing but bad things about them…read more I applied here 4 TIMES. And every single time I was "forgotten about." As an applicant. I did 2 tours of the place (because they couldn't even remember that I had done one previously.) both times I toured (months apart) the entire back room reeked of urine and feces, too many dogs in one area with not enough staff to adequately care for the dogs, dogs humping each other, fighting, handlers shocking the crap out of dogs with e-collars to the point they were yelping and jumping in pain. (They never mentioned training for their employees on these devices so I assume they just slap them on and hope it does the trick), dogs frightened in corners of the room and a "jail" as they called it for dogs to go when they are aggressive. I've worked at other kennels and I've never seen one run like this. I was told recently that they are under new management so hopefully that helps but this place seems like a train wreck. When I went for my first interview I was approached by one of the groomers who offered me a position (I had no grooming experience at the time) and she said that they hated their jobs and were basically wrestling dogs to get them in the bath. I've heard horror stories of dogs coming back with broken or lame legs and paws, dogs not getting medications, staff putting senior dogs with rowdy teenage dogs, and many accounts of infections, parasites and illnesses contracted here. Staff are allowed to sit on their phones during playtime and when I toured, that's EXACTLY what all of them were doing. Sitting in chairs, on their phones, and when a dog misbehaved they would throw it in jail or shock it with an e collar.

I booked a reservation for my daughter's dog back in October. Here we are towards the end of…read moreJanuary and they keep canceling the training classes. What made it worse if we were not being notified that they were canceled I think this was very poor customer service. I think a customer deserves better. This place was highly recommended by a very good friend of mine. I am beyond disappointed.

Great pet store! Frequent buyer program for cat food. Good made in the USA cat trees. Helpful…read morestaff.

We have been working with Jeff, the owner and operator of pet stop, for several years now. The…read moresystem is great. It has worked for 5 dogs so far. Even dogs I thought would never take to the fence have done great with it. And they learn it so quickly. Even dogs who aren't so sharp lol! Jeff is fantastic about returning calls and trouble shooting. He knows his product well and strives for his customers to be happy with the product and experience. I couldn't recommend more!

We recently moved to a house with an underground fence system installed. We have a very energetic…read moreaustralian shepherd and wanted to get him trained on the system. Owner Jeff Barnett came out and trained our dog on this system over the course of a few visits. Jeff was knowledgeable, flexible, and very concerned about our dog's safety. Our dog picked up the system with ease and it has been working great. Jeff is a great teacher and has a great manor with dogs. He had tons of tricks and tips regarding the fence system, made himself available for future issues. Highly recommended!

It speaks volumes that the person boarding your pets for four nights and five days learns their…read morepreferences and mannerisms during that short time. Super big thank you to Bobbie at Bob's for the great one on one attention given to my two dogs! I also appreciate immensely how accommodating Bobbie was with my uncertain travel schedule. 100% will use this service again. Two happy dogs - Bentley and Bleau are now at home dreaming about their "vacation" (deep sleeping and feets running). Thank you!

When I first moved to Rochester, I was in need of dog boarding. I called the biggest one in town…read more(you can imagine what business I'm talking about!) and took my dog out for a 10 minute "test" they called it. 10 minutes later I went inside to see how my dog did and I heard my dog barking frantically in a cage. ??? HOW did that happen in 10 minutes? Apparently they put my dog in a small room with a vet and another dog and they said he didn't do well...of course not! He doesn't know any of you and was scared! I immediately went to find another company and found Animal Friends. I told them of this situation and they said to bring my dog down to meet them, he did fine as I expected and my dog has now been happily boarded for 2.5 years. I travel extensively and appreciate that it's a family owned business that actually cares about my dog. They know I travel and accomodate me too because some nights I come in late and picking up the next day is better for me. If you are looking for a great dog boarding company that will treat you and your dog like family, I totally recommend Animal Friends.