My experience with Paychex has been an absolute nightmare. Customer support is practically nonexistent, and what should have been a simple issue turned into months and months of pointless emails. Every response comes from a different person or department, and the answers constantly contradict each other. No one seems to take ownership or know what is actually happening. They opened a PFML account on my behalf that I never needed, and even after the state confirmed it was closed, Paychex still hasn't resolved it properly on their end. Meanwhile, I continue seeing unexplained extra charges with no straight answers -- only generic responses and endless runaround. I genuinely do not understand how this company operates the way it does. Instead of helping businesses, they create unnecessary problems, waste enormous amounts of time, and leave customers stuck in bureaucratic chaos. At this point, I feel they should be reported to the Better Business Bureau. read more

This company is the absolute worst! They tell you what you want to hear when signing up, then bill you what they like, and cut off all communication. They make error after error always in their favor. And when you try to leave, they make it as difficult as possible by multi step processes while trying to deduct money from your account for erroneous charges. Do not do business with this company! read more

Best in class in tech and service! Single sign on, mobile first design, and true integration -- deeper and better than the competition. Major products integrated through proprietary tech rather API which is a superior solution and user experience. Flex app for employees rocks! read more

Seriously the worst decision we have ever made as a company was using Paychex. Zero customer service, account never set up right, taxes messed up, 401(K) contributions messed up. We discontinued our service after 6 months and couldn't be happier. Do yourself a favor and use anybody but Paychex. read more

I can't recommend this company to anyone. What a headache. In 3 years we had 6 people working on our account most of whom where completely incompetent or didn't work full time. I had to call payroll in by a certain time every 2 week but it was impossible because the person who I was supposed to contact wasn't around. When I emailed her changes in rates or reimbursements she messed it up 9 out of 10 times. She even paid our bonus checks to us in direct deposit form after 5 emails telling her not to. I don't think it's her fault, I think it's the companies lack of training and high turn over. Recently, after switching from Paychex I received a bill for late tax payments from the state. They were paid every month last year on time except June, July, September, and October. I was told by the manager at Paychex that this was our fault because we never told them that we were no longer paying quarterly taxes and needed to pay monthly. This makes no sense because the days that should have been paid on is one month after the end of the quarters so April, July, October, and January. "The penalty comes from our not having the proper deposit frequency for Colorado Withholding. I looked back at our records and I don't see where you sent us a frequency change notice from Colorado. They normally send those notices in the late fall. If you have an email or some record that shows you sent us something from the state telling you to deposit on the monthly frequency instead of quarterly, then I can make a case to pay or request a waiver for you on this. It would have been something that you should have sent us anytime between November 2013 and early 2014." With all of the screw ups monthly it's amazing this company is still running. read more

What the salesman promised and the efficiency of their services were two different things. I continued to use their service for 2 months hoping the issues would get resolved but that never happened. I cancelled our contract with them and had to pay a couple thousand dollars to my CPA to clean up the mess in our accounting system. I would never recommend PayChex to anyone. read more

I have always had a great experience with paychex and will continue to use them. Although yes, I get different specialists from time to time (usually due to promotion) they have always been knowledgeable and professional. Thank you for taking great care of me and my business read more

Great company to work for and with. I've been both a client and now an employee. Paychex is always responsive and helpful. The quality of people they employ reflects in the customer service they provide. read more

We have used Paychex for a long time and in the last year they have TWICE double processed our payroll! OK, I understand mistakes and any company can make mistakes...but their attitude of "so what" and the inability to even let us talk to management about the issue causes me to scream "stay away!" If they had been apologetic and willing to have a conversation about how to make sure it doesn't happen again I would say give them another chance. But...STAY AWAY! read more

I have used Paychex for years and found them to be efficient, reliable and make it easy for our small business! The reports are easy to follow. The dedicated payroll professional listens to my questions and answers them all to my satisfaction. They have actually saved us money because I never miss a deadline, workman's compensation or quarterly report! Thanks Paychex - I would highly recommend you! read more

Terrible from an administration POV and employee services both. High turnover, poor communication, all around rotten.

I have just sent the following to Paychex Retirement Services that is the TPA for my companies 401(k). The context is I had a long time employee die suddenly and she was fully vested with a son as the beneficiary. What should have been an easy process turned into a nightmare and took 4 months to get through mostly because I was resistant to signing false statements. I finally had to do it simply to get this poor kid his money. ====================== To Paychex At the risk of putting yet another obstacle in the way of getting this poor son of my deceased employee and friend the money he is owed as the beneficiary I want it on record that I have been asked to enter and certify untrue information about [sons name] status. I have had to put [son's name] into your system as if he was an employee. He has never been and employee. I have had to certify that he is vested. He is not an employee so he can't be vested, vesting applies to the employee, [mothers name] who was fully vested. I have had to certify that he is vested even though he had 0 years of service which is against the plan document. It was either that or put his employment date back to [mother] which would have had him as an employee through many years of census, again a lie. And I would have had to sign that this is true even if it's a lie. And I'm being told to set his status as deceased even though he is very much alive. I am being told that your system will handle all this without putting him on the census or other ramifications that could come back in an IRS audit and truly cause problems. I'm sorry but it is more than difficult for me to trust that your system will handle this correctly when the very same system can't do something as simple as pay a distribution to a beneficiary upon the passing of the participant. If your programmers can't figure that out how in the world can I expect them to get this complex inaccurate mess figured out. This has now taken over 4 hours of my time, perhaps more and has delayed getting [son] his money by months and increased the pain of [mothers] passing manifold. I am posting this email as a paper trail in case I ever need it of the truly AWFUL way this is handled by your company. I have been told no one else has ever complained about this. I suspect that is because no one else has an administrator for a spouse who knows how this should be handled. Just because no one is complaining doesn't make it right. ========================= read more

My husband's company has used Paychex from the start of his business! A wonderful dedicated Payroll rep (Rachel) with his account. They are very helpful on the phone. He loves the technology with their online system! Great company!! read more

After posting a 1-star review of this company they did make amendments to a problem with our retirement program that cost our employees quite a bit of money. So, while I'm still not pleased with how the transition away from Paychex transpired I'm at least willing to give them credit for refunding some of the money they charged us in fees while employees took disbursements from their accounts. read more

From the second I hired Paychex they were a disaster. They paid the wrong amount from the wrong accounts. After a month I fired them. The problem is that Paychex kept paying my employees for another month. So I fired Paycheck  again, just to make it clear to them. And two weeks later they paid my employees without authorization again. Who knows how long this could have gone on for, luckily my office caught their repeated mistakes every time. However, my company is getting fined by the IRS because of what PAYCHEX has done. Stay from Paychex read more

I agree with another reviewer...Paychex has gone way downhill. They are horrible. I've never worked with such incompetent people. I own an accounting firm and we do not allow our clients to use Paychex as a payroll service provider. Their customer service is so bad. After we terminated an employee, Paychex paid the employee and debited our bank account for not just one payroll after termination, but they did it twice. We had to have our bank put a hold on our bank account against all Paychex debits because it's the only way we stopped them from paying the terminated employee and taking fees after we were no longer a client. read more

Paychex has gone way downhill. I fully agree about the massive turnover so that neither you nor management can keep up with who your rep is from one week to another. We've been a client for literally DECADES. That apparently means nothing. Our call day is every other Monday. Two paychecks ago they were apparently between reps so nobody bothered to call us. When I called them the next day, there was no apology and it was business as usual. The checks used to arrive like clockwork on Wednesdays (we're in Colorado Springs). Then it was Thursdays, then Fridays, and now Saturdays. This is totally unacceptable and I've called to complain and seriously got the "we don't give a f*ck" attitude, it's the Post Office's fault. After all, it's not THEIR paycheck that is out in the ether. We used to do direct deposit but then was informed the cost was going to be $20 per employee per month. As a struggling small business that's not an option. So instead every other week we sit around with our fingers crossed guessing when the checks will show up. I wouldn't suggest using Paychex for your payroll. Five years ago, sure, now, don't do it. read more

How can I rate negative stars for Paychex? The customer service, regardless of management involvement, is sub-par, at best. Resolution on any matter is like pulling teeth, despite their swift ability to receive payment for "services". Make sure you request historical payroll records before terminating services because extracting anything after the fact would liken bovine flight. read more

Too many complaints to mention and indeed a lot of them were covered in other reviews. I would not recommend Paychex to anyone and indeed, I often steer people away from Paychex! Check out www.paychex.pissedconsumer.com read more