On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.

Thank you Jay Carter for helping me find the perfect truck for my needs. Also thank you to Jones…read morefor getting me in and out in record time! I enjoyed hanging with you guys!

I'm traveling from out of state and I take my 2018 in for an oil change. I scheduled the oil change…read moreand tire rotation. When I get there checks me in very friendly group. Went to get the mileage off my truck and came back and recommended that I get a fuel filter change I said what % is it at as I already knew. He said 40% left, so I asked then why would I want to replace a filter at 1/2 of its life! Little did I know this was the first strike. Next Im called a couple hours later they found a nail in my tire $35 dollar repair. Mind you these are 10 ply tires with around 3,000 miles on them. I agree to the repair even though I've never seen a 10ply tire leak in 15 years of driving them. He called me back said there is a second nail in tire within 16" of the first and according to state law we cant put two patches on that close together, but we do have a new tire I could sell you in stock. I asked for documents of this law, as I knew that was false. Strike two. Unable to produce this document, I asked for them to put the spare on. When I picked up my truck they rotated one side of my truck but not the other. Drove truck down to Discount tire 1/2 mile away they looked at tire said yes its repairable and this one is only a thumbtack and not leaking. As Discount tire pulled tack in front of me I laughed, strike 3 your out Jones GMC - Discount was able to repair leaking tire/ finish the rotation and put the spare tire back under the truck for $0.00. Bonus! So before your spend the extra money on service at Jones I highly recommend a second opinion and personally, I will never use this dealership again.

We have a 16 year old Avalanche truck and have repeatedly had problems with it maintaining a…read morecharge. Jones worked patiently with us to resolve a perplexing problem and I think we may have resolved it! Repeat visits did not charge additional service charge but diligently worked to resolve the problem which we greatly appreciated. I also have a work vehicle that i take there and they are always gracious in fitting me in when I don't have an appointment - mostly - the receptionist always seems frustrated but maybe i am interrupting something I'm unaware of? I think its hilarious that a service bay HAS a receptionist but i am all for more jobs! Thanks Jones for hiring some great people - shout out particularly to Lafitt and Eric who have consistently been great.

Jones Chevrolet is the only Chevrolet dealership within about a 30 mile radius of Sumter, SC. With…read morethat, Jones has a unique opportunity to either be an asset to the region by executing top-tier professional sales and service, or to exploit Chevy loyalists because Jones Chevrolet is the only Chevrolet dealership within a 30 mile radius. My multiple experiences, as a Chevy loyalist, at Jones Chevrolet have been less likened toward the top-tier professional service side of the spectrum.

I have been dealing with Sumter Dodge for 10 years now. I can honestly say that their customer…read moreservice is awful. Their maintenance people have no clue what they're doing. The prices on vehicles seem OK but I don't even wanna walk in there anymore. I bought a brand new Jeep from them and the first two years were great. I'm not sure what happened but now they don't even know how to change tires without stripping out your lug bolts. I would not recommend anybody buying a car from this place or getting maintenance done at this dealership. The Nissan dealer right next-door does a great job and that's where I take my jeep now.

So, follow up, Lugoff Dodge, states the brand new engine should've come with a new water pump, but…read moreapparently Sumter Dodge kept it and put the old one back on, now it'll be another 1000.00 to replace it. Orangeburg, sister company to Sumter, GM, stated the same thing. I've now escalated this complaint. Do not ever use them. This is the final review. Good luck to anyone, go to them at your own risk.

I've been getting my CRV serviced at this Honda since 2024 and have had a great experience each…read moretime. Every service rep and technician I've interacted with has been very helpful and a pleasure to work with.

My salesperson was great (George Samuels) and also the finance guy was good also. only issue I have…read moreis whoever cleaned my 2021 Honda Accord Sport in the service department removed my All Weather floor mats from the inside of my vehicle and never put them back in ( the trunk one is still inside the trunk). I'm highly upset about this and the dealership isnt doing anything about it or replacing them. I've called and called and no help. I'm not happy at all!

Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson…read morestaff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met.

Absolutely the Best Automotive Business in Sumter SC ...Excellent Salesforce...Marty Osborne brings…read moreexperience & knowledge to the table...Giving the Customer Service and Help throughout the Process of Buying a New or Usef Vehicle....

Came here to return a leased car first thing when they opened at 9 am. What was supposed to be a…read morequick process (just turning in the keys and signing the receipt) turned into an hour wait. At first the leasing agent was busy so I waited about 25 mins before he even started the process. Next he had to check the mileage which was quick and had another gentleman remove my tag which was also quick. He offered to sign off for me so that I could leave, however I did not feel comfortable with that. I decided to wait another 20 mins so that I could walk out with my receipt and closed lease statements for liability reasons. I really wished that they offered the option to make an appointment so that this process could have gone smoother and faster as I had to be super late for work today.

If it was up to me I wouldn't give the one star. Let's just say after paying to be Told there was…read morenothing wrong with my car!!!! My son and I ended up on the side of the interstate less than 3hours of picking my vehicle back up!!!!! Less than 24 hours my car wouldn't move and I had to pay out another $150 to have it sent back to them because of course the car they didn't see anything wrong with would move!!!!!