Hands down, this is some of the laziest customer service I have ever encountered. For starters, I…read moreput a claim in through my insurance agency for a cracked windshield back in January. It's currently mid-June and my windshield has yet to be repaired. Let's take a trip down memory lane on how we got to a situation where five months later, I still am driving around with a cracked windshield. January: I file my claim. I set up an appointment. Things are going great. A few days before the appointment I get a call. My glass is unavailable. They have to reschedule, but they really don't know when it's going to be in. February: Where's my windshield? How do I even get through to a person at the New London store? Don't worry, we'll get it to you soon. March: Where's my windshield? Oh - we couldn't get ahold of you! (THEY NEVER CONTACTED ME) We sent it back! We'll call you when it comes back in. April: I go on vacation... and life takes over. But no one from Safelite contacts me. May: I contact my insurance agency in frustration. Finally we get an appointment scheduled in June. Today: Today was my appointment. My husband took off work from 12-5 today. I even got an email saying they scheduled a tech. At 4:30 he contacts me because no one has shown up. I call the number on the email and after saying "representative" a few times, I'm connected with an employee. She assures me that I'm still on the schedule, but if the tech doesn't show up by 5, then please call back. 5 PM rolls around and no one. I call back and I get a voice recording.... with no voice mail option. We call the insurance agency. They have no way to contact anyone at the company either. So where's the windshield? I don't know. Where's my technician? I'm not sure. Will my windshield ever get replaced? You've got me. Will someone ever call me back? Highly doubtful. Will Safelight Customer Service comment on this post and encourage me to call some number only to talk to artificial intelligence? HIGHLY LIKELY.

They cancelled first 2 appointments, Then i prepay and while im on the phone with them there trying…read moreto reschedule. The guy pulls in and leaves and tells them I cancelled and I never spoke to him. Lady on phone says its a mistake and then blames me saying I refused to pay. I have the settlement money and pre authorized payments. They offered me a 4th appointment and told me there tech is really good. They declined to send tech so I can speak to him about how we never talked. Claiming shes not going to send him here to fight. No one said anything about fighting. Its about accountability and service. Which safelite doesnt offer. Dont waste your time here if your busy. I will be sending corporate a bill for wasting my time.

You want an auto glass service to get it right on the first whack. The Glassman does just that…read more The windshield on my weathered old Accord had a top-to-bottom crack (I think from the weather), so I needed the whole thing replaced. Achin's Garage in North Attleboro gave me Corey's info, so I called him. He picked up, I told him what I needed, and he pencilled me in for a few days later. Though I mentioned I'd be paying out of pocket, he told me a dedicated number I could call at my insurance carrier to get a claim processed and his work covered if I chose to go the claim route. I appreciated that. He's a friendly and thoughtful guy. We planned the windshield replacement for a Tuesday, but had to push it to the following day, for a very good reason: it was snowing. It's a mobile service, I park my car outside, and the moisture would have ruined the adhesion. I'd rather wait a day than drive around with a windshield that isn't 100% sealed. Corey let me know morning-of, as early as it was clear what the weather was like. Another good call. Anyway, Corey and his wingman showed up on-time the following day (Wednesday). They got right into it within about 2 minutes. The ETA was about 45 minutes, and the whole thing took 45 minutes or maybe a little less. There were no plot twists of any kind, and didn't need to come back out until the new windshield was in. The whole thing cost $253, parts & labor (again, I decided to pay out-of-pocket). That was at the low end of Corey's estimate over the phone, that's for a mobile windshield replacement, where they come to you. I expected to pay more, and I'd have paid more without grumbling. The new windshield is nice and invisible. Unlike the stready old one, I forget it's there. Corey & associate just did an excellent job, with old-school professionalism and zero hassle. I'd definitely hire The Glassman again.

Super reasonable flat rate to fix a ding in windshield from a stone. Quality work. Very…read moreprofessional. Will use again!

Never returned calls. Finally had insurance company contact them which prompted a response 12 days…read morelater. When I finally got Lance in the phone he was rude and obnoxious. I always try to use local shops, but never again with this one.

Guaranteed came out today and did a great job of replacing my windsheild. The installer was very…read moreprofessional and showed a high degree of workmanship in all aspects of the install. Very happy

These guys are phenomenal. The price was affordable, the service was quick and the best part they…read morecame to me. I'm unable to take too much time out of work so they drove to my job and fixed it in the parking lot. They did this back in Oct of last year and the reason I'm posting this review now is because I wanted to give my windshield some time under the elements before I gave my final thoughts. Also for reference I have the sensor thing in the front you can see in the busted photo that dark square. They didn't recalibrate it, they only replaced the windshield so that should show in itself how gentle and efficient they were. I haven't had issues at all with my sensors. The windshield itself is still in great condition and KNOCK ON WOOD no chips or damage. I've gone through car washes, being buried in the snow and the heavy rain we've had the past month. The quality of that windshield I would say is 10/10. I would recommend these guys for your window needs!!

I feel compelled to write this review. I will also be trying to post the same review on google…read more Our car was vandalized and we needed a rear window. Unfortunately insurance wouldn't cover a new one so we had to private pay. I called around for prices and availability. Jesus from Empire was the cheapest by far. He had the window in the next day. They were on time and very knowledgeable! Empire Auto Glass was very professional and I would highly recommend them!

Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Friendly, quick and convenient service. Tinting looks terrific and at a great price. Would…read moredefinitely have Mobile Tint Shop work on my vehicles going forward.