Excellent customer service from Z. Everything was explained phone calls were made car was picked up…read moreand delivered on time. Job looks great. I would highly recommend this company.

Great service and great people. Although my windshield replacement took a little longer than…read moreestimated, they did a great job. I especially appreciated the lifetime warranty on the installation. I used a competitor in the past due to insurance company preference and both times developed windshield leaks a couple years after windshield replacement. I am enthusiastically hopeful the won't occur with Payless and if it does I'm protected by their excellent warranty.

I could not be happier with the quality same day service provided by Jim and Beverly. Great…read morecommunication and very fair pricing to repair my leaky tire.

I purchased another set of tires with Jim and Bev recently and they remembered me from my last…read morepurchase. I needed a repair shortly after and they got me in quickly and dropped my car off to me!

Great experience at Alpha Detailing! Eri was great, the cost was very reasonable and my car looks…read morebetter than new! I definitely recommend this shop; easy to get to, the wait time was better than I though but the waiting area is very comfortable in case the wait is longer. Absolutely will be a returning customer.

Hands down best shop in the area. I got a full interior and exterior detail. Customer service was…read morebeyond amazing, and the quality of the job is outstanding. My car looks better than it did when I picked it up. I'll definitely be back at some point to get some Ceramic Pro.

Josh is fantastic. Turned my six year old car into a brand new car! Looked fantastic inside and…read moreout. Price was extremely fair. I'll be back again for sure and highly recommend.

Poor quality detailing and horrible customer service…read more My car was scheduled for an interior and exterior detailing. The seat track mechanisms, between the seats, door pillars, trunk locking mechanism, and gas cap area were not touched. There is also some lovely overspray from the tirewet in my wheel wells (but don't worry, J says that eventually it will wear off), so they couldn't even bother to wipe up their product or clean the wheel wells. The trunk floor still has dust and hair, suggesting it wasn't even vacuumed. The roof of my car has black spots that I could clean off with a little spit on my thumb. The instrument cluster is covered with spots, there's a yellow crumb in my radio controls, and the windows were covered in streaks. Additionally, there was a small square of glue on my rear bumper from a parking sticker I removed. It was still there when I picked up my car. When I got my car home, I was able to easily remove the glue mark with some goo-gone and cleaned my windows (I can't believe I had to clean my car after I PAID for a detailing job). I realized that what I thought was a streak in my windshield was actually a scratch and several chips. I've since contacted my insurance to get that replaced -- thanks J!! Now, unfortunately, my belt tensioner broke on my way from New York to J's shop, so I had to get my car towed after being detailed. I noticed several of the imperfections in the "detailing" job (e.g. the wheel well overspray, spots on my roof, streaky windows, and that my radio had been messed with) when I was loading my car onto the tow dolly, but was more concerned with getting my car to the shop before they closed. Additionally, J couldn't be bothered to wait for his customers to show up before leaving for the day (I arrived at 3:30PM), and he left the keys in my car in his parking lot), so I didn't even have an opportunity to inspect the car and get my money back. When I messaged J to complain about the poor job, he offered to come to me to fix it. He even said that he would give me a full refund if he saw the damage to my windshield and radio (despite insisting that there was no way he broke these things). I offered to accept a half refund and to send him pictures so that he wouldn't have to take a 2 hour trip to my place, but he insisted that he wanted to come. I gave him an address, expecting that he would keep his word, and he then came up with a million excuses as to how it wasn't him, how he PERSONALLY cleaned all of the parts of my car that I say are still dirty, and is now ignoring all of my messages. I did not want to post here as I know that it's tough to be a small business owner, but J does not deserve your money. I think I understand now why he was the only detailing place that could get my car in the same week that I contacted him, while every other reputable business was booking 3 weeks out. Next time I will gladly sit on a waitlist, and you should too. TLDR; J's "personal" detailing of your car may NOT include seat track mechanisms, windows, gas cap area, door jambs, wheel wells, roof, bumper, between your seats, or the instrument panel! He also may scratch your windshield and break your speaker system.

My parents best friends are local Stonington people and are in their 80s. When they go to get…read moretheir car serviced here they feel like they are "listened to". These gentleman walk out to great them and do whatever it takes to make them feel good and get their car repaired (the right way and at the right price). They talk about it as it makes their day every time! Today they followed my friend home, took his car back to the shop, did the repair (side view mirror) and then 2 of them dropped the car back off and were smiling and shaking hands in the driveway. This is family! This is community. Highly recommend. Thanks for taking good care of my friend!

they do wonderful work, great to do business with, and I can't believe it's the same car I brought…read morein for body work. looks like new!

Friendly staff Easy to get service…read moreGood results Quick response Accurate work Convenient location

Always the best very friendly and professional they go above and beyond to help customersread more

Rich and the Team did a fantastic job on my Miata. They also work directly with the insurance co…read moreto close all the loops. Great people to work with

I have great respect for a number of body shops but Rich's stands above the rest. Rich Harris has…read moreestablished a business that prides itself on top quality work at reasonable prices. You immediately get the feeling that Rich and his son are customer oriented and you just know you are going to get an honest appraisal and quality work. Easy choice for #1

Did a great job and great communication! Easy and fast. Everyone was nice. Would recommend.read more

Looking for a glass replacement company that will leave your vehicle smelling like cigarette…read moresmoke? Then pull your car in, your have reached your destination. I can not give this place less of a review then zero stars.