I purchased a vehicle from Nunnally Chevrolet in November 2025. While the initial buying process…read morewas relatively smooth, my experience since then regarding warranty fulfillment and customer service has been deeply disappointing. ​At the time of sale, I was heavily encouraged to lean into the protection packages. I was assured I had factory and powertrain coverage through March 2026, plus a one-year specialty warranty covering windshield chips/replacements, paint, and tires/rims. (This warranty is what really sold me on the purchase of my vehicle) Unfortunately, those promises have proven to be hollow. ​The Issues: ​Warranty Misrepresentation & Inconsistency: Every time I go in, it is a different story from the sales department. I bought the vehicle with two existing windshield chips, and my salesman explicitly told me to wait 30 days before filing a claim so it would be covered. It took three separate visits to finally get a straight answer regarding why it wouldn't be fixed, eventually being told that since the glass required replacement, they "don't cover that"--a direct contradiction to what was promised at signing. ​Tire Service: I experienced the same inconsistency regarding a nail in my tire--an item supposedly covered by my warranty. It took multiple visits to get any clarity, only to be told they "don't plug tires anymore" and that I would have to take it elsewhere to pay out of pocket. ​Missing Equipment: After a recent service appointment, my lug nut key is now missing. Because I didn't notice it the exact moment I left the lot, the dealership refuses to provide a replacement, leaving me responsible for their mistake. ​Communication Breakdown: I have reached out to three different staff members for quotes on extended warranties to keep my business with them, and I have received zero responses. ​A Note on Service: While my overall experience with the dealership management and sales team has been a very frustrating ordeal, I do want to note that the technician, Michael, is the only person there who has provided top-notch service. He is the only reason I've had any positive interaction with the service department. ​If you are looking for a "deal" that ends the moment you drive off the lot, this is the place. If you value transparency, accountability, and consistent post-purchase support, I would strongly suggest looking elsewhere.

I went in today because my 2025 GMC Canyon had the check engine light come on and the AC had quit…read moreworking. They couldn't fix it because that module went out. I understand that can happen. I got there at my appointment time and ask the person at the service desk to let me know what was wrong as soon as they knew. One hour later, I went to the service desk and the told me what the problem was. They told me they had to order. I bought the GMC new from a GMC dealer because I couldn't get the deal on a Colorado that I thought was fair at Nunnally's. I wanted Nunnally to service the Canyon because the service department. They were always friendly and kept me updated during the visit. I was surprised when I entered, ther was no one I recognized. Everyone was new from the last visit just a couple of months ago. While waiting, I noticed there we only two sales person, none I recognized. What has happened to the Nunnally's I always trusted with my Chevy's?

Bad service I got ripped off last week.Took my car to them told them a rattling noise came from the…read moreengine so they kept it for day and diagnosed it. Called me the next day told me it was the radiator and its gonna cost $650+ so I assumed well if that what makes the noise sure,so I told them to go ahead and work on it.Same day about 4 or so hours later they called me and said car ready to pick up. I went in and paid the bill,now i was looking at my receip they charged me $254 for the radiator,$40 for coolant fluid, $400 for labor plus tax all together I spent $718 and change. Drove it home and put it on park,the same noise I is still there.so I called them back and them,why the rattling noise still,guess what they told me." oh it's the AC Compressor "!

Great Auto mechanic in Northwest Arkansas. Friendly service and can meet your repair needs.read more

I will begin by saying the car repair looks really good. We've only had it back for 2 weeks - but…read morethe appearance of the car is like new. That being said - this particular location has a total lack of communication. For example, Car estimate was completed and car was dropped off. Vehicle was totaled, but we wanted it repaired. Told manager would have to call us back - 10 days and 2 more calls into the business - no response. Few updates other than a text while car was in the shop. Went in to pay for vehicle (upon completion) - bill was $1000 more than the stated cost when I spoke to an individual. I pointed it out, and was told it was due to a specific part. Angerly I took the receipt and went home for the weekend. Studying it over the weekend, it was more evident that we were overcharged $1000. Went in to the business on Tuesday - and when questioning the receptionist, I was told, "Oh yeah, you were overcharged - but we credited that back to you already." OK - little suggestion for improving customer service - try calling and acting a bit apologetic about your mistake - even after I brought it to your attention 2x. Being on the N end of Walton Blvd. - not super convenient to drive by the shop for updates and follow up. Not sure who's responsible for this aspect of your business - but they should be replaced immediately. Final big shock - our price of repair went up 85% from the original estimate! We made a decision to fix our vehicle vs. taking scrap value from the insurance company based on the original estimate that would have meant $600 out of pocket over our deductible. After we got the settlement check - our estimate went up nearly $4000. End of the day - repair cost us over $5K out of pocket. We might have made other decisions had the original estimate been more accurate. I had used Morey's previously in Bella Vista, and was super happy. When I found out that Joe Hudson's had purchased that business, I was hoping for a similar experience.......unfortunately, it was night and day.

We very nearly totaled our cars front end, hitting a tree in the road. $8000 worth of damage. We…read morehad gone here before and liked it, wasn't sure how well you can fix a car that drove/rolled over a big tree, however, they fixed it like new, have not had a single problem with it since it's been fixed. They did an awesome job and kept us informed, because the parts were hard to come by with CV19. Thank you one and all at Bob's. Awesome job!!

Completely unreliable business. Was supposed to be towed and after two hours never heard from them…read moreand would not answer their phone. Do not use this company ever.

I was told it would be 1 hour to pick up my vehicle well, it took over 2 1/2 hours to get it. They…read moregave NO notifications and were very short when trying to get updates. They said that it was it due to an overload of calls. Why take more than you have the availability to handle. Shouldn't you kindly defer others rather than pushing those calls already in. What happened to first come first serve. Lastly, my shop closed at 5 and they did not get my vehicle there in time they got it there right as they were closing. So, no vehicle till tomorrow and I work so I guess good luck to me! Very unprofessional and frustrating in my opinion!

Took my jeep here for a misfire that I was having trouble getting diagnosed (at a reasonable…read moreprice). They were awesome! Talked me through things in a way that was easy to understand, answered my questions, did the tests that needed be done and no more than that. Fixed it the next day. They are great! Highly recommend them and will def. be back!

Had a nail in my tire. Even short handed the gentlemen behind the counter helped. The tires were…read moreunder road hazard insurance through YOUKNOW WHO MART. But they couldn't be less helpful . Hats off to you . Thanks L.Snow washburn.

Broke down, was stranded towed there overnight. He put us at the front of the line and got us back…read moreon the road. Good guy, good mechanic fixed an issue that other mechanics couldn't figure out. I drive for a living, so I have seen my share of mechanics. If this guy was local, I would only go to him.

RECOMMEND!!!!!!!!!!!!! I needed my CV AXLES replaced. I had been told this by HONDA. (I have a 2011…read moreHonda Accord) however Honda quoted me $1642. I called Finn and spoke with Jennifer. She was so kind from the very beginning! She listened to me, didn't make me feel or sound dumb because I was a girl. Long story short, I walked away 2 weeks later paying $430!!!!!!!!! Only down fall, the wait!! But it's SO WORTH IT!! ANYONE AND EVERYONE PLEASE GO HERE!!! Jennifer is AWESOME!!!!! 10,000 stars for all of the workers! Thank you thank you thank you!!!

Jeremy knows how to work on a truck! Also how to work over people and his employees! He will over…read morecharge you without you ever knowing it. Reasonable priced?Trust me he gets his money! On top of that he treats his employees like garbage! Good luck ever working there! You better be ready to be cussed out and treated like garbage on a regular basis over nothing! There is a reason he lost ALL his employees in a single swing a while back! There is a reason he can't keep employees! He has everyone fooled!

Had a fuel lift pump problem on our Monaco RV. Jeremiah worked with our timeline and fixed our…read moreproblem in a timely fashion. Highly recommended.

I have a twelve year old Newmar Motor Coach. I bought this unit knowing that it would need work to…read morethe engine and other systems aboard. Arkansas Diesel and RV Repair was one of the shops I turned up with a Google search and started doing business with them last November 2016. This turned out to be a very good decision. These guys are professionals, not only do they do things right the first time the do them right all of the time. Jacob the owner, and John and Brian mechanics are all well qualified and do repairs the right way, without gouging you, and they try very hard to keep you in the loop with required repairs and won't order parts unnecessarily. Do yourself a favor, try Arkansas Diesel for your next Diesel RV repair. They can fix anything aboard your RV. I'm a satisfied customer. You will be too.

Not very on point. I came in to get an estimate for some RV body work..Jacob got my name and…read morenumber and promised to contact me soon with an estimate... waited till the following week and reached back out after not hearing from him. He sounded confused and disorientated.. he then said he has it and he'll call me back. I never heard back from him. I upgraded from 2 stars to three stars because he did give me a good idea to use truck bed liner on the bottom of my RV..which I did do (myself). This place has the reviews it does for a reason folks..go elsewhere for good customer service.