I'm leaving a review regarding the experience I had on the phone with Kiera today. Kiera was…read moreabsolutely wonderful to talk to. She was patient and professional throughout the entire process, even when I got frustrated. She made sure to reassure me, thoroughly communicated expectations, and made my experience fixing my account so much easier. Kiera went truly above and beyond and is most definitely an asset to the company. Every other agent I've spoken to answers promptly, and retains that same professionalism as well.

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

Great customer service. Very friendly! Helped me out with everything I needed. Even when I messed…read moreup, they took their time helping me get right. Good looking out Adriana's

Since I walked in every one was so welcoming and had a big smile. I had so many questions on…read moreinsurance and quotes, they were more than happy to assist me, the manager Laura is a star, she got me the best deal possible. Definitely recommend contacting her for a good quote

I stopped by Sanborn's Mexican Insurance so I'd be covered in north Baja…read more A lot of people don't know this, but although your U.S.-based car insurance most likely covers you and your vehicle if something happens while you're in Mexico - the Mexican police DO NOT accept this as proof of financial responsibility. So, you may "think" you're covered, but end up in a Mexican jail until you bail yourself out with "fines". A policy from Sanborn's provides proof of "financial responsibility". My Mom used to say, "Better to have it and not need it, than need it and not have it." I guess this applies here. Emanuel is very friendly and offers excellent, solid coverage - whether it be for the day, a couple of days or an annual policy (which is the way to go if you visit Mexico frequently). Very highly recommended!

Well i payed and got my insurance online by email so that was easy i just needed something for a dayread more

she was prompt and served us well over the phone we highly recommend Maria for all your needsread more

I had a great experience with Maria's auto insurance . I got to register my car and get insurances…read moreat the same time and saved money .Thank you !

Steve has helped me multiple times now & he is great! I can always count on him to help me its…read morefantastic! Hes nice, timely & just easy to reach! Thanks Steve!! 1 (858) 565-6695

Steve is awesome! So helpful and attentive! Highly recommend! He answered any and all questions I…read morehad.

Monica is amazing and has been my agent for years, she continues to serve nearly everyone in my…read morefamily. I highly recommend McKenna's services.

Very knowledgeable, responds quickly and gives a very friendly personable experience.read more

*"Qualitas is a skam"* my vehicle was stolen in Mexicali, Mexico. I have a Coverage on turist…read morevisitor for $8,500.00 dlls, (Blue Book estimated) and now Qualitas is whanting to pay $2,500.00 total for my lost. I will have to complaint with COMISION NACIONALPARA LA PROTECCION Y DEFENSA DE LOS USUARIOS DE SERVICIOS FINANCIEROS (CONDESEF) and request their assistance in the resolution of this matter. www.condusef.gob.mx

I am writing this to protect YELP users from going though what my family and I did…read more So I loaded up the kids and wife in the car to head down to Baja for a long weekend. We head down to San Diego like we have over so many years to purchase our Mexican Auto Insurance. We drive to Instant Mexican Insurance in San Ysidro to buy our policy. Just like always we get full coverage on the vehicle and off we go! I love Baja there is so much to do and we were having a blast. That is until our last day when we decided to drive down to Ensenada. We walked around town for 6 hrs. When we decided we had enough we jumped in the car and headed back to our condo. We were sitting at the last stop light out of town when all of the sudden BAM! We were rear ended by a HUGE tour bus! Thankfully everyone was ok and our car was drivable. When we exchange insurance info it turns out we have the same insurance company Qualitas (avoid using them at all costs). We waited an hour and a half for the insurance adjuster and when he arrived he informed us our insurance policy would only cover Mexican labor rates ($5-7 a hr in Mexico & $45-$50 in the states). This was never told to us when we purchased our policy through Instant Mexican Insurance. Nor did they offer a policy that would cover U.S. labor rates which several reputable business like AAA do. I found a policy after this happened from AAA that covers up to $75 dollar labor rates for only $10.00 more than what I paid for the SCAM Instant Mexican Insurance offers along with their partner in crime Qualitas. They gave me two options. Take my car to Mexico on my dime (I live 700 miles round trip from the border)to have it repaired by some shop I cannot research or accept just under $5000 on estimates averaging $8500 and that's not including damage that cannot be seen until the vehicle can be taken apart. After contacting Instant Mexican Insurance our first day home I was verbally harassed buy some rude menopausal woman who reminded me by taking the packet they gave me I accepted the terms buried deep in their packet. Heed my WARNING!!! Use Instant Mexican Insurance & Qualitas at your risk! I can almost guarantee any of the positive posts have never had to file a claim.

Easy and quick money exchange before crossing the Mexican border. There's a big sign at the front…read moredoor so you can't miss it. It's always best to exchange money while still here in the US vs. in Mexico.

We needed some pesos for our day trip in Tijuana, so, we stopped by this small business which was…read moreright next to the Border Station Parking in San Ysidro, San Diego, California. The young lady at the window was efficient. All four of us had no problem exchanging US currency for Mexican pesos. I think we got around 17 pesos per $1 US. It was a fair rate and very convenient!

Quick UPDATE; had the need for Life Insurance - if you go to Allstate talk to Ana, she's amazing,…read moremade the process so easy and explained in detail how this would all work G-d forbid we need it one day.

Very grateful that I made the right decision to switch over to Laura Anglin's Allstate branch…read morecoming over from Statefarm. Special thanks to Ana Macias as she generously takes the time to review my policy with me over and over for my own financial comfort. The quotes she provides are at times unrealistically low. Would highly recommend!

Very friendly, professional and always available! I can count on the Eastlake team to reply at a…read moremoments notice, I feel like family Thank you! Celerina, Martin and Lupe! I had to go back and Edit because I didn't specify that we predominantly work with Pete! Most Recently Mary. Awesome people thanks again!

Mary and Pete are the best! They are quick to respond and consistently provide a high level of…read moreservice. The Insurance service Dynamic Duo. I highly recommend them.