This was hands down one of the best customer service experiences I've ever had--anywhere, not just…read moreat Verizon. I want to personally recognize Jay (manager) and Royal for going above and beyond in every way possible. I came in after dealing with a frustrating situation over the phone where nothing was getting resolved. Within minutes of working with them, everything changed. They were patient, knowledgeable, and most importantly--they actually cared. They took the time to understand my situation, walked me through everything clearly, and made sure every single issue was handled properly. No rushing, no shortcuts--just real, professional service. What really sets them apart is their dedication. They stayed after closing hours just to make sure I was fully taken care of. That doesn't happen anymore, and it says everything about their character and work ethic. As a business owner, I recognize excellence when I see it--and this was top-tier service. I was so impressed I even offered to buy lunch for the entire staff. That's how much I appreciated the level of care and professionalism. Jay and Royal are a huge asset to Verizon. They deserve recognition, appreciation, and honestly--a raise. If you need help, don't waste time anywhere else. Come to this location and ask for Jay or Royal. You won't regret it.

Hí People don't know what they are doing there…read more I had a problem they didn't know how to fix it. Later I figured it out myself làteř

I went to the AT&T store to transfer my data and activate my phone. Unfortunately, Jon approached…read moreus with a very rude attitude and implied that we should just do the process ourselves instead of offering assistance. Because of his behavior, we decided to leave without receiving any help. This was a very unpleasant experience. His attitude was rude and disrespectful. I will be filing a formal complaint with AT&T corporate regarding this situation.

One of the employees he's a white male with long hair he was the worst. In a bad mood and added…read morehidden fees to be exactly 40$ of a protection plan we didn't ask for. Then we went back and told him to take the charge off and he said he didn't but we called customer service of AT&T and they said that he didn't take it off. They do this because they get money for every sale

Not all T-Mobile stores are created equal. I typically dread going into any carrier, especially…read morewhen it's busy. This was different. There were a lot of customers in there on a Wednesday night but thankfully there were enough seating areas and seats that we were able to sit while waiting for our turn (avoid mall locations at all costs). Stefan checked us in after we sat for a few minutes. After about a 10-15 minute wait, we were greeted by Stefan who brought us to a table we could sit down at. I love that the tables were small so that it felt like we were in a little private room while we explored our options. Stefan walked us through the entire process, was extremely patient (my parents speak English well, but they have a hard time with hearing it quickly and deciphering the content in the moment). He was a true professional and explained and confirmed everything we asked of him. He definitely deserves a raise and because of this experience, I will go to T-Mobile soon to extend my own contract and add 3 additional lines for my fam.

Let's face facts we all dread having to get a new phone because of the amount of time it can take…read more I have to say we came out to the T-Mobil in Algonquin and I'm glad we did! Their employee Eddie was truly one of the best customer service people I have met in longtime. He was knowledgeable, thorough and made sure we got the best price possible. I have to say we will be coming to this store from now on. The store was clean and well stocked! I wish I could give them 10 stars I would!

Jherson was incredibly helpful! Whay a nice store! I will Be…read moreback!!!!! Great service!

Went in with my daughters truck. Had to jump it to get there. Left it running and explained I…read moreneeded a new battery and didn't want to shut off until I was sure they had a replacement battery in stock and could replace it. They assured me they did. Shut off the truck, bought the battery and the guy rolled it out to the parking lot to change. They don't have a garage. Seemed like a bad idea to change in a busy parking lot. He couldn't figure out how to remove the old battery. Now I'm stuck and had to return the battery and jump start only it and go to Firestone. Avoid this place. They have no idea what they are doing. Waste of time and money.

walked in having some problems with my phone charging and they got it fixed in a few minutes. great…read moreguys and very nice as well

Came in to get a scratch fixed on my screen and they ended up scratching the metal part of my phone…read morein the process. Refused to fix that because they said it doesn't affect the use of the phone so they aren't obligated to even though they caused it.

I would never take my Mac anywhere else. I have used Cary Grove Computers twice now to fix separate…read moreissues with my computer and I have always received the best customer service and repair options! They are reasonable, forward and extremely honest with what needs to be done. And, they do not try and tack on any "hidden fee's" or unnecessary charges to your repair. The owner even leaves the option of "after hours" help, and is great about responding to any questions. 12/10 would recommend anyone with a computer problem (whether it be software, or physical repair) to check out!

My experience with Cary Grove Computers was excellent ! I felt very confident that my laptop was in…read moregood hands to be repaired and cleaned from the virus's it contracted. My computer is running like a champ now. Very happy! Thank you Cary-Grove Computers... You are my " Guy" now if I need IT/ Computer assistance in the future. - Chris

The one employee up front was very helpful. She had to go in the back of the store for every…read morequestion we had. There was a gentleman waiting in line behind us for at least 30 minutes with no assistance. You could smell weed every time the back room door was opened. The manager and her boyfriend were apparently back there smoking. The manager never came out to assist so the poor man just waited even though we offered to let him get help ahead of us. The employee said once she's in a screen setting up phones she can't get out to help someone else. There are no actual computers set up in the store to assist customers and they had extremely limited stock. Looked closed when we approached. Very strange business, I wouldn't recommend.

There is ONLY ONE employee that actually knows what he is doing (don't remember his name but he…read morecarries that location on his back). Just walked in to get more screen protector replaced and I was unsure when the location closed and apparently it closed at 7:00pm and I walked in at 7:01pm and I stood there figuring out my phone model and what I needed and I had two women just stare at me like I was crazy and after I stood there figuring out what I needed they gave me attitude and let me know they were closed. Didn't even bother to tell me as soon as I walked in or ask what I needed help with. I will get their names and put them on here as soon as I get them. The customer should be the top priority and as for these two women they did not care one bit. Please go to any other location if you need. But shoutout that one guy that carries this location you know who you are.

Beware. I broke the back of my Iphone. They were only supposed to repair the back, months later, my…read morephone completely died. I went to my cell phone carrier and they told me, this place installed a fake battery in my Iphone and took my original Apple Battery. Causing my phone to die. I couldn't back it up or anything. I lost everything new on it from my last back up. Xfinity and Apple warned me to never trust these places. It also voided my warranty.

Very bad experience, broke iPad and won't repair. I just called spoke with a woman who hung up on…read moreme. Also heard thymes use fake products stay far away!