Literally stood there waiting for someone to help me for over 20 mins. Guess customer service isn't…read moretheir thing. Unfortunately this is one of two Chases in the area. But I have no issue going to the other side, cause this one ain't it.

The staff here are friendly and always are helpful. I called here the other day to inquire about an…read moreaccount and the person who answered the phone was really helpful and listened to my concerns. Whenever I come to this location in person, it is very clean and the machines are usually working. I would recommend!

On the weekends if you need to speak to a bank teller get there early the lines gets long…read more Also on the weekends the ATM's either you can't make cash deposits or they don't have receipt paper. There're times the machine is out of order. Only 1 drive thur ATM you can deposit checks (that's on the left hand side as your turning in) It's annoying.

Capitol one you are so u proffesional I need my money at all time you jave no roght to keep it from…read moreus is day 2 and still no direct deposit no answer on your phones either I called and 3 hours you had me waiting waiting on my money and then closing my account horrible

Location has a parking lot in the back which was what us needed over there. So much traffic…read more I was seen almost immediately. It took a little while. I stood on line in front of the greeter. She was running around helping people on her own. Then she had me wait because she had to go to the back to get someone's paperwork. I was patient. I then had to speak with a banker. Again waited a while. I suggest going here to put on patient pants. That's all I can suggest. Other than that, they were pleasant. Thanks. I'll stick to the other location though.

Great customer service. Aujanic was friendly and courteous. She explained all the information…read moreclearly and was quick.

This Citibank is in the outdoor Rochdale Village mall. It's convenient to get to, with plenty of…read morefree parking. I was tired, so I forgot all sorts of details when I went to make a deposit. Things like a deposit slip. And money. (Small things, really.) Luckily the teller had the patience of the saint and a personality to match. While this Citibank isn't terribly far from JFK (where I had just driven from), the teller told me there's actually a bank location at the airport. At least I could get fried chicken around the corner!

Saturday morning, Walk-in to see someone about investment information. I sign in because no one is…read moreat the desk but also only 1 customer at the window. But the 2nd banker is sitting at his desk reading on his cellphone an probably playing solitaire on his computer as I wait for some customer service. I don't know that I can let this go I might have to make a formal complaint

This Bank Is convenient sometimes I come to deposit money in my savings account. The bank tellers…read moreis very helpful this branch is cool.

The Merrick Blvd , Queens location is horrible to do business with. There are long lines, high…read moreturnover of tellers who are still trying to figure out the system. They are frustrated and take it on the customers . They serve mostly seniors and does nothing time friendly.Brace your self fit the long wait online and the agonizing time at the window.The bank has changed ownership but the training and restructuring has not been passed down to this branch.

Went into bank at 2:05 pm today. Two people ahead of me and it took 20 mins for me to get to…read morecounter. They try but their service is an epic fail.

I would not recommend this location to anyone. I went in looking for information to open an account…read morefor my teen. Sat for about 20-30 minutes and I had put my name on the clipboard. It seemed to be many regular clients walking in and out of the office. After waiting someone came over about 1 foot from me and started asking me what I needed. I thought privacy was important but apparently not because she only came over to tell me that I needed an appointment for that and would have to come another day. No business card given and I had to ask her how I could get that done instead of her just saying. So I made an appointment to go in the very next day. Apparently the person who I made an online appointment with was not in and I felt like the two other women present were telling me that the other would help me. No privacy again asking me what I'm coming in for when it says it on the clip board. Sitting down in the middle office I felt like the woman went over a Checklist of why I COULDN'T open an account. She was like you don't have this or that (we DID have all required docs) and i felt like it became a debate and i had to ask why are you assuming that we don't. And the woman was like because most young people- mam i am 35 what in the world. They must not get paid for sales because they were not trying to acquire me or my daughter as a new client. And no I wasn't dressed up in a suit. Idk why I had to discover that my local bank is so horrible. I went online and checked the options after I left and found that that could have helped me. But why would I give them my money????

They replaced the reps with machines and closed about 4 windows only 2. Personally I have no issue…read morebut for a location that services such a huge community with seniors they should have considered the negative ramifications of such action. The lines for customer service is long and folks try yo avoid it by using the ones on the outer perimeter of the mall. You have to wait like 8 mins for an ATM. Outside of all the familair faces like Marshall being gone, people who actually knew you.....it's ok. The one on Linden is closing this mth which means those customers will naturally overflow to this branch. Stress to make money. Stress to manage it. Le sigh!

I'm not a fan of MCU because of the way they do things with your money…read more I only came here to use the ATM that's in my network otherwise I wouldn't have placed my big toe inside the doorstep.

Atm never working, always a long line worst. MCU needs to do better. Need to switch banksread more

Let me preface this review by stating that all the tellers are lovely. However, my issue is when…read moreyou have to deal with a "desk" person. Citibank online inadvertently made an automatic payment to a payee which I had cancelled a couple of weeks before. I called Citibank and was informed that the money that was debited from my account (btw...the debit is made even before the check is cashed!) couldn't be credited until 10 days after they put a stop on the payment. I argued in vain that I shouldn't be deprived of MY money until they correct their error. I was able to retrieve the check from the payee and went into my branch in Cedarhurst thinking all I have to do is to give them the uncashed check to get the money back into my account. Pretty simple solution you'd think but you'd be wrong! I asked if he could just call the appropriate office, tell them that he had the check and credit my account. I was told by the "desk" person that "it doesn't work that way" and I'd have to wait for the process to play out. The part that really got me peeved is when I asked him if I could speak to the branch manager. At that point he got up and went to speak to the manager. When he came back (at this point I was quite irritated) I told him that I wanted to speak to the manager not through an intermediary! He then told me the manager would've told me the same thing. Not an acceptable response! I took the check back and left the bank in a huff. I don't know if he's been instructed by the manager not to allow "annoying" customers to bother her or whether he decided on his own to piss me off. In either event, it was unacceptable.

Most of the tellers at this branch are helpful but the other staff, specifically Christopher and…read moreUmar, who are supposed to assist with citgold members do not seem to be knowledgeable in their own field and have given me incorrect information numerous times. I had been with Citibank for over 20 years and am finally fed up enough to switch to a different bank entirely. Perhaps other branches are better but I definitely discourage people from utilizing the cedarhurst branch.