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    PB'sAutomotive

    5.0 (3 reviews)
    Closed 8:00 am - 4:00 pm

    Services - PB'sAutomotive

    Routine automotive maintenance

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    Dowling Toyota of Litchfield - post accident

    Dowling Toyota of Litchfield

    (17 reviews)

    I was shopping for a car and test drive lots of cars. On a whim I stopped at Dowling - I always…read morewant to support small businesses and this is one for sure. Pat was welcoming without being instructive. Just talking with him - made me want to buy a car here. I drove the car and fell in love. The entire process of buying the car was so easy and stress free! I highly recommend anyone that works here from service to sales. Professional, courteous and

    Strangest experience ever in a car dealership. I've been bringing my used Prius to their service…read moredepartment since moving to this area 16 months ago. In that time I've easily spent over $5000 in their shop and never had a complaint. Today I had an appointment for some computer reset work on a couple of dashboard lights--basic stuff. After dropping the keys at the service desk I went into the small showroom and ask the man at the desk--the only person in there--whether he would mind if I sat in a corner and played the mandolin while waiting. He said, "Fine with me." So I sat in the corner and took out the instrument--an antique Gibson--and checked the tuning. I should say here that I am a professional musician. I've played all over the world--this is not to boast, just to say that I was not about to inflict musical mayhem on the staff. However, I had barely started into one tune when I was faced with a waxen-faced man with a grey pompadour, looming over me and barking, "You can't do that here! This is a showroom, not a music hall. People have to work!" Did I mention that I was the only customer at the time? I told him that I'd asked permission from the man at the desk, and he shouted, "You asked the wrong person! I'm the owner!" I asked, "Well is there anyplace private in the building where I might play?" He jerked his thumb at the parking lot and growled, "Out there!" Where it was all of 35 degrees. I said, "Thank you for your kindness and friendliness," and started to pack up the mandolin. He turned around and started for his office, but in a moment I saw him turn back and head for the service area. Aware that something was afoot, I followed him. The service manager had my keys on the desk and was giving me an apologetic shrug. This hair-trigger tyrant had just cancelled my appointment. I collected my keys and drove the forty minutes home, dashboard lights still shining. Whatever one's feelings about the sound of music in an auto showroom. I would suggest that this man's approach to customer service may leave something to be desired. He needs training, or possibly a therapeutic intervention. In any case, I'll certainly not be darkening their doors again, with or without an instrument in hand.

    PB'sAutomotive - autorepair - Updated May 2026

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