Yeah, Napa knows cars! This place has great car parts service, it's very organized (some car shops…read more- well, ain't). The crew who work here are serious car nuts inside and out. Issues are taken seriously with concern. We stopped in for filters, a few other parts and walked into a labyrinth of shelves, boxes with bits and trinkets, some islets with brand name fluids, wind wipers, batteries, tubes, tools and more.. Although the parts, brands, pieces and car-goods are all there and the crew works tirelessly, I did find this place to be a bit brusque around the edges. Review: 4

NAPA; where employees must obviously be required to know about cars! There is just no comparison…read moreamongst any of the major chain competitors.

Really competent and organized staff I bought a battery and they installed it took 10 minutesread more

Eric changed my battery in the parking lot, made it so easy and quick! great service.read more

Excellent customer service, Ian and Amy really helped me when it came to changing my battery and my…read morewipers.

I was helped by Aimee the store manager. She was very knowledgeable, respectful and friendly. She…read moreanswered all my questions relating to my vehicle. Her professionalism is top notch and her ability to work in a mostly male dominated business is nothing but exemplary. Advance Auto should be using her as a template of how to run and manage a corporate store.

I pulled in with a broken leaf spring on my triple axle trailer and they fixed me up and got me…read moresafe back on the road. They were friendly, fast and affordable. I would highly recommend them for any axle or suspension issue you might be having!

Absolutely horrible. WAY overpriced they wanted to charge $900 to replace a spindle on a camper…read moreaxle that is literally less than an hour of work. I can buy the ENTIRE axle with hubs brakes and all for $415 bucks. Also super rude people. Do not use them!

Had a serious noise problem with my VW jetta which developed quite suddenly. Called Jim and he…read moresaid to bring it over. When I got there he was helping another customer but immediately afterwards looked at my car. His diagnosis - my muffler pipe had rusted through and the muffler was just hanging on. Unfortunately, due to his schedule and my extensive travel schedule I could not have the repair done there. I'm writing this 5 star review because - 1. He gave me a honest appraisal of the work involved, the options and the cause. He also searched for the part and was ready to order as soon as I made a decision. 2. As I found out when I finally go the work done elsewhere - Jim's price for parts and labor was dramatically lower than what I paid at the other shop. For sure, I will contact Jim when I need more work on the car.

Went to this place many many times over the years custom bending, custom exhaust on my Mustang two…read moremost recently cat back muffler on my 2006 explorer, made it sound like the V-8 that it is ,can't ask for better quality of work ,good opinions, at a reasonable price. excellent place to go for exhaust work. Especially custom jobs...

Reached out via email to purchase a car . It said to contact them for the E price . So I reached…read moreout and said I was interested in the e-price whatever e-price means . So I'm sure I got an automated response from Patrick Downs that said they had received my email and it would be in contact with me shortly. Next contact was them asking my preferred method of contact which I responded email please. I waited one business day and a half for a response and had received none to responded to them I guess I can't get the price ? To still get no response . One day later went to ruges Dodge to complain in person . Online it says they open at 8:30 on the door it says they open at 9:00 I went in at 9:00 and the nice lady working the sales desk told me the manager comes in usually around 10:00 . She said the person I was emailing was their internet salesperson which doesn't matter to me I was just trying to buy a car . Maybe my review is in the wrong place but the car was on their lot that I was looking to buy. This is not my first interaction with this dealership I had left my information 4 or 5 years ago to purchase a vehicle and I had received no response and bought my car somewhere else . They responded a year later asking me if I was still in the market for a vehicle . Probably a new salesman just reaching old contacts . Anyhow that was my experience .

Forgot to mention in my last review, these garbage pails shorted me half a quart on my oil change…read more They charge top dollar and take shortcuts.

It's funny how a "free oil change" turns into a $1,500 service. Every time I've dropped my truck…read moreoff for a free oil change, something expensive was wrong with it. They talk to me like I'm a child too.

Best auto service in Dutchess County. These guys are super skilled, quick and good hearted. We…read morereally lucked out dealing with these guys. This is the place to go.

If I could give zero stars, I would. This was, without question, one of the worst car-buying…read moreexperiences imaginable. Before making an eight-hour trip each way, I specifically asked them to tell me about every imperfection because I did not want to be out there and be surprised by anything because it so far. I was told by Steven that the car was in "perfect condition." I was assured repeatedly that it was exactly as described. Based on those representations, I invested significant time and money, including travel expenses and a hotel stay, to come see the car. When I arrived, the reality was completely different. The vehicle was covered in dozens of small scratches and dents. On every single panel of the car. Even the roof! It looks like a tree fell on it probably where the large branches didn't hit it, but all the small ones did. Or it got run off the road into brush or the like. Calling it "perfect condition" was not just inaccurate--it was blatantly misleading. It was obvious that the car had substantial cosmetic damage that anyone could see immediately. Steven was unpleasant to work with. He was pushy, snobby, entitled and just plain rude sometimes. After getting T-boned by a car at 50mph into my drivers side door, my car was totaled. I was trying to figure out transportation to New York. He impatiently told me to "just drive it. It's not that far." 15 HOURS. He also told me I couldn't have an auto delivery service pick it up because "I had to sign for it in person." He also told me I could only come on days when he was there and gave me HIS schedule for me to work around?? He also went on about needing to schedule all appointments that "it was rude to just show up to a used car dealership." Ummmm I'd been car shopping at a dozen prior and they were thrilled when a customer pulled in - even without an appointment. He informed he "He didn't know where I went to, but he's a professional." And that's just the highlight reel of correspondence. After leaving without the car, to make matters worse, when I requested the return of my deposit, the dealership was unresponsive and difficult to deal with. Communication became sparse, and obtaining a refund was far more complicated than it should have been. This experience was frustrating, costly, and incredibly disappointing. I would strongly caution anyone considering doing business here. If you value honesty, transparency, and basic customer service, look elsewhere.

Great service staff. Service center is top notch. Coffee snacks and loaner vehicles available. An…read moreasset to Subaru. This is how a service center should be run. Kudos to owner and management. Sales people very nice but a limited amount of cars to look at as sales office and building very small.