PC Laptops has no customer service. If you call the number listed for help they are limited and have little or no control over the stores activities. So if you are not happy with the stores service you have no where else to go. I was unhappy with the keyboard that came with my new PC but there is no exchanging it. I would have to buy a new keyboard myself after just paying for this one. Just bought a new computer there and no one told me about the SuperEasyBackup subscription which renews automatically for $239.40 yearly. Be careful of the charge. Call to cancel. I saw this in the very fine print on the bottom of the receipt. read more

Thought I had virus on my laptop. As soon as it booted up, the technician knew exactly what the problem was. My laptop was back to working immediately. read more

I made a mistake buying a desktop computer from PC Laptops. They require bringing in the computer annually for something that happens automatically with Windows and Antivirus software. Their slogan, We Love You! is, in my opinion bogus! I sent a suggestion to their support for being more efficient. Never received a reply nor acknowledgement. Don't make the same mistake I did! Don't buy anything from PC Laptops! read more

I don't know if they build the greatest computers on the planet. If that was the kind of knowledge I could figure out then I could probably build my own computer. So we will have to take that little gem at face value and talk about the things we DO know. First, they build a great computer for a guy like me. Our family uses it for things like storage, taxes, some light gaming, and uses that are becoming more and more outdated. They do it what I believe to be a reasonable price and I have never left unhappy about my purchases. My favorite thing about this store is the customer service. I believe they truly "love you" and take care of the folks spending money here. Friendly from the time you drop off your old door-stop to the time you walk out with it repaired or a new P.C. Other computer shops have been very, very condescending when I admit I have little to no knowledge and ask them to "dumb it down" for me. Not PC Laptops, they chuckle and break it down to the lowest common denominator for me. I like that. So I will continue to not know how to build a computer and keep coming back here for my PC needs. read more

I so wanted to love my experience here. But boy I spent an absurd amount of money for a semi decent computer. Yes it has a life time warranty but I can't tinker and need to bring it in once a year. I guess having the availability of the graphics card I wanted went to my head. Really there are just simply better companies, computers, customer support, pretty much everything. Oh and don't forget the 20% restocking fee. My computer looks decent and is decent but for the cost I could have gotten a much prettier much better computer with no strings attached. From start to finish PC Laptops felt like a used car dealership. I was excited going in the computers look good. They have treats a pretty things up front. When I started speaking to the salesman it felt dirty. the people were nice but kept pushing me to buy more and more until I got to the end. I then had to back track and remove things to get it even more than a thousand over what I initially planned. Then for the purchase and telling me after I paid about the 20% restocking fee. My nearly $4000 dollar computer doesn't have Wi-Fi! The pick up was equally just weird. I just wanted to pick up my computer but he wanted to walk me through all sorts of usage things and to remind me not to tinker... he proceeded to remove items from the dock and all the while doing things I didn't want done I mean what the heck this is my computer leave it alone or let me drive! Let's sign the paper work and gave me a QC check list which apparently means nothing because even on the outside screws were missing parts not put on correctly!!!!!! $4000 probably get a better Dell for $800 Man this is a local company and I really wanted to be super satisfied and it but I loathe it. I regret this terrible purchase. I hate hate hate that I need to return to have them look at my computer even to fix what they didn't do right the first time! read more

See all

Danny & Tyler helped me get my computer up & running after I goofed it up. The both worked for over 1 1/2 hrs at no charge to me. When I need a new computer I will be sure to buy one from PC Laptops. Thanks again Danny & Tyler for your help. Charlie Roy, Ut read more

If you need anything for your PC go here, very knowledgeable, I was in dire need of an ac power cord and Brett hooked me up with one for free! This is the only place I'll ever go for PC parts and service again!!! read more

I had been unable to unlock my tablet and forgotten the locks code so I went in to PC Laptops. Daniel Krolak greeted me and was very hospitable and told me he could help me reset it. They offered snack and beverages while we waited and ten minutes later had my tablet back to normal again free of charge. I was so moved by Daniel and this business that they would not charge me that i went next door and bought them a pizza. This is definitely the place you want to go for Great PC's , wonderful customer service and smart trouble shooting employees. This is the best customer service Ive experienced in years! #1 all around. read more

Jeremy helped me 4 January 2022 with my questions about a laptop computer. Even though they don't sell them he looked it up on his phone and computer so I wouldn't order the wrong battery. He helped compare the prices so I wouldn't pay more than I had to. His professionalism and willingness to go the extra mile really inspired me to conduct my business there next time I was in the market for anything pertaining to a computer Thank you Jeremy. You're awesome. read more

I stopped in on a whim to see if these guys could help with a question I had. I was in a bind and didn't know where else to go. Daniel and Jeremy both approached me and were awesome to deal with and helped me get answers to all my questions. It was the first time I've ever been here and it won't be the last. These guys are awesome to work with, Daniel and Jeremy represented this company extremely well and got a customer for life. Thank you guys!!!! read more

I'll try and be concise but I'm very happy and trying to contain my joy may be difficult. It was Christmas Eve, and I needed to clear some space in my office. My bro in law had gifted me his old gaming rig that had a GTX 970 in it. My current graphics cards was a 460. I built this computer way back when StarCraft 2 came out so I could play that game. I'd heard that the 970 would be vastly superior to what I had and handle the game with ease. Earlier in the year I also purchased a 256GB SSD because I also heard that is an exponential speed boost compared to the traditional spinning disk hard drives. I cracked open the computer, removed and installed the 460 graphics card and put in the 970. I removed the spinning disk hard drive and mounted the SSD. Hit the power button, and I got four beeps. Upon looking up the user guide for the motherboard, it was telling me it was a memory error. The problem for me with that is to fix it I would need to order new memory but what if it isn't the memory and it is a problem for the motherboard? At this point, I just wanted to finish my game and wasn't looking to replace a computer! I'm not a total genius, but I could tell that I was stuck and I decided to contact PC Laptops to see if they could help me figure this out. When I called into PC Laptops, I talked to Cody and gave him the same explanation I just gave you. He let me know that they'd be happy to take a look and see what they could do. He asked me to bring in the computer tower and the operating system disk. We made a quick game plan on the phone so that I knew exactly what to bring. I dropped off the computer (December 26th), and I tried my best to have realistic expectations, my processor was a 3rd generation Intel i5, and I'm pretty sure they are on the 8th generation. My computer isn't current some would probably consider it an antique in PC years! I got a phone call on December 27th explaining that they wanted to replace the motherboard. They were going to scour their inventory and see if by chance they had one in their used inventory that would work. If they did have one, it would be very affordable. At the same time, they let me know if I was interested in a new computer we could look at that as well. The offer came across as helpful, not pushy. I decided to go the path of the used motherboard to see if I'd get lucky. Cody explained to me that he expected the motherboard to arrive from their parts depot later in the day if not the next morning. "Sir, your computer is..." Cody gave me a call on December 28th to give me the news. The motherboard transplant had been a success, the GTX 970 was working just fine, and the SSD was now loaded with Windows 10, and my system was ready to pick up. What I loved about this experience was that I was hoping for a specific kind of help. Any place could sell me a new computer and humiliate me for asking to keep a six-year-old computer alive. I've had the computer home for about 14 hours now, I have installed StarCraft 2 and played several missions in the Zerg expansion pack. The PC is so quiet now; the new graphics card must not be as taxed by the game as my previous one. It's a beautiful experience! Thank you PC Laptops for helping me get unstuck and playing my game again! Thanks for the quick and excellent service, I still have a few more days before I go back to work to enjoy my rig. Happy New Year! read more

Great geeks. I needed a m.2 standoff as my motherboard was missing them. Danny found one for me and I'm up and running. Dan and team have always impressed me. I would recommend you work with this location in Riverdale Utah. Great job! read more

Jake really helped me when I needed a new computer. Glad I came here and got the best of the best. My computer has run better ever since.

If you ever decide to buy a laptop or desk top in Weber County or Utah State in general , THIS is your place! There are so many good things to say about the staff, company, and the friendly-welcoming environment here. Today Danny helped me with a dope new customized laptop set up that is functional for both a college student and an enthusiast PC Gamer, such as myself. No pun intended but DAN is the MAN! Not only is his customer service ON POINT but he also helped me save a lot of money by directing me with his vast computer knowledge to invest in a laptop that would perform and last 8 years Plus! Most laptops you buy don't perform or last as long as 2 or 3 years without you having to continuously send it in to get serviced and on top of that expect a pricey bill. So Thank you Dan!!! I also have to admit: BANG FOR YOUR BUCK!! For the services they offer and the guarantees they promise I am comfortable to admit the price of their products is totally worth it! I WOULD RATE THESE GUYS 10 STARS Out of 5 if Yelp gave me that option. read more

If I could give this place a 10+ I would. Started having problems with my two iPads yesterday. Could not fix the problem on my own. Decided I would call this place (instead of going to Apple store in Farmington) and see if they could help me. Was told to bring iPads In and they would give me a hand. I walked out today with two iPads as good as new! I'm am totally jumping for joy as I NEED my iPads!! Danny is the young gentleman who helped me. A real sweetheart! Good personality, respectful, great social skills, sincere...the real deal! I walked out a very happy person! You need computer help, iPad help...come here. There is 3 great guys. I repeat, Danny helped me and I highly recommend this place! They have a customer for life ! read more

Totally love these guys! Shawn Pickering...you may look like the villain in the Incredibles but...you are all my SUPERHEROES at this store! Thanks for saving me from a major disaster!!! FAST, FRIENDLY, AND OUTGOING!!! read more

Took my PC in to have a motherboard and processor installed, I was told 2-3 days. Monday I was told I needed a new liquid cooling system which is fine. Got a status call Wednesday stating the new cooling system HAD BEEN INSTALLED and I'd be good to go Thursday. So I call Thursday and that person told me the new cooling system didn't arrive until 5pm Thursday. So here we are on day 5 and I have no idea when I'll actually be getting my PC back. I just don't know why I was lied too read more

PC Laptops has great service. The one time that I had a problem with the service, the manager took care of it completely. You can get cheaper computers online or at a large chain store but when it breaks, which it will, you won't get lifetime service anywhere else. You can bring your computer in anytime for a tune up. They know how to build and configure computers to be as fast as possible. I recommend them to anyone. If you don't know how to fix your own computer, you especially need to buy from them. Whatever person in your life that you bug to fix your computer will be grateful. read more

I would not recommend PC laptops at all. my husband had used them in the past and said that they were great. so I reluctantly agreed to pay WAY more for a laptop for work than I have ever paid because we get "lifetime" service. well, online service is only for 30 days, and i was transitioning between laptops during that first 30 days so I didn't use it much. I need a laptop all day, everyday to work. with the amount of money I spent on it, I should have no problems. however, since I actually started using the computer, I've been told the hard drive is corrupt twice. weve had to take it in multiple times. I need it to work with multiple screens and I have ONE hdmi port (and yes, my husband told them how I use it daily). so we bought an extra docking station to hook up multiple monitors, and can't find one that doesn't glitch out and ruin the computer. we should have went with a a Lenovos like I wanted. It heats Up and the fan kicks on if it's in my laptop bag too long (my Lenovo would sit in the laptop bag for an entire weekend and no problems.) The battery won't last long (even when not in use) if it isn't plugged in, and our only option, without paying more for online service is to keep dropping it off their store (which causes a complete shutdown of my business every time). If are looking for a horn laptop that you don't use daily with multiple monitors, it may work for you. But this laptop is not for daily, all day work use. They didn't even it build it for my business after i sat there and listened to my husband tell them what I need it for and how I use it. Supposedly custom built, but I don't know what custom about it. If I could recommend anything? go with a trusted brand that will give you online service. read more

PC Laptops has the best service! Jessica was great at helping us solve our problems. I definitely recommend them to anyone looking for PC repair in the Ogden area. read more

They came in clutch. Had some issues with my custom built PC (built else wear) they fixed my issues with reasonable time. Will return.

I found myself lost and locked out of my computer, when I went into the store they were so helpful. They helped me workouts game feel like an idiot. The manager Shawn was extremely helpful! read more

Brought my laptop in and Dan helped me. He was extremely patient and willing to go the extra mile for me where no one else would take the time. He got me fixed up and on my way. Highly recommend PC Laptops in Riverdale. read more

Well instead of a new laptop. I bought a gaming computer for my brother and we are more than exstatic with the purchase.

I was having issues with a computer I built and I brought it into these guys for one of their free check-ups. During my initial visit, they did various tests and spent a good amount of time trying to diagnose what was wrong. While they couldn't say for sure, they guessed that my motherboard was the issue. As such, I sent my motherboard in for RMA and got a replacement. When I tried rebuilding my PC by myself, I couldn't get my computer to work and I was pretty devastated. I brought my PC back into this shop and they did a PHENOMENAL job figuring out what was wrong. They figured out that I had re-installed a part wrong after literally taking apart nearly every part of my computer. Cody did a great job taking the time to help me figure out what was wrong. He went well above and beyond what I ever thought they would do. As a free examination, I was simply expecting a couple of tests to diagnose what was wrong. But boy was I in store for a great experience. Cody, like I said, took apart nearly every part of my computer to figure out what was wrong. He figured out what was wrong and thoroughly tested his fix to ensure it was working. I was extremely impressed by his drive to figure out the issue and fix it. And it wasn't just the fact that he fixed the issue. Other shops could have fixed it and maybe even I could have fixed it over time. But not only did Cody get it done quickly, he has such a good attitude the entire time. He made it seem like I was the absolute top priority at the time, he cared about me and my computer, and was a very friendly person. I was amazed with my experience there and it was truly one of the best customer service experiences I've ever had. PC Laptops has more than earned my future experience and I will recommend them to anyone I can. read more

What would I do without PC Laptops? Their staff is so friendly, helpful and good at what they do. What would I do if PC Laptops hadn't taken over Totally Awesome Computer's lifetime service guarantee? I don't know, but I have been going to PC Laptops for the past two years trying to squeeze a few more years out of my 7 year old computer. Now, I'm not sure on the math, but I think that equates to about 110 computer years. My poor computer is in critical condition, but thanks to PC Laptops it's hanging onto dear life until I can afford a new one. My next computer, of course, will be a custom PC Laptop computer. read more

I am a little disappointed in my CUSTOMIZED-FOR-ME PC Laptop. I wanted to get a Mac but was convinced this was a better laptop. I make 4 - 8 hour training presentations all the time. I was right in the middle of a presentation and my screen went black. It would not come back on. I had to turn it off and restart. How embarrassing! That has happened more than once. The laptop does not turn off when I shut it down either. I have to physically turn off the power. All my other laptops before would just shut off. The other thing is the battery life. I cannot believe that I only get about 2 hours of battery life while my girlfriend who has a Mac is getting between 4 - 6. I paid over $2000 for this laptop. I am sick! I was told it would meet my needs....and it has not! I can be reached at 801-645-0822 if you would like to resolve this! Unhappy customer! I received a call from Andrew - I believe he was the Regional Sales Manager asking what they could do to make me happy. They offered to get me a new laptop - other than it was a 15-inch and I like my 13-inch, so I just asked them to repair my old one. Mike at the Riverdale store fixed my issues after a couple of trips. They also ordered me a new battery which they installed. So far so good! I was told that if I had any other problems to call them and they would take car of replace! Thanks Mike! read more

Their computers are great, but they are way expensive and they are kind of pushy which is annoying. I would go there if I could afford it.

At first I was upset because I felt like I was getting ripped off. But they have amazing service and really will do anything to make there customers happy. Definitely more expensive but you get free lifetime service. So you pay for what you get. read more

They can't even scan my cellphone to see if I have any viruses. I have had a problem with my windows phone acting up and they couldn't even look at it. read more

I went in to see Nick at PC Laptops the other day because I was in need of a new one for a small business that my Father and I are opening up. We don't have a lot of start up money so when I first asked for pricing on the laptops and Nick told me they started at $2100.00 I was put back a bit, but then Nick began to thoroughly explain to me why I did not want a cheap 400/500 dollar laptop. Part of that reason was PC Laptops OUTSTANDING customer service. Not only is my new laptop guaranteed for life, but also they cleaned up my old PC at no extra cost. Nick has earned PC Laptops a customer for life and I will be sure to tell everyone I know to go there when in need of a good computer. Thank you guys you really made it a great experience working with you. read more

Great service from Sean Milne & Curtis Rodriguez for a windows 10 travesty and word problem...these guys are the best! Great , thorough knowledge-based pc & laptop servoce. read more

PC Laptops - IT Services & Computer Repair Near Me - Riverdale, Utah

What a good place to work with. Great customer service. Sean Milne made me feel that I was his most important customer. Just got my yearly tune up. They had my computer less than a day. How great is that. Thanks PC Laptops and a special thanks to Sean Milne read more

Let's talk about modern day super heroes, shall we? PC Laptops in Riverdale, UT has just that. Bryan Stair and Austin Ross may not have super powers, at least not that I know of, but their strength comes in superb and phenomenal customer service. As soon as I placed the initial phone call about my concerns, Bryan immediately made me feel at ease, unlike some other places where they talk down to customers for being seemingly computer illiterate. The Superstar of the store, at least for me, was their technician, Austin Ross. This guy was friendly and very accommodating. He went above and beyond to make sure that my Artemis (yes, I named my desktop that) is taken care of, serviced and working well. He even placed a few calls to touch base with me, let me know the status of the graphics card that's been ordered. Simply put, these guys know what "Customer Service" is, and how to provide excellent service. They did not falter and they certainly did not disappoint. Every single staff member that I interacted with and spoke to in this branch was almost inhumanly friendly and helpful. Props and kudos to each and every one of them. Would I recommend them? My answer to that would be a resounding, "HELL YEAH!" Thank you, PC Laptops for being absolutely the best at everything you do and thank you so very much for taking good care of me and my Artemis! read more

I went in to check my USB and SD card for any viruses and they were great! They scan everything for free! Michelle helped me out and she was so personable and helpful with everything. She was willing to do everything possible to help me. I would definitely go again! read more

Fox, Shawn, and Cody were freaking awesome. Super friendly, knowledgeable, and efficient. They took excellent care of me and my equipment is like brand new again. read more

There are few businesses I place full faith in. Without question these guys top the list. I am into serious gaming and I have an extremely high end computer rig that would be the envy of NASA. I trust no one else but PC Laptops in Riverdale to touch it.They have the best trained and experienced people you could hope to find in this industry and no matter what your computer needs are they have the resources and the professionalism to get the job done and done correctly. When I spend money here I do so with unwavering confidence because no matter what may happen or what I need, the industry's best professionals have my back. What you don't see or hear in the commercials is that every computer that goes into or comes out of PC laptops comes (figuratively) with a "push to call in the Calvary" button. If you get parts through them or service through them you have purchased a lifetime of unbeatable, unrivaled service and expertise. If they work on your computer or build one for you, this is something you can simply scratch off your list of things to worry about. If there is ever a problem these people are going to entirely resolve it. Im in the Military, currently stationed at Hill AFB in Utah, soon to be reassigned to Japan. No matter if I am living in Utah, Japan, Abu Dhabi or anywhere else on earth, if I need computer service and support, I settle for nothing less than PC Laptops. You shouldn't settle for anything less either. I have never had a business work so hard to make sure I am 110% satisfied. Go see Bryan and his team at PC Laptops in Riverdale. Whatever your computer issue is, these are the guys you want on it. read more

" I have bought computers with PC Laptops in the past. Recently I purchased a onetime cleaning with their AtHome Support. Chandler, Jeff and Parker worked hard to repair my issues. In the end it was a hardware problem. The great news is they have a lifetime parts and labor warranty on their desktops. I live out of state so I'll be shipping it to the Riverdale store. Micheal Olsen called me from their OPS location and treated me with VIP service. I'm starting my own business and will need to rely heavily on this computer. They even sent me a certificate for a free express service. I'm looking forward to doing business with them again soon. I would recommend them to everybody I know." read more

I took my laptop to see if it could be repaired. My hard drive was bad but the tech tried to get pictures off for me . When I went to pick up laptop it had been too long and was gone. I was upset but the tech was so great. He made up for it by helping me with the security etc. I was 100% satisfied with his customer service. He made a bad situation great. read more

I just moved to Ogden and I could not find the power cord for my old laptop AC power adapter. I stopped into this shop to see if they could help me and my very old laptop. Not only did they have the power cord that fit my adapter, when I asked how much I owed them, the guy said they had a few lying around, don't worry about it. I figure this type of service needs to be recognized. I will definitely return for my computer needs in the future. read more