My laptop went completely bonkers after an update to Windows 10 saturday. It kept trying to repair itself and just restarting. Naturally my warranty didn't cover the damage. I needed to get to my files and needed help fast without spending an arm and a leg. I starting researching pc repair businesses in Rochester and found PC Maid had the most positive ratings. She was very pleasant and explained her whole process to me over the phone and that there would be no "surprise" charges. If it was anything serious she would call me first before fixing anything. It turned out a bad software driver had been installed and messed everything up. She repaired it for much less than HP said they would charge me, plus it would probably still be sitting in their repair center somewhere. She has earned me as a permanent customer plus great referrals. read more

Very pleased with her service. We were in town going to the mayo clinic and our laptop got a virus. She cleaned it up and delivered it to our hotel the next day. So afraid we were going to be without a computer for the whole trip. read more

Having survived a few catastrophic hard drive failures I have come to be a bit of a pessimist about saving valuable data and files. I contacted ELinor and after describing my situation, she had my computer in the shop and back to me within three days. Not only that, she saved ALL of my files, including some data I had truly written off as lost. Not only that, she installed a new high-performance SDD all for less than it would have cost to purchase a comparable computer. Happy? DELIGHTED! Elior is a miracle worker! Highest recommendation! read more

She was awesome and fixed my laptop within a day or so. Very great service. I am definitely using the service again for my computer repairs in the future. read more

My cat knocked a mug of coffee on my laptop, and it stopped charging. After seeing what positive reviews PC-Maid Computer Repair Services had, I gave them a call. I left a voicemail, and Eleanor called me back within minutes. Unfortunately they don't replace the part I need, but she was able to explain the repair process, give a rough estimate, and then recommend another shop that might be able to help. This was a great experience even after they knew I wouldn't be a paying customer. Thanks, Eleanor! read more

Very competent and charges reasonable rates. I had great service with PC Maid after being frustrated elsewhere. The other shop (I won't name them) tried to tell me the only way to fix my Windows updates would be a very expensive disk replacement. I may not know much about computers but I knew this was baloney. I declined his repairs and called PC Maid. She fixed my laptop and charged me less than she originally said it would be. Computers and technology is something I depend on so I'm always at the mercy of tech support, it seems a lot. To be able to take the time and try to remove the viruses or repair a file that won't open would take me forever to figure out. I once tried to remove a virus and I fixed the pop up but managed to totally screw up my windows. Every time I'd try to open or run a program windows would ask what program to use to open or run it. That was a waste of almost an entire day. Then there was the time my hard drive crashed! I won't even discuss that, all I can say is two words to remember: Back up. read more

Everything went well with my computer repair. The response to my request was prompt, the problems were fixed, the cost was exactly what I was quoted and interactions were courteous. I would definitely use this service again. read more

I have used PC Maid for repairs and errors or malware in my system for over two years and have always been satisfied with the work done and the advice given by PC Maid. The various problems I have had with malware and other bugs getting into my software have been quickly found and repaired by PC Maid, and the best part is the fact that there are no outlandish charges. PC Maid only charges for the time spent for repairs. I definitely recommend PC Maid for a quick and efficient job of repair for many conditions that PC Maid has fixed for me. PC Maid can also recommend various programs that will catch the malware and not let it get into your computer. After visiting other companies which advertise repairs and then installing them, I find that within a few months, I end up getting more bugs into my system. PC Maid can recommend the proper programs that will keep your system running smooth and efficiently. Sincerely, Paul Schmitter read more

I hadn't used my laptop for months since I forgot the password so I couldn't use it. I just relied on my phone, well now I really needed it for some legal documents, she had it done for me a day later and running so smooth, thanks for your help again! read more

I just picked up my new laptop. PC Maid set it all up for me and moved all my pictures and documents from my old desktop to it. She gave me lots of helpful tips and installed a Antivirus and office program too. So glad she did this for me. I don't have the time or the know-how for anything to do with computers. read more

I have a Dell computer and the screen started flickering and sometimes the graphics would just lock up. Then I powered it on last weekend and the screen just stayed black. I made an appointment and dropped it off with her on Monday. She determined I had a bad video card and gave me helpful advice so I could decide whether to fix it or not based on its age and condition. I decided to go ahead with the new card. I'm a World of Warcraft gamer, now after she installed the new card with increased memory gaming is so much faster and clearer. It was well worth the cost. Great honest and helpful tech service. read more

PC maid has pulled me out of several headaches with my computer. Every few months the thing needs to pay her a visit, usually just before tax time. Last week it was starting to freeze up randomly. I brought it over to her on Thursday to go through it to be sure I didn't have any spyware lurking, stealing information when I'm doing year-end books. She is very thorough and got it running like a top again. I had her upgrade the memory also which made a huge difference in performance. Windows 10 is not something I have the time to learn right now, so I'm going to keep my old windows 7 machine running as long as it will last. I don't see any benefit to buying new when the one I have keeps rolling along. Her remote service is handy too for quick fixes, she logged into my computer a couple weeks ago and showed me how to fix a problem with my adobe reader. read more

On Tuesday our computer screen started giving constant warnings that it was infected. I called the number on the screen and realized when the guy hardly spoke English it was a scam. I hung up but it was too late. The computer was overtaken by windows opening on my screen. I couldn't even get to email. I tried calling Microsoft but that was useless. I called a few places in Rochester and she quoted the best rates for the fastest time. I picked the laptop up after work a day later and it runs great. I sure hope I don't have to go through that again, crazy what those scammers will do. read more