In Las Vegas, my rental car tire got popped. Called and got a quote for $90. Waited 90 minutes. He raised price to $120. And, told me to get a Uber because he can't let someone to ride with him. If he informed me earlier, I would've gave him one more star. It was heck of the day, but it happened in Las Vegas. So, I left my anger in Vegas. read more

PCCU Towing - Towing Near Me - N Las Vegas, Nevada

I was quoted one hours and ten minutes by Carlos for a driver to come out to tow my motorcycle. I was also told that the driver would call me 30 minutes prior to him arriving. 60 minutes after my initial call, I then reached back out and asked Carlos what was going on. He said the driver would be another 40 minutes. Again, he confirmed that the driver would call when he was 30 minutes away. 35 minutes later, I called Carlos again and mentioned I hadn't heard from the driver. I was beginning to wonder if the driver was actually on his way or not. Carlos said he would reach out to the driver and have him call me within 10 minutes or he would call me back personally. 20 minutes later and I still had not received a call from anyone. I called Carlos once again, mentioned to him that I've been very patient, and now I need to know what's going on. Carlos replied that his driver was currently at US-95 and Las Vegas Boulevard, which was clear across town. He then told me, "To be honest, looking at your price, you're basically getting a tow for free. I'd recommend you call some of the other tow companies and get a price. Everyone else is likely going to charge you $150 minimum for this tow." I told him I already knew this and I simply wanted to know what is going on with my tow through them since it had now been over two hours since the driver was supposed to arrive. He then called the driver while he was on the phone with me and asked the driver to call me right away. The driver called and was incredibly nice and understanding. He arrived about 45 minutes after that call and towed my motorcycle home. The cherry on top was when we got my bike home. The driver had a price of $130 for the tow when in fact the price should have been $69. Thankfully, he called dispatch and got the price fixed on his system, but your company has shown time and again that there is much to be addressed from a customer service standpoint. Carlos time and again positioned timeframes poorly, strung me along for nearly 3.5 hours, and had the audacity to bring up your price versus competitors. What was the point in this? I understand your price is great, but does that mean clients must be sacrificed of good customer service? It felt like he was suggesting that because their price is lower than others, I should be okay with being positioned time and again the wrong time frames and be left waiting for 3 hours. Ridiculously poor customer service from him, great service from the driver. He truly took his time ensuring my motorcycle was strapped and get home safely. read more

Well today they are towing my car. I've used them on 3 different occasions to tow my kids cars. I really like the quick response time. Drivers are always careful and cautious. They send you a text giving you tow truck location and approx time of arrival. Thank you so much for great service. read more

PCCU Towing - Towing Near Me - N Las Vegas, Nevada

Exceptional service!! This company knows how to treat their customers. Kind staff and dependable Thank you! read more

Excellent customer service and great flat rate pricing! I would definitely recommend giving them a call next time you need roadside assistance or your vehicle towed. Jerry was a pleasure to do business with! read more

Today this company saved me. My restaurant was remodeled for the last week and Republic services didn't come and get the containers as required. It's a Saturday and a holiday weekend and 8pm! They came and moved them both to the back of my restaurant, no problem! It was the best customer service I've ever encountered. Every person went above and beyond. Never will I use another company! Great job! read more

PCCU Towing - Towing Near Me - N Las Vegas, Nevada

My father's front wheel were disabled by a mechanical problem and his car wasn't drivable. So I called PCCU Towing and they right away dispatched a tow driver. The whole process was easy and simple. read more

PCCU Towing - Towing Near Me - N Las Vegas, Nevada

So Cinco De Mayo Tire went flat, no spare called my insurance They sent PCCU Towing & let's just say Marcos Saved the day, it was fast and Super easy. Thank you! read more

Website says one thing and when they get there it's another price, Jerry the driver was nice and quick that way Two 's for him , now they say because not to many towing companies are open on the weekends it's $150. Photo of website read more

PCCU Towing - Towing Near Me - N Las Vegas, Nevada

Super happy with my tow. Friendly customer service quick quote. Carlos answered the phone and gave me a flat quote and time frame of 35 min. Driver Jose Marquez arrive in 20 mins and was super friendly and quick! read more

I was trying to drive through a parking lot. Miquel was trying to drop off a vehicle. When he stopped and got out there was enough room for me to slide through real quick and be on my way. When I started moving forward he threw up his hands like, What the hell! I pointed that i was going to slide through. He began moving the flat bed tray out towards my car!! I rolled down my window and said, "Are you seriously going to hit my car?" And he kept moving it out within inches of my car. If this is how they treat people I wouldn't want them handling my vehicle. Miquel is clearly angry and disrespectful. A company that hires someone like this must not have the best judgement. read more

Wow! Knights in shining armor, lol. About to leave to take my friend to the airport when lo and behold! My battery was dead. In a panic, I called PCCU. Top. Notch. Service. Not only was the technician dispatched quickly, I was able to track where he was on a map, in real time. I was super impressed with the speed with which he came, especially as it was rush hour traffic. He got my car juiced in no time, gave me advice, and we were able to take off, this snafu quickly a distant memory. What made this service stand out even more was 2 weeks after the fact I reached out to them for my receipt. Jerry was super friendly, and as lightening fast with providing it as he was with sending a technician out. Nice, personal message as well. You can't go wrong with this company. Now, I know most people won't peruse Yelp when in the panicky dead-battery-pickle. I'm just hoping that they are as fortunate as I am, in picking PCCU. I didn't receive towing services so I can't attest to that Aspect, but I'm willing to bet they're top of the line in that regard as well. Thanks a million, PCCU and Jerry! read more

This is my favorite towing company they are very friendly provide excellent customer service I give them 10 stars PCCU keep it up remember if you need a tow and want it done fast and cautious call them! Ask for jerry for the best prices and customer service read more

Fast, easy service, only issue was getting a hold of them to confirm the order was done.

If I could give this company a 0 star I would. I was quoted 35 min wait time and waited for over an hour. I had to stop and get a spare tire because mine literally fell off of my car and I got a nasty phone call telling me they if I'm not there by such and such time they were going to impound my car. I showed up ten min after the tow truck guy and I told them it was going to be about ten min when they called me the first time. All they care about is money! DON'T GO THROUGH THIS COMPANY! read more

I called for a quote. No one answered. I called twice then missed the call when I was on the phone with another company. I called back and the guy was like....what do you want, i gave you a quote 2 or 3 times already. I never got a quote and this guy was a total asshole then hung up on me. read more

Amazing they came in 20 minutes fast and professional from the phone call to dropping my car off at the repair shop also they take cards which is very convenient. This is the first time my car has ever need to be towed and they made the process super easy thanks guys. :) read more

Excellent towing company! Temperature in Las Vegas was 117 at about 4:30 in the afternoon. I called for a tow quote to take my truck from Tropicana and Las Vegas Blvd all the way to Henderson out by Lake Las Vegas, Carlos gave me a reasonable quote and I ask when is driver gonna be here? Within 17 minutes the driver was there took a few pics and we was rollin. They have real nice and clean trucks and are really a excellent company to hire. Their number is saved in my cell phone contacts and I will recommend them to anyone that needs a tow. Thank you PCCU Inc. CPCN 7292 read more

Well it started off good, the driver was super nice so nothing against him. However, when we got to the destination I made a mistake and the correct address for the repair shop was literally across the street, not a busy street mind you, a industrial area. We had to drive ten seconds more and they ended up adding another $40?! Even the driver was confused. This was after being given a flat rate. I should have had him drop it there and just push it across the street. Too bad things ended that way. read more