Our driver Tracy is super friendly and always helpful. He greets us with a warm smile, and our…read morechats are always enjoyable. Tracy is always on time and handles loading my brother into the van for his doctor appointments with great care. I highly recommend Need-A-Lift for any transportation needs.

From the owner: Clean, Reliable, Safe Transportation…read more Need-A-Lift's primary role is to provide non-emergency wheel chair transportation to its clients. Need-A-Lift is a privately owned common carrier licensed to carry anyone to or from any of the following counties (Marion, Hendricks, Hamilton, Johnson, Hancock, Boone, & Morgan) to anywhere in the surrounding states of Indiana: This business was established in 1997 and has been well known for our quality service. Services are provided, 24 Hours a day, 365 days a year for both local and long distance transportation.

NEVER, ever call this company. They say personal touch but that doesn't mean professional. I…read morescheduled transportation 2 weeks in advance for my wife. At the time of scheduling I asked about the fare to which I was told Jenna would call me. She never called. The day prior to our doctor's appointment to change the first of three casts of wife's foot, I called to confirm the appt and was told they would be there. Again I was told Jenna (who must be the owner) was going to call me about the cost. Again, she never did. The day of the appt we waited for pickup and I finally called and left a message. The driver called back to say they couldn't do the transport. The driver said Jenna was supposed to call and let me know they couldn't do the transport. Of course she didn't call. I then was going to attempt to take my wife myself and discovered my car battery was dead. This has got to be the most unprofessional company I've ever dealt with.

Do not use this transportation service for your medical appointments and when I find out who is on…read morecharge there going to be in contact with the BBB over this matter your schedule department lied to UHC on my appointment I had on 2/6/26 I was told my driver could not come back and get me due to the weather first I was told over an accident on the freeway your staff lied. Do I need to file a complaint with rhe BBB yes I do and do I need to let Medicaid be aware of this yes I do I have health issues going on I uave perph3il neuropathy took a fall in January and been having trouble walking if it wasn't for the local taxi I would have had to walk back home you will never ever take me again to none of my medical appointments. Those ladies need to get fired for lying to me like that it was not the people who was coming to get me it was you I was told to call back within 20 minutes if my driver had not come and picked me up I think what I will do amd can have a family member of mine report you to APS for this matter and I can guarantee you won't be pulling that one on anyone including myself. I am disabled too I have been having heart troubles too and having to be told I am lying No you lied

Very professional and respectful of my needs Always on time…read moreand never was worried about riding with them

We had to use INcare while my brother was in the hospital and for his funeral. The phone service…read morewas beyond exceptional, and the drivers were wonderful! Hannah was the driver we used the last 2 times we used the service. She was very kind to our mother and did what we requested. If I could add one thing, it would be the arrival time isn't always accurate. But with that being said, awesome service!

You gave me a quote of 182.00 for a 2.7 mile pulmonology appointment for my senior , amputee,…read morewheelchair bound mother. THIS IS WRONG!!!

I was needing transportation to & from a doctor's appointment. OMG !!! I have never had the most…read moreAWEFULEST transportation in my life. There was No yes I mean NO cusioning in the seats & one seat had ripped covering with cusion showing. There was a bar along the back seats which I felt in my back the whole ride. THERE WERE NO GOOD SHOCKS TO THE VHECLE. The drivers seat was all torn up. It had been duct taped & the cusion was showing also. If this was my company I would be embarrassed to transport any one in their VHECLES . I will Never ask to be transported by this company ever again.