All I wanted was professional transportation from IND airport to my hotel in Westfield, IN. I got…read morethat and so much more. From the time of pickup until drop-off my ride was amazing. Thank you Michelle for the professionalism and the personal touch. Your kindness did not go unnoticed.

We had a great experience with Royal Transportation for our wedding! The bus was clean, the driver…read morewas safe and seemed to truly care about the quality of service he gave. All of our guests said they had a great experience and really appreciated having transportation to and from the wedding venue.

Use this service only if you don't really need to be anywhere. We booked to and from airport a full…read moremonth in advance, even sending confirming email. We arrived only to find no limo. I called to complain and they said they didn't have the reservation. They checked their email and found my confirming so they apologized and offered a free ride back to the airport. Sounded like a good resolution to a mistake, but then got text from the driver 15 minutes before scheduled pickup. Said his car would not start. REALLY! These guys are as bad as it gets. Much better to cab it. Even a covered wagon would be better.

This company decided after 35 minutes of training that I "didn't meet the requirements of…read moreemployment". The reason for this was because I wasn't comfortable watching my phone while transporting passengers. I was never paid for the 11.5 hours that I trained. Very unprofessional company!!!

Quality care and on time thankful for this company. Great personality on time call ahead smooth rideread more

I booked 2 days in advance for an early morning flight. Super quick and easy. We had everything set…read morein 2 messages on yelp. Not only was she on time and wide awake at 5am but it was great talking with her. Usually I zone out in cars but I was actually bummed that we arrived so quickly. Will definitely use from now on.

We had great service with Shantel and highly recommend Blacktie Sedan. She was very professional,…read moreon time and competitive with pricing. Making the reservation was very easy and she is very responsive. Shantel was also very flexible when our dinner plans ran long. Thank you!

I completed my stress-free vacation with Shawn and it was just THAT! STRESS FREE! Shawn made…read moreherself available to us, checked in when I needed her, and followed up afterwards. She sent happy thoughts and wonderful wishes on the 1st and final days of our trip. She also assisted with additional excursion planning while at the resort. Thank you Shawn for your care of us. We had an amazing vacation!

The lack of attention to detail, lack of consistent responses, and increasing passive-aggression in…read moreShawn's sporadic responses are not things I value in anyone I do business with, let alone a travel agent who is supposed to be supportive in new experiences and adventures. First, when I reached out about an adults-only CRUISE for myself, my elder sister, and my septuagenarian parents in December, the FIRST option she sent back was an all-expenses paid RESORT with butler service. Those are two very different experiences, and the latter is not one I even alluded to desiring. Furthermore, she claimed she didn't receive some of my emails, and that she would provide an extra treat as an apology, yet ignored me every single time I asked outright what that extra treat was, then never actually followed-through on it. Speaking of not following through, the quote she sent me for my birthday trip in March had no details in it, and she never followed up with me, so I went with another travel agent who provided 5-star service that truly showed me how subpar this agency is. I took the bare bones quote as a sign of her increasing passive-aggression, as she often seemed annoyed or bothered by my questions instead of recognizing that she wasn't providing enough details which is what sparked so many questions in the first place. Like why do I have to ask about payment options instead of that being part of the conversation? That hotel she suggested we stay at before and after the cruise was terrible. It was loud, dirty, expensive for what it was, and had tons of children running around which is again something we expressed avoiding. And lastly, much to no one's surprise, I NEVER received a survey after my trip, and I was only sent ONE email asking about the 2-star rating I left on Google. She claimed to have sent me the survey, and several emails about the review, neither of which are true. I've never heard of Gmail supposedly failing so much for anyone else which led me to believe Shawn was purposely ignoring me and/or simply does not have the check and balances in place to make sure she follows up appropriately with her clients. I roll my eyes every time I see her on Fox 59 now because I feel like they either don't know how this business truly operates, or because only I was provided with unsatisfactory service which is not okay. The only reason I gave 2 stars instead of 1 is because we did actually have a great time on the cruise, and it was a decent match, but the amount of issues encountered along the way did not make it worth going through this agency.

10/10 highly recommend driver is very respectful and reliable. The person who helped me was…read moreeverywhere and being their best person she could possibly help with. I appreciate him and everything he has done for me while I was using his service and I would definitely think about rehiring next time

The moment I booked my disabled mom a trip with Caldwell Travel, it was easy and simple. Dina was…read moreso helpful. Everything came together without a hitch. Thank you so much! I highly recommend this travel agency!

I booked a 3 week European vacation through Dina. She had so many wonderful recommendations, from…read morelodging and restaurants to activities. We had the best time traveling, sightseeing and eating our way through Italy, France and Spain. Everything was smooth and easy. We are ready to book our next vacation with Dina and will recommend her to everyone we know looking for travel.

I booked my first international trip with my significant other through Ms. Tasha Thomas, and the…read moreexperience was nothing short of amazing. She planned a 6-day, 5-night stay in Punta Cana that was completely stress-free from start to finish. She handled everything--from airport transfers to resort details--and made herself available whenever we had questions. I'm usually very hands-on with travel planning, but this time I wanted to relax and let someone else take the lead. I'm so glad I trusted her! If you want a fun, seamless getaway without the hassle, I highly recommend True Travel Agency. You'll actually get to enjoy your vacation!

Every communication we experienced with Tasha and True travel was timely and precise. The…read moreprofessionalism of this agency is unmatched. We will definitely book with them again in the near future