I have never witnessed a clinical staff and support staff the way this program works to help…read moreclients achieve their goals of sobriety. I feel confident about my recovery as I have received the best treatment possible.

Avenues helped me save my life. It was a beautiful place with incredible staff who genuinely care…read moreabout the progress and wellbeing of the people going there. The ability to stay some where that's clean and supportive long term and to be given the opportunity to truly transition back into the responsibilities of real life in a safe and structured environment is second to none. If you you need help then it's the place for you help is all they want to give.

Dr. Bascelli is absolutely AMAZING, PROFESSIONAL and CARING!!! She takes the time to listen to you…read morecarefully and thoroughly to hear your cries/needs for help on becoming addiction-free whether you are an alcoholic and/or addict. Dr. Bascelli has the BEST bedside manner, encouraging, uplifting, "WE" can conquer this together and "YOU" can do it attitude! Her office is very clean and the atmosphere is very welcoming! Her staff is VERY professional, friendly, and welcoming to all genders, nationalities, personalities, etc. It's very easy to schedule/cancel/reschedule appointments and you are seen in a timely manner of your appointment time! No matter how you have felt at other addiction facilities you will feel like you have been to this practice many times with comfort and ease to get the supportive help that you most need. The patient rooms are very clean, with comfortable small couches to help you relax and be more yourself in an engaged, motivational and uplifting office visit. Also, they offer individual and group therapy sessions and, probably, other services that I don't know about. There is plenty of parking, handicapped parking too, easy wheelchair access and an elevator. Thank you Dr. Bascelli and staff for providing EXCELLENT healthcare services!!! YES!!!! I do recommend this facility to my family, friends, friends of friends and, NOW, the World too!!

From the moment I arrived, the staff made me feel welcomed, respected, and genuinely cared for…read more Every member of the team -- from admissions to support staff -- was compassionate, patient, and always willing to answer questions or offer reassurance during what was an overwhelming time. They treated me like a person, not just a patient, which made a huge difference in my comfort level. The medical team was especially outstanding throughout detox and stabilization. They consistently checked in on me, carefully monitored my symptoms, and explained each step of the process so I knew what to expect. Their calm, professional approach helped ease my anxiety and made what could have been a frightening experience feel safe, structured, and manageable. I always felt like my well-being was their top priority. The therapeutic aspect of the program was equally impactful. The group sessions were thoughtfully facilitated and created a supportive space where everyone felt heard and understood. Hearing others share their experiences helped me gain perspective and realize I wasn't alone in my struggles. Individual therapy sessions gave me the opportunity to dig deeper into the root causes of my substance use and begin developing healthier coping strategies. Beyond the clinical care, the sense of community was incredibly meaningful. The connections I built with other clients were authentic and encouraging. We supported one another, held each other accountable, and celebrated progress together. That shared experience fostered confidence and reminded me that recovery is possible. I left the program not only physically stabilized, but mentally stronger and emotionally more grounded. I gained practical tools, healthier coping mechanisms, and a clearer understanding of myself and my recovery journey. Most importantly, I left with a renewed sense of hope and a stronger foundation to continue building a life in recovery.

BE CAREFUL. I was very clear that I only wanted to go through treatment if they accepted my…read moreinsurance and were a part of my network. $4,445.34 later, they are not in network and that is my responsible portion. Unfortunate for them, I have to live beyond their lack of truthfulness so this will be a long long long time getting paid. Life goes on after Haven and honesty is a major factor for me. Be VERY VERY careful. Get it in writing from them that they are IN NETWORK with your insurance. Out - Of- Network is the same as having no insurance because the deductible is higher and most of the billing will be on the patient to pay out of pocket. The facility was great, but I was very specific in stating that I would rather not detox if my insurance would not cover the majority of the bill. I was assured that they ACCEPTED my insurance. They just FORGOT to mention they were not part of my network. And for those saying, why didn't you check. Read up and Read again..,..was headed to detox...??!!@@

This IOP is awesome. The groups are great and the people that run it are even better. Great placeread more

From the owner: Call for Detox or Rehab Referral! -Intensive Outpatient…read more-Outpatient -Addiction Counseling -Addiction Psychiatrist -Trauma Counseling -Mindfulness Based Stress Reduction

Never actually got around to making an appointment. Is "are you only looking for medication,…read morebecause the doctor doesn't have an open appointment for another 2 months?" a welcoming way to answer the phone? This official, unfortunately, seems jaded.

TEN STARS if I could…read more I am a new patient to Dr. Beatty and my appointment has not taken place but the SUPERIOR customer service and EXEMPLARY support for military service Dr. Beatty and his staff (Lisa, the best) provided just over the telephone is how a provider/patient relationship should be. I can already see that I am blessed with a care, compassionate, empathetic professional who treats the needs of his patients with utmost respect. Oftentimes in the medical business it is BUSINESS first and patient SECOND. Dr. Beatty immediately thanked me for my military service as well as provided a generous military discount and he took a few minutes during our pre-appointment call to express his gratitude. That in my opinion is something that is lost in the bigger picture. When you have a provider that takes to time to know each patient as I am sure Dr. Beatty does the same for each of his patients. I have been on medical appointments where the provider barely looked at me or typed the entire time. I'm looking forward to a long lasting relationship with Dr. Jonathan Beatty and I recommend his services to anyone in the tribe-state area. Thank you Lisa and Dr. Beatty. Carlton A.

I met Dr. Frank way back in the day when he was the Director of a student program at Temple…read moreUniversity called Campus Alcohol and Substance Awareness (CASA). CASA was a fun organization to be a part of mainly due to Dr. F's enthusiasm, passion and new ideas on making students aware of substance abuse. I was a peer educator and Dr. F trained us to do workshops, intervention and reach out to students at TU on the issues of drug and alcohol use. He was one of the most accessible and easy going professors that I knew. I often found myself talking to Dr. F about things I was going through because he was so easy to talk to. Respectively, I could tell he wasn't a stranger to the crazy college lifestyle (partying, relationship woes, family struggles, work balance, etc) I was living and he never made me feel "less than" or like he didn't get it. Dr. F always just got it. I think Dr. F would be a great therapist for anyone wanting to explore the role addiction serves in his or her world. If you're ready to make a change, Dr. Frank is who I would suggest.

Dr. Frank changed my life. He used the group he created to give me the power to get my life back…read moreand take control. He gave my family back their daughter/sister/aunt. Dr. Frank has the perfect balance of compassion, empathy, and tough love- and he knows when to use each one. I work in healthcare so I have access to the best of the best and I would Dr. Frank a thousand times over!

Well I see dr Russell ferstandig. He is AMAZING…read more HE HAS made me feel not worthless and maybe I am worthless something I am PTSD AND GRIEF AND ANXIETY. He is the mind of Dr I know HE change our whole patient Healthcare NOT MONEY WISE SORRY HE IS NOT A POLITICIAN LOL ..I MEAN HOW PATIENTS ARE CARED FOR A TREATED. Doesn't treat you like a animal. Like most Dr's I am new client, but I know he is going to stay my Dr. I AM TIRED of being treated like a animal

Doctor Russell Ferstandig saved my life. This is a powerful and true statement. I was addicted to…read moreopiates, and was putting myself in dangerous situations, doc shopping etc to get what I needed. I was 100% convinced I didnt have the strength, courage or will power to stop taking opiates. That all changed September 7, 2014, my 1st meeting with Doctor Russ. He immediately put me at ease, spent well over 2 hours understanding my situation, and discussing his process and care he will provide to safely get me off opiates forever. I knew I had finally found the right Doctor as he genuinely cares about his patients and goes to "above and beyond" to ensure their success in overcoming addiction. I had met with 3 different, highly rated Doctors in NYC, who spent 10 minutes with me, prescribed Suboxone, with no further instructions or counseling. Each time I relapsed, and fell further into my addiction Doctor Russ explained his process, and the importance of following it for a successful outcome. Additionally he educated me on Suboxone and how and when to consume for ideal results. He coupled medicine with counseling, which was the key to his success rates. He is very humble, and doesnt share that he has the highest success rates with no relapses. He cares more about helping you understand and overcome the reason that lead to your addiction. As our sessions continued he prescribed and anti-depressant as I was in denial of how much my depression was sabotaging my life. As our sessions continued, I realized, he was dedicated to ensuring not only my success in overcoming my addition, but also rebuilding an enriched life. I find it amazing how he is able to remember and build upon each of our sessions. I thank God every day for Doctor Russ. He listens, never judges, provides guidance to build a great life and never watches the clock. I have gone well over my scheduled hour, and never received additional billing, I have been opiate free for 4 years, and continue weekly sessions as they make me a better person. In summary, Doctor Russ saved my life and to this day, provides the incredible insights and counseling to rebuilding a better life and self.

Very helpful with questions and timely callbacks. Recently moved to this area and spent days…read morecalling different clinics and doctors. A lot of places I called didn't even bother to call back after leaving messages. The doctor called me right back and worked with me on making an appointment. He made the process quick and stress free which is the way it should be for this

If you are struggling, this is the Dr for you. The care he offers is hands down the best out…read morethere.....he saved my life. I don't know how else to say it but I am SOO GRATEFUL! So if yr. Struggling, and u feel no one can help you and your reading this, schedule an appointment and you will get the help you need. Thank you Dr. Gelfand, you are truly an awesome Dr. and wonderful person.