Professional, friendly, and great hands! I arrived early so she saw me early. The massage was…read morewonderful, and just what I needed.

Dana is the first massage therapist that I actually had a great experience with! She made me feel…read morevery comfortable and at ease. The atmosphere in the room was very soothing. Her skills are amazing, I could feel the tension leaving my body as she worked my muscles and problem areas. The hot stones were incredible! She also gave me a shiatsu facial and now I'm able to breath through both nostrils again! I feel much better overall now! Highly recommend her!

Cute spot in cool part of town. Cute little house with easy parking. Next to an amazing Thai food…read morespot. The massage was relaxing and enjoyable. Would give 5 stars if they added exfoliation prior to massage and if they included hot stones. It was a good massage and I would go back

The woman who works here walked on my back. I've been having back muscle spasm for a year since…read more She doesn't know what she is doing.

fantastic Couples massage. Friendly staff. highly recommend. Will return soon. Best massage in Jeff…read more!!

If you're looking for a relaxing atmosphere, good customer service, and a peaceful massage…read moreexperience -- this is not the place to go. My husband and I booked a couples massage through Groupon. Note that if you use Groupon, they only allow early morning appointments, so we booked the first available slot at 9 a.m. When we arrived, no one greeted us. The receptionist stayed on the phone for several minutes before checking us in and showing us to the massage room. During the massage, her iphone kept ringing very loudly, and she repeatedly would stop massaging to answer calls in the room, speaking loudly to other customers. This completely ruined the relaxing environment. Both masseuses also talked to each other throughout the session, making it even harder to relax. The overall atmosphere was noisy and unprofessional. At the end of the massage, I didn't plan to leave a tip because the service was so poor, but the woman demanded on one. I offered $8 per person to be polite, and she laughed in my face. She then refused to let us leave until I increased the tip to $10 per masseuse. Overall, the experience was terrible -- the environment wasn't relaxing, the customer service was rude, and the massages themselves were mediocre. I would not recommend this place to anyone.

I love walking up to the Nevermore before getting my massage! As soon as you walk in, there is such…read morea mystical vibe. The massage room that Brandi works in has a cozy, warm vibe, with relaxing music. Whatever oils she uses are amazing! I love the smell and avoid showering right away so it lingers. With some back injuries, I've been doing mostly deep tissue, but recently just wanted to relax so we went more Swedish style. I felt such relief after!

Brandie is a skilled Massage Therapist. She has done excellent work on my injuries, and I never…read moreleave a session without feeling 100% better. I would give her my highest recommendation.

Sanctuary Massage & Spa has been my go-to self care place for a couple of years now. It's a bit…read moretucked away on Frankfort Avenue. When you enter, you can enjoy a cup of tea or water before your appointment. Tonight's massage was as phenomenal as the rest. It's easy to book through their site and super advanced booking is not required. I've been happy with every massage therapist here when I pick whoever is available. Tonight I had a massage with Z, who was thorough in explaining sensitive points and attentive to how I was feeling throughout.

My daughter booked a massage for her 21st birthday but had to cancel and did so within the…read morecancellation policy timeframe via message. They never canceled her appointment. When she called back after getting a confirmation message about her upcoming appointment the day before they said they saw a record of where she called but stated they never got her message and refused to honor her cancellation in time and waive the $60 penalty fee. When she asked for a manager she was told one wasn't in. I sincerely hope the $60 was worth the bad publicity I promise you I will make sure you get whenever I hear of anyone wanting to get a massage in Louisville. Will also post to my social media.

I did a walk in for neck pain. She focused on shoulders and neck, and I already have better range…read moreof motion. She was very kind and had strong hands. Will be going back

This spa may not look fancy on the outside but the service is very good. I have visited this spa…read moretwice in the past month to relieve some of aching in my lower back and tension in my shoulder area. Both times I left feeling much better and with less pain and tightness than when I arrived. I had a different masseuse each time but both were equally outstanding with meeting my needs. And the hot stones used the last time was a new and amazing experience for me. the place is very clean as well. I highly recommend giving it a try.

I was in Louisville on business again. My back and shoulders were very stiff from the drive…read more Stopped in to see Sunny for a 90 minute massage. She remembered me from my previous visit. This visit was better than my last visit. I got a full 90 minutes of medium to hard Swedish massage. While she is a very small woman, she knows how to use her hands, elbows and forearms to apply maximum pressure when needed. Very relaxing music playing that created a very relaxing environment. I will be back on business in September and will make time to stop in once again.