My husband and I called to see if they could give us a 60 min couples massage and they were able to…read moreaccommodate us last minute which was awesome. When we arrived the two masseuse met us at the entry way and they just had the kindest best vibes. The place is very clean and warm (which is something I always look for in a massage room). The massages were exactly what we wanted. Great pressure and communication to check in and really restorative. We're going to start coming here once a month! $160 for a 60 min couples massage

The woman who works here walked on my back. I've been having back muscle spasm for a year since…read more She doesn't know what she is doing.

fantastic Couples massage. Friendly staff. highly recommend. Will return soon. Best massage in Jeff…read more!!

If you're looking for a relaxing atmosphere, good customer service, and a peaceful massage…read moreexperience -- this is not the place to go. My husband and I booked a couples massage through Groupon. Note that if you use Groupon, they only allow early morning appointments, so we booked the first available slot at 9 a.m. When we arrived, no one greeted us. The receptionist stayed on the phone for several minutes before checking us in and showing us to the massage room. During the massage, her iphone kept ringing very loudly, and she repeatedly would stop massaging to answer calls in the room, speaking loudly to other customers. This completely ruined the relaxing environment. Both masseuses also talked to each other throughout the session, making it even harder to relax. The overall atmosphere was noisy and unprofessional. At the end of the massage, I didn't plan to leave a tip because the service was so poor, but the woman demanded on one. I offered $8 per person to be polite, and she laughed in my face. She then refused to let us leave until I increased the tip to $10 per masseuse. Overall, the experience was terrible -- the environment wasn't relaxing, the customer service was rude, and the massages themselves were mediocre. I would not recommend this place to anyone.

I love walking up to the Nevermore before getting my massage! As soon as you walk in, there is such…read morea mystical vibe. The massage room that Brandi works in has a cozy, warm vibe, with relaxing music. Whatever oils she uses are amazing! I love the smell and avoid showering right away so it lingers. With some back injuries, I've been doing mostly deep tissue, but recently just wanted to relax so we went more Swedish style. I felt such relief after!

Brandie is a skilled Massage Therapist. She has done excellent work on my injuries, and I never…read moreleave a session without feeling 100% better. I would give her my highest recommendation.

Sanctuary Massage & Spa has been my go-to self care place for a couple of years now. It's a bit…read moretucked away on Frankfort Avenue. When you enter, you can enjoy a cup of tea or water before your appointment. Tonight's massage was as phenomenal as the rest. It's easy to book through their site and super advanced booking is not required. I've been happy with every massage therapist here when I pick whoever is available. Tonight I had a massage with Z, who was thorough in explaining sensitive points and attentive to how I was feeling throughout.

My experience started with extremely friendly and helpful service over the phone when I had a…read morespecific question. The location was new to me, so heads-up, you do have to walk off of the main street to find it. I don't know if the reviews and website were all just so beautiful that the decor and vibe inside didn't meet the idea I had in my head? But I felt the space could use a little more life and warmth. In the actual room I was in, too. I wonder if a loose draped tapestry could help, maybe more mood lighting, some plants in the room--just a little warm TLC. Side note: When booking, I chose a 30 min massage and 2 add-ons. Then the calendar event for the appt said 45 minutes I assumed this was my massage and add ons. It's not. 15 minutes is set aside for consultation and undress (I think.) So because I chose 30 min massage and add ons, I only got to experience the add-ons. So just keep that in mind when you're booking. Maybe don't book on your phone at 1am, lol. Now my actual service was very nice. My hair smelled amazing after. And the masseuse was so sweet, thoughtful, helpful, and informative. She gave me some great tips for keeping up with my health. I have re-booked with her for simply an hour long massage service so I can experience the real thing! Looking forward to it.

Great massage, really peaceful environment. Didn't have wait. Really good experience.read more

I did a walk in for neck pain. She focused on shoulders and neck, and I already have better range…read moreof motion. She was very kind and had strong hands. Will be going back

This spa may not look fancy on the outside but the service is very good. I have visited this spa…read moretwice in the past month to relieve some of aching in my lower back and tension in my shoulder area. Both times I left feeling much better and with less pain and tightness than when I arrived. I had a different masseuse each time but both were equally outstanding with meeting my needs. And the hot stones used the last time was a new and amazing experience for me. the place is very clean as well. I highly recommend giving it a try.

I was in Louisville on business again. My back and shoulders were very stiff from the drive…read more Stopped in to see Sunny for a 90 minute massage. She remembered me from my previous visit. This visit was better than my last visit. I got a full 90 minutes of medium to hard Swedish massage. While she is a very small woman, she knows how to use her hands, elbows and forearms to apply maximum pressure when needed. Very relaxing music playing that created a very relaxing environment. I will be back on business in September and will make time to stop in once again.