It was absolutely fantastic! My husband and I have been getting massages at the Omni for years,…read morethese massages at Apex were the best we've ever had! Both of our therapists were responsive and are masters of their profession. I will definitely be returning and can't recommend this place enough!

Clean, comfortable atmosphere with courteous, helpful, knowledgeable staff. They accommodated our…read moreparty of 3 on a busy weekend. Two massages and one facial; all were wonderful. Josh gave such a great massage! We will definitely be back.

Cute spot in cool part of town. Cute little house with easy parking. Next to an amazing Thai food…read morespot. The massage was relaxing and enjoyable. Would give 5 stars if they added exfoliation prior to massage and if they included hot stones. It was a good massage and I would go back

The woman who works here walked on my back. I've been having back muscle spasm for a year since…read more She doesn't know what she is doing.

This spa is VERY unprofessional. I made an appointment more than a week in advance and then when I…read morecalled the day of to find the location the person who answered the phone was VERY VERY curt and rude. He would not tell me where they were located and argued with me about having an appointment. He proceeded to tell me I was wrong and mistaken. He refused to help me or tell me where they were located. He did not help me or apologize. This is located in a sketchy part of town. DO NOT USE THEM UNLESS YOU WANT TO BE TREATED WITH DISRESPECT AND CALLED A LIAR!!!!!! He said they could not get me in even though I made an appointment.

I have enjoyed 2 sessions with these folks and anxiously await my next time. Professional,…read morefriendly, prompt, clean.......very clean in fact. Their new location is even better for all concerned.

Sanctuary Massage & Spa has been my go-to self care place for a couple of years now. It's a bit…read moretucked away on Frankfort Avenue. When you enter, you can enjoy a cup of tea or water before your appointment. Tonight's massage was as phenomenal as the rest. It's easy to book through their site and super advanced booking is not required. I've been happy with every massage therapist here when I pick whoever is available. Tonight I had a massage with Z, who was thorough in explaining sensitive points and attentive to how I was feeling throughout.

My daughter booked a massage for her 21st birthday but had to cancel and did so within the…read morecancellation policy timeframe via message. They never canceled her appointment. When she called back after getting a confirmation message about her upcoming appointment the day before they said they saw a record of where she called but stated they never got her message and refused to honor her cancellation in time and waive the $60 penalty fee. When she asked for a manager she was told one wasn't in. I sincerely hope the $60 was worth the bad publicity I promise you I will make sure you get whenever I hear of anyone wanting to get a massage in Louisville. Will also post to my social media.

Great folks. Very very nice people. No problem with language barrier either. Free parking…read more Attractive and mannered people.

This place is horrible do not waste your time or money the lady who worked on me had no clue hpw to…read moregive a message i bought a 1 hour massage for 80 dollars only got 30 minutes

Kenny gives the best massages ever! I always feel so much better after a massage. My neck and my…read moreback really feel more relaxed afterward.

Kenny is a massage artist. I booked an appointment on a weekday evening to relax after a day of…read morework; goal achieved. He follows appropriate safety policies, including masking, inquiring about symptoms of illness, and offering freely available hand sanitizer. He is friendly and thorough during the intake, which makes sure the massage will meet the needs of each client. After ensuring the pressure was appropriate, he left me free to relax and enjoy. Which I did - immensely.

Everything is clean and very relaxing. I love floating and their float tanks are very spacious and…read morealways the right temperature. A perfect float experience.

This relaxation spa was very effective. I was apprehensive to try it because I was afraid it might…read morebe too mystical. The staff were very professional and the attention to detail was reassuring. Everything was very clean. There is even a grooming station with supplies to freshen up after floating in the salt chamber or sweating in the sauna. It is required to shower before & after the salt water floating, and earplugs are provided so the salt doesn't get in your ears. I actually went in after sleeping in a weird position last night so this was a good reset! It's like laying down with just support - zero pressure points! I was in there for 90 minutes. Almost fell asleep But the last 15 minutes I got restless and was ready to get out. They have a salt cave (with massage chairs) too.

Best massage I've had! I've been coming here 5 years now. Bruce can work out every knot in your…read moreback. He does more deep tissue, little rough during but so worth it. They add in hot stones during table massage & it's amazing. This really is a top quality massage & so affordable.

We had been loyal customers of Magic Massage for nearly 10 years and always enjoyed our visits…read more Unfortunately, our experiences have changed significantly since the business came under new management. During our first visit under the new management, my husband's massage felt more like oil being spread around than an actual massage. There was very little pressure, no real muscle work, and none of the relaxation we had come to expect over the years. We decided to give the business another chance, but our second visit was even more disappointing. We noticed the same massage therapist appeared to have a visible issue with her hand or arm, so we politely requested a different therapist. Despite our concern, she still performed my massage. Throughout the session, she relied almost entirely on one hand, resulting in excessive pressure on my left side while my right side received very little actual massage. It felt extremely unbalanced, almost as if she was trying to prove she could still perform the service rather than ensuring I received a quality massage. To make matters worse, because of her height and the position she had to stand in, the sequins on her shirt repeatedly snagged my hair as she leaned over me. That was uncomfortable and distracting during what should have been a relaxing experience. Since payment is required before the service, I felt obligated to stay and hope the massage would improve. Our final concern was regarding the length of the massage. We paid for a one-hour massage but did not receive a full hour of hands-on service. When we mentioned it, we were told that the hour begins at the time payment is made. If that's the policy, it should be clearly communicated before customers pay. It also raises the question of why customers are asked whether they want a 30-, 60-, or 90-minute massage if the full amount of time paid for isn't actually spent receiving the massage. After being customers for about a decade, it's disappointing to see the decline in both the quality of the massages and the customer service. We truly hope management addresses these issues because this used to be one of our favorite places.