I called Jerry today about a suspected snake problem. When I phoned him, he educated me on the…read moresnake varieties found in this area. Jerry came out today (within the period of an hour of when I phoned). Jerry did an inspection of the area in the front of my yard. Jerry put my concerns at ease and let me know that I have a very large toad that resembles a snake. Jerry was personable and polite. *COVID procedures were followed when the inspection was conducted (social distancing and face masks worn on inspection).

Yet another 5-star review for Jerry Cates. I've called him twice now trying to hire him to inspect…read morea house, but instead he generously spent time on the phone to educate me (free of charge) which had the result that I didn't need anyone to come out. So, not only does he seem to be the most knowledgeable human on the planet regarding pest control - the evidence is that he is a man of great personal integrity. If I'm ever in need of pest control services going forward I will undoubtedly call Jerry first.

This is a very honorable, stand-up, business. I put out for bids explaining a specific problem I…read morehad in my home. Many companies told me I needed annual service contracts, full house treatments, indoor and outdoor treatments. All of this ignored the specifics of my issue. The arrived and quickly identified my issue and saw that what I was doing was treating it fine. There was only one additional thing for me to do, which they educated me to do. They told me there was no need to spray chemicals; no treatment was required. They were here maybe 5 minutes. They told me this was essentially a consultation. There would be no charge. Talk about a surprise! I could easily see a fee for showing up (like plumbers), but they were gracious. They said genuinely, they just provided me with some information. If I get frustrated with my efforts, there is a path they can take, but it's certainly not necessary now. They have gained a customer! Even though I'm not officially using their services right now.

Only pest control company who answered my request within an hour…read more I found mice in our garage and it freaked me out. They came out the next day and started the process of getting rid of them. Found the point of entry and closed it off for me. 2 weeks in, no more mice. Thank you so very much for your great work. We are not going to continue with the current pest control co. We are going to hire them to do all of our pest control from this point on.

I was a bit desperate after my cat brought a small snake into my house and it went behind a…read morebookcase. Greg was on another job outside Austin but took the time to talk with me about several methods to get it out of my house and helped me identify a plan to remove it safely, and his guidance was at no charge. He was friendly, knowledgeable, and helpful, and made himself available to me immediately, right when I called him.

Greg is incredibly knowledgeable, quick and efficient. We are very lucky that he responded to us…read moretonight when we discovered a rattle snake in our backyard. Because of his services, we now have peace of mind. I highly recommend his services if you are dealing with any critters.

Charles is the man! He has been servicing our property for the past six years, and we are super…read moreimpressed. He is always on time, fast, friendly, and follows up. We trust him to service our property even when we aren't home, which is something we usually don't do. Also very reasonably priced. We recommend him to everyone who needs pest control.

I was actually a little nervous calling Charles since he didn't have that many reviews until I saw…read morethe other 12 that dropped in the filter. Charles was prompt, professional, and friendly. He walked me through my new home and told me what to expect in the coming months living in a new construction war zone. He treated the inside and outside of my house. He seemed to be very thorough from what I could tell. I have to say what made me really pay attention was the fact that he showed up with his arm in a sling. Apparently he was in a car accident this past Friday....2 broken ribs and a broken bone in his shoulder. That combined with this blazing 100° heat.... pretty badass customer service. I went ahead and signed a one year contract, so he'll be coming out every quarter for preventative maintenance. Thank you sir!

I needed quick help with removal of a snake that google lens identified as a water moccasin. I…read morecallled Brushy Creek Snake Removal and Chris arrived under 15 minutes. He captured the snake quickly and Inwas able to breathe a sigh of relief! Highly recommend!!

I've been using Hutto Pest Control for years. This company keeps my home free of critters, is…read moreresponsive when we do have issues without added cost and is very responsive time wise. The customer service is outstanding.

I have been dealing with ants! It is a challenge. Hutto Pest Services has come out to treat the…read moreproblem. I have had the service twice and it seems to be working. The service technician has been willing to focus on problem areas. Keep up the good work!

Russell takes customer service to the next level. His attention to detail and true concern for his…read morecustomer's happiness and peace of mind is what separates him from the competition. Prior to selling our last home, a general inspector reported that there were termites. I found Heavenly Pest Solutions through Yelp and called Russell. He explained why the first inspector was wrong--our home did not, in fact have termites. But he knew that we still needed proof of treatment in order to address the issue. He treated the supposedly affected area for a very affordable price. Fast-forward to our new home several months later. We actually discovered termites that were *not* reported by our inspector. I called Russell and he came by the next day, treated the location as well as the entire exterior of our home. But now for the Pièce De Résistance: it's a Saturday night, 6pm, the evening before Easter, about a month after our treatment. "Swarmer" termites start spilling out of our stairway by the hundreds. I call & text Russell. He replies immediately, explaining that these are essentially 'scouts' whose life will end soon because of our previous treatment. But he could sense the stress on my end of the phone. He came to our home at 7pm the night before Easter, and did an extensive treatment of the affected area. He re-explained that this was not uncommon as the colony dies off...the swarmers that are still alive are looking for a new home but are already going to die because of our earlier treatment. But even beyond that, several days later, purely to reassure us, somewhat shaken by having termites in our new home, he revisited with two of his colleagues. They checked several spots in the walls with a camera, confirming that there was no activity. My wife and I got additional education on the habits of how termites travel throughout a home, and are eradicated as well. Russell has earned my loyalty as a customer through his genuine concern that my family feels safe and snug in our home. He's proven that by going the extra mile on multiple occasions. I know I won't need to call him anytime soon for our termite issue, but woe to any other pests who dare cross the threshold of our home: your days are numbered, thanks to Russell and Heavenly Pest Solutions. :)

Great service, within 24 hours. Was able to get squirrels and other critters out of my attic and…read moreroof. The process takes a couple of weeks with traps. Russell was trustworthy, communicative and friendly, didn't try and upsell. I'd go with them again if for unwanted house guests.

Okay, reducing to 1 star based on the ridiculous response by the owner…read more (1) He said I'm bringing up the rat problem 2 years after his sealing work, and well past the 1-year warranty mark. In fact, I notified him of the rats returning SIX MONTHS after his sealing work (and he didn't reply). I attached a screenshot of my text message to this review to prove it. Did the rats overcome his exclusion methods, or did they survive for six months in the attic w/o food or water and then migrate to where I could hear them? The former seems more likely, but we'll never know, because, as I said, he didn't deign to reply when I asked him about it. Which also means, the warranty is useless if he doesn't actually honor it. (2) He said he "got rid of rats". He did not. He did only the sealing, I caught the rats myself, as per our agreement. (Then six months later, well within the guarantee period, I heard more rat activity.) (3) He said that I "let my warranty expire", putting the blame on me. Not true. First, I contacted him *within* the warranty period, and he didn't reply. Second, he never billed me for the warranty renewal when the time came up. Third, I contacted him again, after the initial warranty period, asking how to continue the warranty (e.g., pay a re-inspection fee plus the warranty extension?), but yet again, he didn't reply. So, it was impossible for me to renew my warranty, because he flat-up ghosted me. (4) I didn't "give a bad review because we won't coach him on doing an enclosure for his rental property", it was because, in part, he didn't REPLY to my repeated inquiries about that (as well as his not responding to my message about rats returning within the supposed warranty period). Multiple other contractors have been happy to take my money to provide some education and training about their trades, and if Matt didn't want to do that, that's certainly his call, and he could have said simply so. But he didn't, instead he just blew me off. (5) It's rare that you see a business owner insult his customers (e.g., "This guy has no life." WTF?!) It's funny because had he made a normal, customer-focused response, he might not have lost any business, but now he definitely will. Who wants to hire someone who's so contemptuous of anyone who dares to relay their bad experience with the contractor? (6) He says "As a customer he gets a no-star rating." So exactly what was my transgression here? Trying to report that rats returned within the first-year warranty period? Asking if I could hire him for additional work? Trying to contact him multiple times and getting no response, *before* posting online that I tried to contact him multiple times and got no response? Yeah, I'm a real jerk that way. If Matt doesn't want bad reviews, he might consider replying to his customers when they make inquiries to him, and then not blaming the customer when they point out that he wouldn't respond to their messages.

Matt was recommended to me several years ago, and his work sealing the house was so good that the…read moreroofers commented on it and asked who did it! He comes back every year and checks to make sure everything is still sealed up tight against critters. I'm having my roof and gutters re-done in a couple of weeks (thank you Central Texas weather...) and I will be having Matt come out again to make sure everything is still sealed up once those folks are finished! Hire Matt as your Critter Guy - he knows his stuff! And he is my hero!! I am terrified of snakes, and when I saw a rat snake slithering around the bushes in my front yard I was OK until I went online to positively ID it. One of the pictures was a rat snake coiled up, mouth open, just SCARY looking, and I kind of lost it. When I left a voicemail for Matt telling him I needed to get on his schedule to check and make sure the house was still sealed up it was apparently pretty obvious how upset I was (I really did try and be calm...). Matt said as soon as he heard my voice mail he knew he needed to come help me! He stopped on his way from one job to another, removed Mr./Mrs. Rat Snake from my yard and checked the roof to be sure there was no way any of his/her friends could get inside.