Low ratings must be because the establishment is located in a backstreet basically next to places…read morethat look like a junkyard It's a small building with a small staff and can make one feel uneasy However, it was quite affordable, and there were no problems whatsoever, including getting a ride to the airport So I have a hard time giving it a low score If you're looking for a cheap rental, this is the place to go

They sent this to me 20 minutes before my reservation while I'm sitting at the airport. I made a…read morereservation months ago. There's nothing going on with the weather just an excuse. Now I have to uber around.

Horrendous…read more Fastbreak is a joke. Switching to Hertz and never going to care that I pay $50-$100 more a day. Or do Uber/Lyft. Literally have been lied to by Budget Toll Free & Kiosk folks. Had bags for nearly two hours walking back and forth 1/2 mile to garage. Budget has to be thee worst place to work as they have to lie. "You're all set" walk for the 3rd time and they say no. So your epic journey to rent a car continues. Police were called too. Customers are being treated maliciously. And apparently on a Wednesday at 2pm there's no supervisor! Too many lies to count.

I reserved a car months in advance. There was only one person working at the desk inside the…read moreairport. He tried his best to handle it all but the demand kept coming. I waited in line 2 hours just to get to the desk and be informed there were no cars available; but I could wait an additional 30mins for one. I waited and walked all the way out to the garage where I found out the car assigned to me was already rented out and they'd double booked it. The gentleman at the outdoor kiosk told me all that was left was a GMC Sierra, a full size pickup truck which I had zero interest in. I was then informed I could trade it in in the morning, which cuts into my plans and wastes gas which I was responsible for.

My car was hit by another car on the street. Called National roadside assistance and National…read morearranged a tow and said that a ride would be provided to get a replacement car. The tow arrived and the ride never came. I used Uber for the remainder of the time. My status shows that I still have the car, which is a problem, since I rent a car every week for work. I have called customer service and they say that they can not help me, on the Charleston Airport can. The airport never answers the phone. Customer service has tried, no answer. The claim from customer service is they have sent the branch messages, but nothing has happened. It appears no one cares. The last call I was told to go to the airport in person. That really does not work when I do not live in South Carolina. National non-existent customer service, Charleston Airport National no follow-up. I am almost 2 weeks into this incident and still not resolution.

I've always had great experiences at National Car Rental, they are always professional and easy to…read morework with however my visit at this location was a complete bust. After having to deal with multiple flight cancellations and almost 15 hours wasted at the airport I decided to attempt to rent a car and drive to Savannah, GA to catch the only flight left to get me back home to TX. The rental office was closed when I arrived, they open at 7. When 7AM struck there was no sighting of any employees working. 20 minutes later rep finally shows up with zero sense of urgency, doesn't acknowledge me or anyone else in line, types on the computer (logging into his account I guess) and then says he can help me a few minutes later. No hello, good morning, or anything. I let the rep know that I would like to reserve a car and that I have multiple free rental rewards on my account and that I would like to redeem one of those to make my way to Savannah. He said he could not help me because he's unable to make reservations and I would have to do it through the app or make a phone call. That was shocking to me but I didn't make a big deal about it and said ok. I kindly asked for the phone number for customer service so they could help me and he couldn't even give me that. The rep said I could Google it. Really National? Do better. Whoever the dude was that you had working on 6/27/2023 at 7AM needs some serious retraining.

I had a surprisingly good experience with Thrifty at Charleston airport .... I am not a fan and…read moretypically avoid Thrifty but had to use them. We arrived in the late afternoon, no line, we were helped right away and in and out. The service was good both for pick up and drop off. The only complaint would be the car was very dusty when we picked up (as were many of them - I looked to see if we could get a clean one). But best Thrifty experience I've had in a long time.

Not only did we receive a good price but great customer service . on our latest trip while we…read morewere away from the car, a school bus backed into it. Thrifty made the experience of this extremely easy to get accepted the police report and paperwork with these and car quickly and easily. this experience filled our mind with what are we going to do now thoughts, thrifty, set a reminder at ease with the ease in which they took care of the situation. I will definitely use thrifty rental car again in the future.. Thank you Thrifty Rental car.

The upshot? The place has a split personality from when we picked up car (horrible experience) to…read morewhen we dropped it off (MUCH better). When we picked up the car, it took 1.5 hours--no joke. We waited for shuttle, which took awhile, but the real fun started once we got to the location. We waited in line for 40 minutes (and I was only third in line) while some blase guy went as slowwww as humanly possible. He kept going back in the back to slowwwwly print out things or search for keys or build new cars from scratch, or whatever they did in between every customer. When it was my turn, he told me they were out of the mid-sized car we had reserved and could only give us a compact car, but said they couldn't lower the price. At this point, we didn't even care since the hour grew late and we still had to drive to Savannah, so I agreed--I would have taken a golf cart at this rate! I then asked when we would be able to get the car because other customers had been waiting for their cars for 45 minutes and kept interrupting to beg for their keys. I was told "A few minutes, as soon as we rinse it off and add gas." Apparently, the gas station was in Savannah because all of this took forever. We finally got our car after 1.5 hours from the moment we started waiting for the shuttle. The car had been "rinsed" although it wasn't any too clean. It did make it to Savannah, though, so yay. But at this point, they would have gotten zero stars if we could. We dreaded our return and arrived super early so we wouldn't miss our flight, given the nonsense from earlier. But to our great delight, all the schleps from the arrival day weren't there. Instead, the counter people were very nice and efficient! Who knew? We returned the car in a matter of minutes and everyone was so friendly and professional. It was surreal. Totally different experience. So, I added another star for that bit of redemption--good job, Alternate Reality Staff of Dollar Rental of Doom! We told them we appreciated this service. Still, I'd avoid Dollar Rental if I were you.

I had a reservation for a specific car that I made 2 month in advance through Costco. When I landed…read morein Charleston and when to checkout the vehicle, the clerk said, the car wasn't in stock. How the hell do you have the car that was reserved, offer me something else and then up-charge me for your inconvenience? Shitty place, don't use them.

I've rented several cars for work trips from this location. Every time I've had to wait 30-60…read moreminutes for a car to be delivered from another location. The staff acts annoyed that you're annoyed by this inconvenience. I was even told it was my fault once. I now drive further to rent from another company.

This business truly needs lots of guidance, training, and help in every facet of their game…read moreespecially the area of interpersonal relationship skills. Their behavior told me that they have no clue about the importance of relationships, professionalism and customer service. In the meantime, I would never rent from this business that does not know basics about sales and the importance of customer service, relationships, etc.

Car rental with Avis was absolutely horrible. However, Michael, Sydney and Christian were all…read moreamazing with making it a little better. I wouldn't rent again from them but these folks were great.

I am currently at the Charleston Airport in the Avis line. I just flew cross-country with a…read moreconnection and have been traveling for 9 hours. I get to the car rental line for Avis and there are at least 50 people in line in front of me an one (1) poor man working the counter. I have never seen anything like this in my life. I sent my wife and kids to the hotel in a cab because I literally may be here for 3 more hours. I don't understand how this can possibly happen. A complete breakdown in management responsibilities at Avis corporate. UPDATE: I left and took a cab to my hotel. I did return the next morning early to the airport and there was no line and I got a beautiful nice car.

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.

Although the sales associates were friendly, professional, and easy to work with, we were…read moredisappointed with the overall experience and the condition of the vehicle. We rented a Lamborghini during our visit to Charleston, SC. Unfortunately, the car smelled strongly of smoke, made a constant crackling noise throughout our rental that did not seem normal, and was missing the rear emblem. We later learned they were already aware the emblem was missing, but this was never disclosed to us before we took possession of the vehicle. We also purchased the unlimited mileage option but ended up driving the car far less than planned because of the smoke odor and the concerning noise. When I contacted the company afterward to share our concerns, I wasn't expecting a full refund since we did use the vehicle. However, I did hope they would at least refund the cost of the unlimited mileage upgrade, as we were unable to fully enjoy the experience we had paid for. Unfortunately, the manager told us there wasn't anything they could do. While I appreciate the professionalism of the staff, the lack of a reasonable resolution was disappointing. Because of the condition of the vehicle and the company's response, we would not choose to rent from them again or recommend them to others.

The guys in this location were awesome. Made the whole transaction painless. Yes rented vehicles…read morein past, I just don't remember others being as fast and great service.