Car rental with Avis was absolutely horrible. However, Michael, Sydney and Christian were all amazing with making it a little better. I wouldn't rent again from them but these folks were great. read more

I am currently at the Charleston Airport in the Avis line. I just flew cross-country with a connection and have been traveling for 9 hours. I get to the car rental line for Avis and there are at least 50 people in line in front of me an one (1) poor man working the counter. I have never seen anything like this in my life. I sent my wife and kids to the hotel in a cab because I literally may be here for 3 more hours. I don't understand how this can possibly happen. A complete breakdown in management responsibilities at Avis corporate. UPDATE: I left and took a cab to my hotel. I did return the next morning early to the airport and there was no line and I got a beautiful nice car. read more

We rented a Telluride for a few days with no incident and then get a bill for repairs 2 weeks later. No description of this imaginary damage and all that's said over the phone is it was a tire issue. There's no picture or any evidence of this fictional damage and recommend you do business with another company. read more

I needed a car for a work trip so I booked through our online booking system. Budget had one of the best deals so I went with that. I went to the Charleston airport to pick up my car around 7 PM the night before I was leaving. It took me over an hour to get my car because there was a huge line. Every other rental agency has zero line and multiple people working at first there were two people, but then the one lady left and we were down to just one worker with probably 20 people in line. The one guy helping everyone was very nice, but it was annoying to have to wait an hour to get a car. I'll definitely consider that next time renting from Charleston airport. read more

Avis Car Rental - Car Rental Near Me - North Charleston, South Carolina

I made a reservation (and prepaid) for a convertible for 2 weeks, while we were down in Isle of Palms for a beach vacation. I arrived and the woman at the counter seemed annoyed that I bothered her (I'm being sarcastic) and told me they didn't have any convertibles.... What? She was no help, and not apologetic, and really didn't seem like she wanted to be there. We travel a lot and this is the second time in a month Avis/Budget hasn't had any car in the category I (prepaid for and) reserved. Avis/Budget --- you have lost my business. The End. read more

Stood in line for a reservation for 2 1/2 hours. I was told they couldn't use the credit card of the individual who reserved the car because he wasn't with me. I presented a VISA debit/card and a Master card VISA debit/card which all I had. I was told neither could be accepted because they weren't strictly credit cards. I advised them there was plenty of money available and they could put a hold on either card. The attendant was extremely rude. Exclaimed over and over that it wasn't her policy, she just worked there. Very unprofessional. Terrible customer service. Never again Avis/Budget, never again. read more

If I could give a zero stars I would. The absolute worst customer service I've ever experienced!! Two hour wait at the Charleston airport. Two people at the counter and the one ignored everyone in line saying he'd call them when he was ready and just watched the line grow longer and longer. Infuriating after a long day of travel. He couldn't care less about the customer. read more

Avis Car Rental - This man ignored the nearly 30 people in line. - Car Rental Near Me - North Charleston, South Carolina

Shouldn't have to wait in line over an hour to get a vehicle. For what I pay the service should be a lot better.

Terrible experience. waited 3 hours in line for a car, then got an email the next day charging us a $50 fee for no-show. Need I say more?

I rented a car in Pisa, Italy for 8 days. No Avis representative was around when I picked up the car in the lot. There was significant body damage on the vehicle. I took a photo of the worst damage but not every scrape and ding. When I retuned the car in Naples, I was told I was responsible for the damage and had to pay over 1,400 Euro. And, I should talk to the original rental agency in Pisa. Of course, they don't answer the phone. So, I am forced to pay for damage I did not cause. I learned the hard way to take pics of every mark on the vehicle before I leave the lot. And, I will not be renting from Avis ever again. read more

Avis Car Rental - This is the damage I did document. - Car Rental Near Me - North Charleston, South Carolina

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Is there a zero that i can offer this company? I am a travel agent so when it comes to locations I am extremly through!. I was offered a great price for a minivan, last minute they canceled. Famil6 vacation done read more

Worst rental company ever! I used Avis for the first time and last time due to a discount from Chase. Upon arriving the wait was over one hour, longer then my actual flight! Forget about quick check in online, you still have to give them all your info at the front desk. When I went down to pick up my rental the car was not there, instead they instructed me to take a different car and wrote the information down on paper. When returning the car the person receiving the car had no idea about the situation or record of the car switch. No verification email I ever picked up the car No verification email I ever returned the car. What's going on here? read more

Avis Car Rental - Slow service - Car Rental Near Me - North Charleston, South Carolina

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They check in line here on a Wednesday mid-day was horrendous. Understaffed and no electronic kiosks to check in means plan on waiting a LONG time to pick up your Avis rental. Airport staff advised it's been like this for months. With the rates they're charging (premium), this type of service is unacceptable. Never again. When all was said and done, it took 2 hours and 10 minutes to pick up a prepaid Kia. 2 hours of waiting for a Kia. Such a joke. I promise you when I say avoid this establishment at all costs. We missed our sons USMC graduation practice because of this.... Once you get to the garage, there was another waiting line and a whole bunch of irate people waiting for cars. Airport employees say Avis / Budget have been this way for months. read more

Avis Car Rental - The check in line for Avis... seriously? How about some more staff or some electronic kiosks? - Car Rental Near Me - North Charleston, South Carolina

Absolutely terrible. Rent with another company at the Charleston airport!! NOT THIS ONE! We waited in line for an hour in a half, with only 2 employees working, as I was traveling with my 1 year old, only for us to get to the front and have an employee say "oh... you're preferred, you go down to the garage with the red tent.".... This was incredibly frustrating being that there were no signs to indicate this, and the whole time we were there, neither employees made an announcement about preferred members. When I asked a supervisor, he said that information should've been in the email. To which we responded "our email said to proceed to the desk for a parking space". This was because our car had been "used" *queue the Seinfeld clip* and we had to have a car reassigned to us. Now.... Why this wasn't done and sent to us in an email BEFORE we arrived?! I'll never know. BUT you can guarantee, I'll never use AVIS in Charleston ever again. It would be quicker to walk. read more

what could improve? everything. staff looks like they hate their job. bad customer service. 0 stars. staff wants us to do their job for them, they are highly undertrained. read more

Ok, never utilize this company as they remain the biggest ripoff in this world or the next. We have numerous issues with Avis with the biggest one being that only one person is working the counter and there are 14 people waiting on line to get their rental vehicle. It's 12:30 at night and nobody is a happy camper here. Meanwhile, at their competition Alamo, Enterprise, Hertz, they have moved their customers without any issues, delays or complaints. With today's technology, they know how many people are renting vehicles so there is no need for this BS. Also, our flight changed and we had to change our reservation by a few days and they charged us an additional $150!!!!! Really. Wait, there's more, it took over 3 hours for us to get our car! We didn't leave the airport until 3am in the morning. The Avis rental car experience was actually longer than our flight! It was an insane experience, they were literally searching their lot for any drivable vehicle and eventually, we were given a dirty Hyundai. Please keep in mind that we paid for an upscale luxury car. I wish they would let me leave a negative number because that's what they deserve! #AvisStinks read more

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Traveler, turn back and do not continue down this road for all you will find is a pool of misery and frustration and maybe a car - eventually. Not all Avis locations are the same and this one is worth avoiding regardless of your customer status with Avis. Your status may mean nothing here. It meant nothing for me when I arrived and tried accessing the app to select my car to receive an error telling me to proceed to the customer counter for the preferred customers. I took the hike to the preferred counter to find a line 14 people deep. The board had my name, alone with over a dozen more, and no slots assigned. One lone employee steadily worked through each customer. On average it took three to four minutes for a person to get their contract with a few taking ten. By the time I reached the counter I had been standing for 40 minutes (as luckily not everyone was solo travelers) and was given a contract and was told that my car would be driven up. I joined a small crowd of people who were told the same. Some of those people were customers who used the desk inside and had been sent out. The cars were driven up in no rhyme or reason. The order that the contracts were issued did not correlate to the order that the cars were available. No one talked to us during the wait with employees simply putting on the hazard lights and walking away. We became adept at finding the corresponding numbers on the contract to the vehicle. After 45 minutes of waiting in that group I saw my car. Hooray! I walked over to it and looked around for the keys. No keys. I was about to turn on the lights when a man came over and asked me if I also had this car. Sure enough we both were checked out for the exact same car. His flight had just landed. We walked back to the counter where the lady did not recognize me nor her own handwriting on the contract and thought I came from inside. I explained I had not. She gave him the car, reset my contract, and ten minutes later gave me another car. The car I rented was fine. It drove well, was clean, and had all the features I needed. Dropping it back off was a bit odd because again I am used to a certain level of expectation from Avis. Usually someone walks around the car, takes miles, and gives it a glance over when I return it. Here a man in a car drove past me, slowing down just enough to call out the window to leave the keys in the car, and drove away. I will not be using this location again unless there are no other choices. read more

Bad Bad Bad experience at Charlotte Airport in South Carolina. They need to increase their inventory of cars read more

Avis Car Rental - Can you see the tent? We are almost there - Car Rental Near Me - North Charleston, South Carolina

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Avis car rental on A1A in Cocoa Beach has the most pleasant an professional staff I have encountered in any business. The energy and customer service is excellent. The vehicles are clean, run well, and their prices are the best I have found. Thank you all so much! I look forward to a long standing, great future with all my rental needs. read more

Absolutely horrible experience. They rented me a filthy car with a distinct odor. I returned the car shortly after renting. Was initially offered a refund, then was denied the refund. Go with Alamo. Much much better product and customer service read more

Unable to provide any customer service at the Summerville location. They could not extend my rental agreement, and therefore, I had to cancel. the agent told me to call 1800#. and he of course had his AirPods in his ear. read more

Prior reviews are very accurate. If this is truly a pattern over the past several years, Avis corporate is failing in is responsibility to provide consistent service. It took me 45 minutes to go through the line to a single agent. She was pleasant enough, but didn't even apologize. There is no Avis Preferred option. Simply not consistent. The line got much longer after I left. I thought past experiences were an exception until I looked at the reviews. For the first time in 20 years, I'm going to choose another company when I rent in Charleston. read more

This location is the worst of the worst. Think of the slowest place you have ever done business and they will fall below that in speed. If I wasn't forced to use them, I would avoid them at all cost. read more

I am required to use Avis for work, and Charleston it is the absolute worst. Every time I come into Charleston I wait in line for an hour. There's only one customer service rep at the counter and the express checkout never works for me, I assume because it's a company card. read more

Coming back for an update. Our second car has a headlight out. It also smells like smoke, but it was the second car we tried when we returned the first one, so we just took it. I will never rent from this place again. read more

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If they send you to the red tent to wait on your vehicle, pack a lunch you will be there for a while. I've been here over 30 minutes and they said they are calling to check on the status of the vehicle. read more

Our flight was delayed THREE HOURS bringing us to the Charleston airport at 3AM... And they had someone stay late to help us with our car!!! We would've been stranded in the airport otherwise. Thank you for going above and beyond! read more

Lots of negative reviews here but this felt like an average car rental experience to me! We had a fine time and got our car!

Worst airport pick up experience of my life. Took over 2 hours to get my car, and they didn't have cars ready. No real apology or explanation for the wait, it was absolutely terrible. Never again. read more

Did not have enough larger sized vehicle we prepaid for and was given a smaller vehicle. Was told since we prepaid they cannot refund us any money and there was nothing they could do. Additionally, location did have larger vehicles available but did not want to give them to us who prepaid but rather to those who still hadn't paid to maximize their profit. This place is awful and will try to steal your money. Do yourself a favor and avoid AVIS and their slimy sales tactics. read more

Our flight from Dallas was shorter that picking up our rental car from Avis. My husband is a long time Avis preferred member. We just go to the board, find our space number, get the car and go. First the App wouldn't work. We had to go to the agent in the garage. When we got there a line of 12 people were in front of us. There were many names on the preferred board but no space numbers. The gentleman in the booth was alone doing north Avis and budget fastbreak. After each customer he had to leave the desk and go out and talk to someone. It was hard for him as he had a prosthetic leg. I felt sorry for him. We were in line nearly an hour. When we finally finished and got our contract, we then had to wait for the car. They came in no order and the employees just parked them and left them with flashers on. Our group of people waiting started helping each other match plate numbers with cars. This took another hour to get the car. We finally got our car at 4:30pm. Over two hours from the time we got our baggage. Don't rent from Avis at Charleston airport. read more

Waited in line for almost two hours at Charleston International to pick up our rental. One guy at the desk with at least 50 people in line. We'll never rent from Avis again. read more

Do not rent here. The wait is insane and it averages about 20 minutes per customer. Unacceptable and horrible customer service. The other car rental service were just as busy and serviced their customers very quickly. read more

Ugh! I rented from Avis because I used them recently and had a great experience; unfortunately, that did not carry over to the Charleston Airport experience in late Feb 2024! My wife and I flew into Charleston and by luck, found the Avis/Budget counter rather quickly. There were 4 people ahead of us, and as luck had it, 2 for Budget and 2 for Avis (they shared the same counter with the same staff!). We waited about 45 minutes to get to the counter, and by that time there were 20+ customers behind us! Im sure they waited hours to get a car! A supervisor was looking at information at a computer, but around 5pm gathered her purse and left!! That left 2 reps to handle all of the customers! What the heck? The car was across the street in the garage and no one was there to walk around the car or answer questions about the car. Definitely lacking "service" at this location. The car had just been washed, but I drove to the exit, cleared the car thru security and drove away. As for the car, it was fine. It was suppose to be a Camry, but ended up being a small Hyundai Venue. Even if I wanted to change it, it wasn't worth waiting in the line again. Two workers for the counter and to handle all the customers, that was crazy! Dropping the car off a week later, I was told by the attendant "when we take it in, we'll send a receipt." There was no way we were going to walk away without them acknowledging the return of the car. The attendant was annoyed I asked him to check-in the car, but I could tell that delays only led to problems, which I didn't want to resolve when back at home. This was such a bad customer service experience, that I might just end up paying a higher dollar rate and go elsewhere to avoid a repeat hassle as I did with Avis. read more

Horrible set up! Worst Avis I've ever been to. You see your name on the board but still have to wait forever for them to get your car. For sure check in inside before you walk the mile to get car because they're won't be keys waiting. read more

wish. I had read this before I rented. my experience was horrible. they didn't have the car I rented so the wanted to charge me more for lesser car. Learned my lesson NO more Avis and I've rented from them for 60 years but lately they are terrible. read more

Why does it take over two hours for me to get a rental car? They took my money on time but now I'm in limbo waiting for a car. Horrible experience read more

This location is terrible even for Preferred Plus member -- they tried to assign me a car with a cracked bumper (see photos -- it was literally cracked in half). I declined the car, only to be given another one with a tire pressure warning. I had to go back to the booth a third time to get a different car. read more

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I wish I could give this place a zero star review. This has to be the worst rental car experience that I have ever had. I've been traveling since probably age 8, and never have I ever spent as much time waiting to get a car. There has to be at least 20 other people waiting to get cars, and there is only one employee working at a snail speed at that. Seriously, drink an energy drink and get some speed if they're going to put you on shift alone. Avis, shame on you for putting a snail behind the desk by himself. Poor guy and poor consumers. read more

I haven't even picked up my car yet and I'm already annoyed. I'm a traveling nurse so I travel frequently and all hours of the day and night. NEVER I have heard of an airport rental car location not being open 24 hrs. My flight gets in at 11:45pm and they close at midnight which means I'll have get a car service to my hotel and then a car service back to their location the next morning to get the rental. The shenanigans of it all. I'll update once I actually get the car but based on all these 1 star reviews, I'm sure it won't change. SMH...management definitely needs to read these reviews and make changes immediately! read more