I've been with Unitus for several years now. Mostly things are wonderful. There are two complaints…read more 1. Difficulty with Bill Pay when a check they sent to a vendor was intercepted by someone else. The experience in trying to get the necessary info, and finally get my money back wasn't the best but it did got done so that's good. 2. eStatements never show up until 2 or more days after the first of the month. It's now Thursday, December 4 and I still don't have my November eStatements. I'd say this is my biggest pet peeve with Unitus. I also use First Tech Federal CU and I get my eStatements from them on the first, unless that's a Sunday.

I have been a member of Unitus Community Credit Union for 35 years when they were Oregon Telco…read moreCredit Union. I have always been pleased with the service and rates. I had the opportunity to work with Todd Twardowski, Mortgage Relationship Officer with Unitus Community Credit Union to secure a VA Morgage Loan to purchase a new home. Todd was always there for us, answering all our questions and concerns. He has an outstanding positive attitude and is very responsive. I would highly recommend Todd for your next Mortgage Loan experience. Tony and Cindy H Silverton, Oregon

The people who work at this location are super friendly and helpful. Also there is a bowl of free…read morelollipops for customers.

Best banking experience in a while! I walked in and the staff was friendly and welcoming. We…read morechatted about them being new to the neighborhood and how excited they were to be here. I felt more like I was at a credit union than a large chain bank

Wells Fargo Bank review, I applied for a personal loan and was approved,I provided all documents…read morerequested by Financial rep,all documents were legible and after the 4th time the rep advised documents were not legible so I fedex copies and yet again playing phone tag ,the rep advised documents were not legible,after going through hoops that were unnecessary, I told rep I didn't go through this on my house loan,I decided to not go with Wells fargo,I got the feeling the rep was harrowing me and lacked professional ethics,how many times do I need to fedex documents. Total unprofessional behavior. I don't see how this bank makes money with la c k of professional ethics.there are many local banks that are professional and willing to give loans to qualified individuals. FEELING HARRASED BY BANKING INSTITUTIONS IS TOTALLY UNPROFESSIONAL PERIOD.

In the late 1990s Wells Fargo Bank was my bank. I was asked a few simple questions that I didn't…read morehave an answer for... I was being racially profiled. I was asked "What do you spend the money on?" when I asked for a roll or quarters... and "Would you like to open a savings account with a personal banker?" I had to tell the bank teller... that I already had a savings account at a credit union... and I wasn't supposed to take so long inside the bank. I told the manager that I was asked the same questions and each time... I answered with a friendly "No,... thank you." It wasn't until I went to the other bank teller that I started getting better customer service. I was told that I wasn't welcome inside this Wells Fargo when a random stray dog (it was a German Shepherd) followed another customer into this branch in 2000. I told the bank teller that I didn't own a dog. The dog was thrown away downtown at the waterfront because it was no longer a puppy. I told the bank teller that I was going to move my account. I did eventually get an apology from a different bank teller at a different location of Wells Fargo Bank (the other location is also in Portland... but in Southeast Portland).

Date of visit: May 11, 2026…read more I've happened by a couple of these in the past but never took advantage of any of them before, despite having a crazy expensive annual fee Capital One card! We had a few minutes to kill before our food tour and popped in for a Chocolate Covered Cherry Mocha, which was fantastic! Charlene the barista was super friendly (though it was odd that she didn't know the bathroom code and directed us to another member of staff) and if I was a local, I could definitely see coming in here regularly for 50% off my items and maybe getting a little bit of work done in the cafe as well. The space is bright and airy, which was nice, too.

Excellent place! I love that Capital One had partnered with a small roaster that's sustainable in…read moretheir production of coffee. Verve Coffee is delicious and worth the time to try! The baristas are knowledgeable and helpful. The mocha I had was filled with chocolate exquisiteness AND they put whip cream on top! A rare treat these days! The place was spacious and welcoming. We had no issues finding a location to sit and chill a bit while we shared a good conversation with friends we hadn't seen in awhile. Oh yeah it's also a bank! Capital One has an excellent savings account for kids and those whose money burns a hole in their pocket? Why you ask? It's because when you ask for a withdrawal they make you wait 2 to 3 days before the money is released. Truly makes you think if you really need the money or can wait. It was helpful in my younger days!

This branch is literally the best! I've come in many times with my toddler and every employee is…read morevery kind and playful with her. Every time I come back they are nothing but helpful and kind. I won't leave Rivermark as a bank because coming to this branch makes me feel like I'm part of a welcoming community of folks here to help.

In my 60 years, Rivermark has been the best CCU in my life! Today Chad and Lauren @ the Lombard…read morebranch had my problem sorted out in 10 min!...this has been happening every time I come in. I'm so historically used to Banks being a pain. Bravo!

I have ALWAYS received excellent customer service at Trailhead SE Divison branch. I was hesitant to…read morecome into this branch based on the location but I am so happy I did! Stephanie is nice, knowledgeable and extremely helpful. She is a wonderful human being, very kind to answer all my questions and made banking a nice and pleasant experience for me. Stephanie, I deeply appreciate your professional help. Trust me, you are an asset to the Trailhead Credit Union. I also appreciate that Trailhead Credit Union give so much back to the community.

While my experience is a good experience at the Mississippi-and Old Town locations…read more the large teller at the division location makes it difficult to just deposit a check from my job 2 blocks away. I'm aware they accept certain identifications upon the tellers discretion and this particular teller will not accept a federal id. I do my banking at the other locations because this large teller will not accept my federal id. It's the most inconvenient service the bank has offered.

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

As an escrow officer, I work with a lot of lenders - and Kevin Moon at Unitus is one of the best…read more Always on top oof timelines, clear with communication and truly invested in helping his clients make informed decisions on their home loan. If you're looking for a loan officer who's proactive, knowledgeable and truly cares about the client experience Kevin is the one to call.

I am writing to share my positive experience with Josh Lynch, he works at OnPoint Credit Union on…read moreNE Weidler. He recently assisted my daughter and me with a personal loan, and his service was exceptional. Even though it was near closing time, Josh went above and beyond by calling us twice to remind us to sign the necessary documents online. Thanks to his proactive communication and diligence, the loan was ready the very next day. Josh is a fantastic representative of OnPoint Credit Union, and we truly appreciated his help.

OnPoint made my dying cat suffer because they wouldn't give me a $500 loan to pay the vet to send…read morehim over the Rainbow Bridge so I had to wait until 4/1 when I got my Social Security to end his suffering. You are all about member services but it is obvious it is only the members with MONEY. I am a low-income senior and you have been NO HELP TO ME. I wrote a letter to your CEO Rob Stuart asking why you couldn't lend me $500 for my dying cat, even though I had 100% on-time bill payments and guess what? He didn't bother to answer! That's how little your shitty credit union cares about its members. Though if I was one of the Pearl Dwellers, I'm sure the loan would have been approved pronto. So I wrote a letter to the chair of your board of directors with a copy of the unanswered letter to Mr. Stuart and a photo of my dying cat and asked how you could look him in the eyes and tell him you couldn't afford $500 to ease his suffering. I got a FORM LETTER saying you understand I filed a complaint and you will look into it within 30 days. I guess you spent all the money from folks like me on naming OnPoint Plaza. SHAME and I will make sure EVERYONE IN PORTLAND knows that OnPoint will not help its members in their times of great need unless you have money. SHAME SHAME SHAME GO WITH RIVERMARK. THEY ACTUALLY RETURNED MY PHONE CALL PERSONALLY.

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.

This branch has gone out of its way several times to help me when I needed extra attention and…read moreassistance. I can't say enough about how well they take of customers and clients. 5 Star service! Thankv you

The banker, Robert, lacked professionalism. He went out of his way to make the encounter a…read morespectacle after requesting his professionalism. I suggest an alternative place.