The staff and doctors here really care. I was impressed with how much it seems like a human ER. I…read morecame in with a sick pet which needed to be hospitalized. It was very stressful thinking about leaving her there over night until they asked me an unexpected question. "Are you going to be staying with her or going home?". They have these great little rooms with futon beds where you can your pet can sleep through the night. Is it pricey? Yes, but they're taking care of your pets when nobody else will. They also followed up after with no new exam fees. Even prescribed some new medications and threw in some beneficial food for no extra cost.

I am SO grateful to VEG ER for Pets - they were such a great team helping me solve my dog's issue :…read morea foreign body stuck in her intestine. They were incredibly caring, kind, patient and understanding. They gave clear treatment options and were supportive of my choices. I am so relieved to know that such a great ER for pets exists, and am confident they can handle any array of issues that comes through their door. They operate with impressive efficiency, communication and care. We are lucky to have them in our community!

I'm so grateful this veterinary hospital took such great care of my boy cat. He suffered two…read moreurinary blockages back to back and needed up needing PU surgery. The team loved on him and was great about updating me on any changes and his condition throughout the duration of his almost week long stay. I'm so grateful to have my boy back home alive and well thanks to this amazing team. They even sent him home with a bag and some cans of the new food he has to eat with his condition.

I've been here several times with my dogs & cat and have always had such a great experience! Every…read morestaff member is kind, helpful and work avidly! Dr Green is the best, very comforting to talk to, explains everything thoroughly and tells you exactly what after care or suggestions for at home. Ive even had the staff call the next day to check up on my pet!

Writing this review following our initial emergency, prior to our follow-up visit!…read more Our dog experienced a seizure (her first ever) at home, a few weeks ago. We had just moved to this area a few days prior, so we called the closest emergency vet we could find. The staff on the phone were able to calmly handle the situation (and calm us down), tell us exactly what to do, and we were waiting for us the second we arrived at the hospital. Once at the hospital, they took our fur baby back, and stabilized her and her vitals. Dr. Shuttleworth came out to tell us she was stable, no more seizures, and presented us with all of our options moving forward. He was calm and reassuring. The staff was ALL friendly, and knowledgeable, and most importantly, not pushy (allowed us time to figure out what the right path was for our family). They were up front about ALL options, pricing, and suggestions. I really appreciated the staff being supportive, and giving us direction. I felt they were concerned, receptive to all of our questions and fears, and really made our situation better (less scary for us). Also to note- I was not available the day after (while our fur baby was at the hospital having procedures done) and I was able to call once off work to get the full report of all the testing, firsthand from the neurologist (Dr. Warren). I appreciated him taking the time to explain tests & labs to both my partner and me (was not annoyed at all that he had to repeat all the information twice during the day) Moving forward, we will have follow- up appointments with Dr. Warren, at the same location. I appreciate that they have several specialists here, if you need one after your initial ER visit. Yes, it is expensive, just as any animal hospital is. I don't think their prices are much different from other emergency vets we've been to (for previous, non-related issues). Loved this ER vet and would recommend to others in the area. Competent, compassionate, and caring.

After our emergency vet decreased their hours to 3 nights per week, I had to find alternative care…read moreto address a seizure suffered by my beloved 5-year old, 4 lb. Chihuahua. I was referred to TVRH. I'm thrilled with the care by TVRH. From the initial call with Mackenzie at the front desk, the vet techs like Becca, veterinarian Dr. Lyle, and neurologist Dr. Warren, everyone was caring and helpful! Dr. Lyle provided prompt attention to triage my dog. She offered several options for care including a neurology visit, which was selected. Dr. Warren asked many questions to gain a clear picture of what happened prior to neurology imaging. While I hope we don't need to go back, I'm grateful to know TVRH is there if needed.

The staff were soo understanding and knowledgeable. During my dog's and my stay there i saw alot…read moreof animals receive care, birds, guinea pig, even a pet ambulance come in. Even as busy as it was, attention to my dog did not go unchecked. In the worst time a pet owner experiences, I am soo thankful that they were there! Great job everyone!

PLEASE PLEASE if at all possible I would NOT recommend taking injured wildlife here unless they…read moreneed euthanasia! I retrieved a juvenile Eastern Painted turtle out of the highway yesterday evening. Somehow the little guy managed to survive without injury to shell or limbs, but had a bit of blood on his face and a swollen left eye. I was able to gently dab most of the blood off but he pulled away after a minute or so and obviously I didn't want to cause him anymore pain He was moving his limbs, tail and head but I was concerned about pain level. No rehabbers would take him and suggested this.....place. I was hesitant bc I know they aren't wildlife rehabbers, but I just hoped beyond hope they weren't going to do what I thought they were going to do and simply euthanize him as not to be burdened with treating an injured turtle for a couple of days. Unfortunately my intuition was right. They did everything I was afraid they would. I had him wrapped in a towel, heat on in the car for the 30 minute drive, carefully took him in and the girl at the desk immediately says " you can take your towel".... Soooo no bc if you put him in this slippery plastic container without the towel he's going to slide forward and hit his injured face ‍ I told her they could keep the towel. She grabs the container with the turtle in it, goes in the back for no more than 60 seconds and brings back my container and towel. Huh? He needs to stay warm- did you put him under a light? Is he protected? My heart sank. I felt a wee better when she said something about a rehabber in 24 hours and I thought I could have kept him for the 24 hours so I'm sure they, being animal "professionals" would have no issues. Well, they either didn't want to deal with him for a moment more or the rehabber fell through and OBVIOUSLY they aren't going to actually try to treat a little wild turtle for nothing I called the next morning and was told his injuries required euthanasia. I'm calling BS on this "regrettable news. I've had aquatic turtles for 15 years and have volunteered in wildlife rehab AND worked in a vets office. These were superficial wounds that could have been easily cared for until the little baby was better and re released. I'm angry as all fire at them but more so at myself for not trusting my gut and avoiding these awful people. I have a sneaking suspicion that if I had offered to pay for his care it would have been a different story. I wasn't asked to so assumed I wasn't supposed to. I had indicated I wanted to make some kind of donation but was shooed out of the office quickly without a mention. It's a shame these people seemingly- upon the remarks of others on social media who have had the same concerns- take in wildlife only to determine they are unworthy of the least bit of care, AND shame on the rehabbers - especially turtle rehabbers NC STATE who are too bothered to take in a simple little painted turtle and were so quick to recommend turning the poor baby over to the Death Star that is this so called animal hospital

Unless your pet has a severe emergency, don't go there. My dog was sick and hadn't eaten in 4 days…read moreSeveral days earlier, we saw our local vet who gave my dog a shot for nausea. By Saturday, he still wasn't eating and our vet is closed on the weekend I do understand that this hospital operates on a triage system so I was prepared to wait. After sitting in an exam room for 2 hours, I told them I was leaving. They said that there had already been several emergencies ahead of me that they were working on. I had called them before driving over because it was 20 miles from my house and a lot of traffic to get there.

We had to unexpectedly put our cat to sleep at this hospital. All the staff, but especially Amanda…read morewas amazing, and went above and beyond for us. She walked us through every single part of the process, answered every question we had, gave us the time and space to grieve, and treated us and our cat with the upmost respect and dignity. She had genuine compassion. She made a horrible day a little more bearable. Thank you to Amanda and all the staff here - we are grateful.

It's difficult to review a place that you only use in an emergency, because for all of the bad…read moreelements, you're glad they exist. They saved my dog's life, for which I am grateful. They were not transparent about things like wait times, and you do have to hand off your dog. Had they told us that it would be 10 hours, we would have gone home instead of circling Greensboro, waiting for a call. It would have been nice to get some sleep. But I was told that it would be "a couple of hours". The ability to get updates and information during such haunting times is so important -- and this is where I think they failed. It's an emergency hospital, so they're expensive. I paid $1000 for what my vet would have done for $300, but they saved him because they were open and my vet was not. Take that for what it is.

Nothing but money hungry. Taking your pet to the emergency clinic should not be as traumatic as…read morethis place makes it. My pet had an emergency and I went to this clinic as they were recommended by my regular vet. When I arrived I was told my pet was critical and I needed $1000 to have test run to see what was wrong. I let them know my budget was a little over $1000. I was told the test ran said my pet should be euthanized. I was devastated. Then I was told the bill was well over $1500 not including aftercare for my pet. I was shocked. The explanation of the high bill, I was just told the doctor needed to do additional test, but no one asked me or gave me the price of these test. I simply didn't have the money I signed a paper that said $1000. Then I was told I needed to apply for financing to cover the balance. How could this be. I just brought my pet in, who now needs to be euthanized and I need to stop and apply for financing. I applied for one option and was denied. After this the receptionist lets me know they can go ahead and discount the bill and euthanize my pet, but I can't be with him and need to take the body home. The whole experience was horrible.

took my mini poodle there on Friday. Terrible vet. diagnosed her with "infection of unknown origin"…read moreprescribed amoxicillin and sent us home. she did not improve at all, temp, lethargic, no appetite, and seem to be in pain. had to take her to another emergency vet on Sunday and was tentatively diagnosed with pancreatitis which need entirely different treatment! my baby suffered three extra days because they did not test for pancreatitis despite exhibiting all symptoms except throwing up! I'll NEVER recommend them or go there again. thank God a tech vet friend and my granddaughter recognized the signs and began treatment and got her to another ER today. she's headed to regular vet tomorrow for confirmation but her temp is already declining with instructions of treatment from 2nd ER

I brought my dog in after hours cause something was wrong with her. She had just been to the vet 2…read moreweeks prior and was fine. Whatever happened with her happened all of a sudden. They helped with her the best they could with her sudden issues. Unfortunately she passed away later that morning but they were great in their help and assured me I was doing everything I could to try to help her.

On 4/14/2026 we took our sick cat (Milo) to the Small Animal Emergency Services in Vass. Milo had…read morebeen vomiting and acting lethargic for several days. An x-ray showed he had a intestinal blockage. It came down to either putting him to sleep or paying for surgery. We opted for surgery, and today I am happy to announce he is doing great. He apparently ate a shoe string that he could not digest. Thanks to CareCredit, I am able to make payments. The loan will be interest free if I get it paid off within 6 months. My experience at this clinic was very positive. The staff was very helpful and polite. The doctor was excellent and diagnosed Milo's issue very quickly. For emergencies or if your normal veterinarian cannot get the job done, go to this clinic in Vass. They have more advanced imaging and can perform various surgeries, as needed. Just be patient, they can get very busy, but the wait is worth it.

Wouldn't recommend!!! The office staff is kind but Dr Laura Whitehead has zero bed side manner is…read morerude and cuts people off while trying to explain what has been going on. Took my Pug yesterday tried to show photos and explain and she wouldn't even look at my phone and just cut me off and got no answers really and no recommendations from her on where to take him. It felt like he was just another number and she was trying to see as many patients as she could. I waited longer to get my dog back from the back room than she even spend examining him. She straight up lied on the discharge papers saying owner declined diagnostics and referral when she offered no such diagnostics or referrals. If I had to put my dog down I can't imagine that women being who I would have delt with, she made me feel terrible and hopeless after paying $100 for no answers and she was rude. I will never return.

I have been to this center twice. The first time, I was an overly paranoid dog-mom to a newly…read moreneutered pup that seemed overly lethargic. It turned out to be nothing. Still, at 2 in the morning, a really awesome doctor talked me through why I shouldn't worry, got to know my guy, and since there was nothing wrong with him, I didn't get charged anything. The fact that I was not nickel-and-dimed for a problem that didn't exist earned this place my trust. Last night, one of the worst things happened. My dog of 15 years went from being her sparkle-eyed, tippy-tappy, singing and dancing self in the span of 24 hours and by midnight, she was puking blood and couldn't get her tongue back in her mouth. I came straight over. There's always this shame with vets. I've had experiences where I can see the looks, the grumbles, the judgements. When you're poor, you let appointments slide, you want to do better for your animals, but you can't always. My husband and I have been battling foreclosure for the last year or so, and we let some things that didn't seem pressing slide. The woman at the front desk didn't shame me when I said I wasn't up to date on Molly's vaccines or bloodwork. She didn't shame me when I talked about her bad teeth. She saw the scared human in me and offered grace. I didn't get her name or the nurse tech's name, but the doctor introduced herself as Angel. Different pronunciation, I'm probably spelling it wrong actually. But it fits. She was exactly what I imagine an angel to be. She was direct. She told me my options. She explained that my dog was essentially a 90 year old in dog years. I couldn't afford the treatment to even try to get my girl back. End stage kidney disease. My husband wasn't with me, so I had to face this decision alone. Angel sat with me, held my hands, offered what comfort she could, asked about how I was feeling. I've been through a euthanasia before with another dog. I was not allowed to hold my other dog. I was panicked and I knew my distress was scaring her, but I couldn't hold it in. I watched as her pupils dilated and her heart stopped and her body went limp. I read once that your sense of hearing is the last thing you lose in death, and for years I have carried the guilt of knowing that as her soul slipped away, the last thing she heard was her mama crying "no, oh my god, please no." But Wake Veterinary Medical Center gave me the chance and the ability to be strong for my baby. I was settled in a quiet room with my baby in my arms. I held her as she went. I held her after she was gone, until her body cooled, whispering how much I loved her. They didn't take away the pain of grief for me, but they eased the trauma of it. Molly's final moments were calm. She was held and safe and warm. That's more than my others got. I know I told the nurse tech that I knew it wasn't her job to manage *my* emotions, but she stayed and listened anyway. She held my baby like it was her baby. That's not common, from what I've seen. Something awful was not compounded on by judgmental stares and rolled eyes. I didn't get the chance to stop and thank them. I was numb by the time I left, just focused on not crashing my car on the way home. But I really, really wanted the people of this place to know how much everything they did meant to me. All three of the women I interacted with, thank you. You gave me something in my worst moments so I was able to be strong for my brave girl. Words aren't enough here. Just, thank you.

Yikes. Our little…read moreKitty suddenly showed signs of weakness. Eyes were rolling back in head. Made wimpering noises. He was semi-responsive... but looking rough. Thinking something was wrong we brought him here. The vet recommended we do a $7k MRI, when we suggested other things like pumping the stomach or some other course of action- they said it wasn't advised. After we DEMANDED to get our kitty back, they undid the signing of our papers to euthanize the little kitty and they gave us a little lecture about how the cat had been given an IV of tap water by us and it was bad because my mom had put water in his bag or something (happened before I got there, but what competent office just leaves a cat unattended in a way my mom could do something like that) and apparently that means it might have "parasites"- then gave us an antibiotic. They told us how to administer the antibiotic, and we asked if they'd given him some or could show us, they basically parried our soft request and insinuated we could do it ourselves. They then said it was "against their medical opinion" to take him home and made us wait to get him back for about 15 minutes with us terrified he was seizing or freaking out cold in a white medical room alone. They delivered him back- and he just looked very weak and tired- but he was breathing fine. Since I got there a little after they brought him there, I was surprised that they would suggest "putting our cat to sleep"... instead of just suggesting he get some sleep. We brought him home, gave him kitty milk, and little by little, he showed more signs of alertness. At first he was opening his eyes. Then his breathing regulated. Soon, he was sitting up when we gave him kitty milk. About four hours after we brought him home, he was able to stand on his own. Next, he was walking to his own litterbox. After a little catnap, by 8pm he's walking around, purring, and jumping up onto the couch (as well as doing a little bit of bread kneading). I would probably go with someone a little less quick to assume things are fatal immediately so you don't lose a member of your family because of their "medical opinion". Ps right now he's licking his fur grooming himself as if it was a regular weekend. This happened earlier today.