It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides…read morebehind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including: 1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard, 2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check, 3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money. The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced. I wouldn't bring my worst enemy here

My name is Ruth Whitehurst I've lived at the Charlotte for six months. Staff and my friends have…read morebeen very helpful and friendly and supportive. I couldn't ask for a better place than this one.

Just had the opportunity to tour Preston House Memory Care and I must say I was impressed. The…read morefacility was thoughtfully designed for those seniors with developing memory issues. Security was great but not intrusive and the facility is very clean and was built in a manner that encourages the residents to gather together and socialize with one another. The staff also exceeded my expectations in a big way. Everyone was very welcoming and friendly and it was obvious that they enjoyed their careers and interactions with the residents. I would have zero hesitation in placing a family member in this facility. Highly recommend.

Candice Meyers at Preston House is absolutely amazing! She's very knowledgeable, kind &…read morecompassionate! Candice and Preston House are at the top of my list! Thank you so much Candice!!!

The Ivey hotel is the absolute most chic hotel in CLT! It is boutique style and so modern. The room…read moreI stayed in was spacious and cozy. Their restaurant is sexy and has fireplaces you can sit by. The food and drinks are outstanding. 10/10!

The Ivey is a wonderful gift to the Charlotte community. I have been a speaker at their Brain…read moreHealth Workshops for the past year and I am thrilled to be a part of what they are offering the "worried well" in Charlote. Everything at The Ivey is done with love and care and this program is no exception. Cheryl Hoover Pharmacy In Your Kitchen

The only reason I give this place a 1 Star rating is because I have to or there would be no stars…read more I am not sure where I should start..... my father chose this place and was happy to live here.. things where okay for about the first year. After that first year sunrise went down hill!!! Way down hill... my father went to the hospital and family was never called!!!! The first call I got was from the hospital it self. A doctor calling me about what had happen. I had to tell the doctor I would call her back. I the proceeded to call sunrise to A) find out what happen to my father and B) why my family was never called. Of course there was no good reasons. They just did not do there job. This place is more then happy to take your money BUT once they go to the hospital the will continue to charge you for daily stuff even if they are not doing it.. I have pictures of my fathers room and how it sat dirty for two weeks. They decided to clean it up the day he was coming home.. how do I know??? Well my husband and I would stop by daily to check on his mail and keep a eye on his room. Picture 1 is of his closet ( I thought he was getting the care he needed but I guess not) pictures 2,3,4 are of his kitchen are were food was left on the floor and countertop for two weeks!!! The pictures speak for them selfs.Another thing you see is the major turn over in staff. I mean one day you think you know everyone and the next day all new staff. Another thing I noticed is my father was dirty when I picked him up as his clothes were too. I had spoke to the staff about getting the next level of care for him (which of course cost more money). O never saw the improvement on this either. Also the care director is EXTREMELY RUDE and when talking to her (she would not give me her name) she would never let me finish my sentence.If you care for your loved one's you will not put them here as they really do not care about the family member, they just care about getting a pay check!!! I would take my business else where if you are Reading this!!! BEWEAR!!!! Just read the other post!!!

Not sure if an angry past employee wrote many of the reviews on here but this place is wonderful. I…read moreput my mother in the memory care unit several months ago and she has improved! After a stroke, she could barely walk or talk and with the loving care from the staff and nurse she is back to the person our family remembers. The seniors go out to lunch twice a week and there is always music and laughter in the building. My aunt is in a Sunrise in Maryland and she is doing fantastic as well. Sunrise knows how to run these homes so definitely decided on your own.

After having a total Knee Replacement on 27 May 2025, I was released to Asbury Rehabilitation. The…read morewhole staff was very professional and worked hard to get me mobile again. Their Physical and Occupational Therapy were wonderful. I had each therapy 5 days a week. They push you, but not so hard as to cause you to hurt yourself. The location is a long way from home, but it was the best. Going home today and will start out patient therapy Friday. Since I live alone - in patient rehab was definitely the only way to go! The best thing I can say is, you aren't dumped in a room and forgotten. The aids went out of their way to make me comfortable. My recirculating ice machine came with me and the aids would set it up for me. All medications were dispensed in a timely and professional manner. If anything else has to be replaced, I would not hesitate to come back. I forgot to mention their therapy dogs.

My mother moved to Aldersgate 9 years ago. She wanted to live in an assisted facility vs with one…read moreof her children because she wanted her independence for as long as possible. Each person and family is different and has different needs to be considered. She has moved through the entire community from Independent Living using Aldersgate At Home to help manage medications and have daily eyes upon her to Assisted Living to Asbury Rehab (as needed) to the Dementia Community to now the Asbury Long-term/Nursing Care area. Aldersgate has truly been a gift from God. My stress has continued to reduce as she has moved through the community. It has been so comforting having EVERYTHING she needs in one facility vs having to move organizations at different stages of care. The staff (saints sent from Heaven above) are professional, warm, kind, funny, honest and have cared for my mom like she was their own. At each level, the staff got to know her by name. It helps to enter Aldersgate early so the staff gets to know you, can see changes in you and assist you through the stages as needed. They truly care, are professionals and can guide you and your family through the stages as changes need to be made. It also helps when they are making the call to help a loved one get additional care vs you making that call. Your loved one is more receptive to the change when they realize the professionals are making the decision not their family. They still might not like it because they may be leaving new friends as they move to another area of campus but the family doesn't become "the bad guy". The staff is amazing at navigating with family dynamics. The staff moves around campus so as your loved one moves they do see some familiar faces as they make transitions and the staff has knowledge to pass on to new staff on how to best handle someone when needed. The facility is very clean and well maintained. I personally think the food is very good and frequently pick up lunch/dinner for myself in the cafe after visiting with mom. I have also eaten in the main dinning area with mom in the past and it was good. On occasion, like any place I might have chosen something I didn't care for but that's normal...overall very good. FYI..there is a black female chef in the cafe that makes the best omelettes for breakfast....yummy. Also, dont try the cappuccino crunch ice cream because it's addicting! At times when visiting from out of town, I have rented one of the rooms so I could stay at the facility but have my own space. While not fancy, it was clean and maintained. The facility gets pretty quiet early yet you can get a good walk up and down the halls at night or around the gorgeous campus during the day...don't miss the azalea garden. Aldersgate is "Top Shelf" in my book. If you or a family member needs care, I cant think of a better place to be.

Family owned, newly renovated assisted living home. First truly 5* residential assisted living…read moreoption that I've seen in Charlotte (only seen other properties of this caliber in luxury residential areas in AZ and FL). All 5 or 6 rooms have private bathrooms, gorgeous decoration, cozy feel. They just finished renovating whole home, I must have been one of their first tours. Given equivalent pricing to large institutional homes, would be surprised if they are not full within a couple months.

From the owner: We are a premier assisted living home nestled in a quiet Charlotte, North Carolina neighborhood…read moreoffering all the benefits of assisted living in a residential environment. We recognize that some seniors want to remain in their homes as they age but are precluded from doing so due to changing needs. In designing The Sanctuary, we sought to combine all of the luxuries of home with the highest standard of excellence in care. Our commitment is to provide families with peace of mind - knowing that your loved one is comfortable, engaged, safe, and respected. Our competent staff, comprised of Certified Nursing Assistants, Med Techs, an Activity Director and Chef take care of everything - nutritious meals, medication management, daily housekeeping, hygiene assistance, and recreation. The home is staffed at all times and strictly adheres to a 3:1 resident to caregiver ratio. Unlike larger assisted living facilities, that means a maximum of six residents have immediate access to two caregivers.

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

This place was recently taken over by Saber Health. It is severely understaffed in all areas:…read morehousekeeping, food services and management. My father was there for only 2 weeks and fell 3 times, resulting in a fractured rib. His room was not cleaned within those 2 weeks and he was not seen by a physician (as required) until his second hospital visit. A paramedic called me to voice their concern about his level of care, when his sugar levels were 380. I called the complaint number to finally get management to act. Definitely find a better facility- there's a reason why there are empty rooms and no wait list.

Ranson Ridge Assisted Living has now been open 4 years...and still looks as beautiful and clean as…read morethe day it opened. Families rave about the care their loved one receives from the loving staff. The in-house medical services are excellent. It's a very socially active community which the residents thrive on. The rooms are spacious and bathrooms are tiled with zero-threshold shower stalls...nicer than my own at home! This is a private pay community (no Medicaid). I work at Ranson Ridge and many of the other staff members have been there with me since we opened. We are proud to be a part of such a wonderful place!

We loved this place!!Everyone was so friendly and very welcoming to me,my mom and my Uncle!!Such a…read morebeautiful facility!!We can't wait to go back!!

My mother has been a resident in assisted living for almost 3 yrs. The staff are very friendly and…read moretake excellent care of her. It's knowing that she lives there which allows me to vacation without worrying every minute about her. The precautions they take because of the pandemic have also been first rate.