Absolutely rubbish service. I made a reservation through an agent name samia khan and due to covid 19 my family couldn't fly back to USA Because saudi Arabian airline Cancel the flight. This Agent kept lying to me about flight status and eventually i had to cancel the flight and request for the refund. This agent told me that she has request for the refund and i should get refund in about two to three weeks. It has been more than two months and i haven't seen anything in my account. I have called saudi Arabian Airline many times to inquire about the status of refund but they keep saying talk to your travel Agent. I will register complaint to the dept of transportation and whoever else is affiliated with this travel agency. read more

This place has horrible service. They give tickets that are not confirmed. The ticket will say 'confirmed', but once you get to the airport, you will find out that it is a FAKE ticket. Their tickets are not confirmed. They give the tickets away to passengers who pay more. They overcharged us for our Hajj tickets and then when we got to Saudi, they changed our dates without telling us to a CHEAPER and different airline. They charged us $1,000 extra for a return ticket and threatened to cancel our tickets! All the Hajjis were angry and disappointed with their service. DO NOT EVER BUY HAJJ/UMRAH TICKET WITH PEAK TIME TRAVEL. PLEASE GO TO ANOTHER COMPANY, WHICH WILL PROVE MORE SUPERIOR SERVICE! My father had a stay at Doha, Jordan for 19 hours and was told by Peak Time Travel that he will get a hotel. After 8 hours, travel agencies are obligated to provide you a free hotel. My father was NOT provided a hotel and was stuck at the airport for 19 hours! Peak Time Travel does not answer my calls about this anymore! The owner of the Company (Mr. J Siddiqui) is a BIG fraud. He was yelling and cursing at my family and the other Hajii people on the trip. The second biggest fraud is Mr. Sarfaraz who works at the Jackson Heights location, NY. Mr. Sarfaraz works will Mr. Siddiqui into fooling customers and taking advantage of innocent people. read more

We just returned from Umrah and traveled with Peak Time Travel. In general, we did receive everything that we had been promised. The staff was friendly and made it easy for us to travel despite us contacting them on very short notice to the flight date. They did their best to ensure we were able to have a comfortable stay. Would recommend to friends and family. read more

My family and I purchased tickets from Peak Time Travel for a trip to Pakistan. We paid the entire amount upfront and received our paper tickets. We were never told that these tickets were stand-by tickets. When we tried confirming the tickets before departure, we couldnt confirm them. After over 50 phone calls to Peak Time Travel, they did something so that our tickets were confirmed and we went for our vacation. Unfortunately, that was the start of the real troubles. The departure and return tickets were also somehow disjointed. Somehow, the return tickets were cancelled while we were in Pakistan (perhaps to be sold to other customers?) In any case, we were stuck in Pakistan for over a week more than our planned stay. Only after paying hundreds extra were we able to get confirmed tickets back to the US. My sister missed a week of school and I missed work. I will never shop with Peak Time Travel again. (Specifically, this happened with the Brooklyn branch of this travel agency.) read more

Inexperienced and liars. Do not book tickets from them. We were charged extra $850 due to their non-competent and they do not accept it. We are taking them to the court. read more

I think that these guys lie a lot; its good that some of them have beards and seem like they won't lie; however this is my story. I dealt with this girl Erum and this gentlemen Asif; I was getting a umrah package from them. They told me i was going to get 3 nights in mecca and 3 nights in medina both places in a 5 Star hotel. Last minute Erum called me say that hotel ZamZam which is a five star hotel and closer to mecca was full and could not get me a room. This is a week after she has already charged my credit card and promised me that I'll be staying at ZamZam. Anyways they transferred me to Kenzi and it was not as good. For Madina they kept telling me i was going to be staying at MovNpick Anwar and its a 5 star and i was to stay there 3 nights. They only gave me 2 nights there and charged me for 3 nights. All along I was praying at mecca and madina and didn't really make a big deal about this. But these guys are not true to their word and by writing this reviews i hope to deter some others who might get angry when dealing with these people Thanks read more