Spouse and I needed new specs. From the exams to the frame sizings, everything was hassle free…read more They also have a great selection.

Dr. Tracy Payne was thorough, made me feel very comfortable... explained the entire process to me…read more..(exam, the dilating of my eyes, etc) ....and her recommendations.....she gave me different options and the staff was great, so pressure to purchase "their" frames if I didn't find what I liked ..first time here and it was a positive experience

My family and I have been going to Bellevue Optical for years. They have a great, very clean…read morelocation and excellent staff. They're always happy to work with me if I need to reschedule an appointment. The eye doctors are very professional and personable. They also have a wonderful assortment of frames choices too.

I went in to look for a pair of glasses. No one asked me if I needed help for about five minutes,…read moreeven though the store was dead. When someone did ask me if I needed help she was rude. I asked if they had a certain kind of glasses and she abruptly told me that they did not carry the brand. I then asked if they could order the glasses for me and she said she would "rather not do that". Finally, I asked if they were running any sales and she simply said no, and that there would not be any sales. This sales associate seemed more like she wanted me to leave than purchase a pair of glasses. Simply put, this store seems to have poor customer service and I would suggest finding another place to shop for eyeglasses.

Everyone was nice and friendly answered all my questions and very helpful when I needed to get new…read moreglasses and had a very wide range of brands for price :)) Will be going back!

They did not listen to my daughter about her prescription being wrong and the glasses hurting her…read moreeyes from bad lenses and head above the ears, she had sores from them. She ended up going in for three attempts and a different frame and lense selection before she was able to see properly and have no pain from the glasses. I'm not sure what happened to all the wonderful ladies that used to work there that knew how to make the glasses fit properly on someone's head, I'm sad to see how things have changed.

I love it here! The entire staff is friendly and make you feel welcomed. I didn't feel rushed…read morethrough my appointment and they care about explaining everything throughly so you understand what's going on. I've taken myself, my daughter, and now my son here and it all went smoothly and my kids felt comfortable and happy. The after care while getting fitted for glasses and when you need to call with any questions is awesome too. My family loves this office. Dr. Keith is the best!

Another year and another great visit in the books. From the staff to the doctors, everyone is very…read morefriendly. Overall great customer service just like last year. I highly recommend Dr. Jordan Keith!

Our family has been coming here ever since I retired from the military almost 30 years ago. Dr…read more Kerri Dietz Pillen has been a great doctor for all of our needs, ranging from regular glasses to contacts to diabetic eye care. The office is up to speed on the insurance billing and we've never had a problem. They've invested in updated exam equipment over the years. The office may look a little disorganized but their service is not.

After reading the two reviews prior I think this is a very small business type of feel. There is…read moreonly one ophthalmologist which is why at time they are slow. They have struggled with short staffing on Saturdays which is why they're a bit slower then, but I will say you won't get this kind of care anywhere else. I have been coming here since I was little and the staff has seen me grow up. I walk in and they know who I am - even though I only come in once a year. They know my family and ask about my parents and they all really care so much. Yes this isn't your typical doctors office, and yes it's a bit packed with stuff in there, but the service you get is unmatched. I would recommend this to anyone who wants more of a caring small business vibe, otherwise go to the general clean offices that get you in and out in under 15 minutes. You're just a number there but here you are a client with a story that they want to learn about.

25 years as a patient. I loved my eye doctor & would go to no one else. Last week, I was given a…read moremyriad of different communications. Two visits in two days, West Omaha to Bellevue. On both days a nurse was rude, condescending and insulting. On the second day I asked for a different nurse because she was so rude the day before.Two receptionists said I was given conflicting information. One receptionists TOLD the offensive nurse that I was given wrong information. I was verbally insulted by this nurse. Mocked by the same nurse. I spoke up & defended myself. I received a letter, unsigned, that I was dismissed as a patient. I asked twice to speak to the office manger, she refused to speak to me. It's poor office communication, poor office management & homophobia. The nurse was rude to me because of homophobia. I felt like I was in the movie Deer Hunter, when the Vietcong soldier kept slapping Jon Voight.

I was scheduled to see Dr. Maw for cataract surgery. I arrived right on time, had my eyes dilated…read moreand proceeded to wait for over two hours. When Dr. Maw came into the exam room - just as I was preparing to leave - I politely and professionally asked why I was made to wait such an excessive time. His "holier-than-thou" attitude popped right out; he immediately told me he would not be doing my surgery-that we couldn't have a successful Dr/patient relationship when I felt the way I did. He then told me I would struggle to get into another practice in less than several weeks and "good luck getting your surgery done sooner than a few months." I left the office, went back to work, called Nebraska Medicine and got into a surgeon within the week. Never, ever would I recommend this physician and his "I went to Harvard" attitude!

I was at Eye Specialist to get new glasses and after I picked them out and selected all of the…read morelenses options I wanted and the total out of pocket was over $800. Sylvia suggested that I go to VSP and enroll for a better plan. I did and the plan for me was under $20 monthly. Went there and got the same glasses and options for $300. Thank you Sylvia for saving me $500!

On May 6th I walked into the Papillion office to schedule a cataract evaluation with Dr. Thomas…read moreGrange. The person I spoke with was extremely rude and condescending. She questioned why I thought I needed the evaluation. I told her at my last visit Dr Grange told me to come back and to say it was a medical appt. He said not to use my vision insurance. I am not sure what this woman's deal was, but she was not helpful, and just plain rude. It was very upsetting that she treats patients this way. Today I called to cancel the appointment as I felt very uneasy about that office. Dr Grange is a great doctor! But the staff need training on how to work with the public. I have purchased many pairs of glasses and have referred many to use your location. I will not be returning, as I know many I have sent have not been happy there as well, and expressed their dissatisfaction. There are many eye doctors all over the metro. Sometimes places need to be reminded the completion is great!

I've been here the past 2 years for eye exams, previously at Vision Works, so this is definitely a…read moredifferent experience. I first came to definitive vision after pain in my eye led me to seek optometry care that was near my work. They were able to get me in right away in an emergency appointmen. When I met with Dr. Heiss, she was quick to tell me what was wrong with my eye and offered solutions to help. She gave me some eye wipes to trial which worked wonderfully. I then came back for my annual eye exam at a different location and everyone was helpful. I like that it's a smaller place, but it's certainly more expensive than anywhere I've been in the past, so that's kind of a bummer. I love the eyeglass selection, they're very stylish and unique. This year, I decided to take my favorite frames and put updated lenses in them, I love that that's an option. I'd recommend coming here, because it feels like a posh boutique and everyone is helpful and friendly, but the cost might be a bit prohibitive for people. Or maybe that's just my eye insurance!

Have been seen for eye exams by Dr Elwood for several years. He listens to me & has the newest…read moreequipment to check your eyes & prescribe a new prescription if needed. Office staff was kind & accommodating to me. They have several frames to select from if you need new glasses,

I have only just started using this location but for my first experience I couldn't find anything…read morewrong or out of place. The staff was very friendly, the doctor (TeleDoc) was very professional and knowledgeable. Probably one of the faster exams that I have been through though it was thorough and accurate. I did order contacts which came in quickly and they gave me 20 days of trials to make sure the prescription was correct and didn't cause headaches. Needless to say I had a good experience at this location.

If Fusion doesn't work anymore, then rest assured - Fissionworks. If I'm not clear on that, maybe…read moreI'm Nuclear on that. I stopped by Visionworks because Barbie has really awful eyesight (I mean she dates me so) and has had so for a long time and she won't get anything done about it - so I tried to see about laser correction or what kind of other options she has - and they were friendly and it's a nice little place, but it felt like nobody had been in there for ages. Kinda like my ex gf's thingy.