This was the first time I had been to Pearle Vision and it was a good experience. Top and foremost was the optometrist, Dr. Eric Ludwig. I hate the vision tests. There are always times I am not sure which is better, "A or B", "B or C", and ask to see the previous one again...and then again. Since I have seen numerous optometrists through the years, I judge them according to patience. Who rushes me, who will patiently go back and forth and give me time to mull it over, etc. Dr. Ludwig made me feel like he had all the time in the world. He was pleasant, down to earth and the vision test was painless. Afterwards, he spent time discussing my vision, my astigmatism and the options for deciding which lenses to get. After tentatively deciding to try progressive lenses he said if I could not get used to them they would switch them to distance lenses with no added charge. I don't know the name of the employee who assisted me with picking out frames but I liked her also. She was nice and also patient. This would have been a game changer for me because, with frames being as expensive as they are, I would expect her to be! She reiterated that if I was not happy with the progressive lenses, they would not charge to switch them. My only negative was the receptionist. I felt she was a bit stand offish and not as welcoming as I would expect a receptionist to be since that is the first encounter when you walk in. read more

I recently moved to the area and have had bad experiences at other eye places. I was told to go to pearle vision by a friend and I am very glad I did. The employees and doctors at this location are extremely passionate and knowledgeable. They WANT to help you and genuinely love what they do. I am the first one to complain when someone doesn't perform outstanding customer service but also I will always give credit to those people who go above and beyond for a customer. It is not so common these days. Not to mention it is a great location, good parking, and clean facility. Also, I have an extreme irrational fear of touching my eye. So no doctor could ever get me to do the dilation or the puff of air without me putting up a fight. The doctor here worked with me and had alternative ways of getting to the same result and made me feel comfortable and not stupid. I recommend them to anyone who wants not only good customer service but no BS or fluff, they are straight to the point and efficient. read more

I went to Pearle Vision in Commack N.Y (Jericho Typ and Townline Rd) without an appointment for possible repair of my eye glasses. I was greeted by one of their representatives Angie. I showed Angie that I had broken one of the knuckles which attaches the arm to the glass frame. I thought she was going to tell me that I needed to purchase a new frame. Angie looked at the problem, disappeared for a couple of minutes and returned with the glasses repaired. The arm wasn't the same thickness; but that didn't matter since the glasses were once again fully functional. I asked the cost and was very surprised when Angie mentioned that there was no cost for the repair. This is my second favorable experience at this location. Angie was very professional, knowledgeable and attentive to my eye glass needs. I completely recommend this facility for any eye glasses or repairs. read more

My 7 year old went for a routine doc visit and I was shocked to learn she needed glasses,BAD!! I felt terrible that she was struggling to see.. A friend recommended PV. I called the next day and they gave me an appointment for same day accommodating my scheduled after school. The staff was so helpful, kind and professional. Not only did they perform all necessary exams they were able to get her glasses a few hours later! They spent the time to fit her and explain when to wear them and how to take care of them. They were encouraging and had her so excited to see clearly, it really was heart touching. I would highly recommend PV in Commack. It's nice to see a small business take such an interest in customer service and I wanted to write this review because they deserve to be recognized. read more

I chose Pearle Vision since it participates in the VSP insurance plan and close to my office. Although initially skeptical based upon my experience at another chain, to say I was pleasantly surprised is an understatement! Dawn was incredibly helpful. She knew about frame quality, differences in lenses, etc., but never guided me to the most expensive items or tried to sell me frivolous extras. Dawn also knew about all the VSP benefits available under the plan. Great selection. Glasses were delivered when promised. Quality and fit were perfect. read more

This place is great, I can't believe all the negativity. I walked in here totally cold never had glasses before. These people bent over backward to help me. The glasses came back quickly and the distance was great! I could see again! The reading part was a little foggy. So they made a second set of lenses for me, and installed them within 5 days. They also made me a third set of reading glasses free of charge, now I can see the smallest things and read the fine print again. Thank you Pearle Vision in Commack, I'll never go anywhere else! read more

I will never get contacts and glasses anywhere else! I recently had an exam here and the doctor was so helpful and friendly! He used state of the art machinery. He even took pictures of the back of my eye so I wouldn't have to be dilated! After the extensive exam, I had a lovely sales associate show me frames. I am in love with my new glasses! I will never go anywhere else. I recommend Pearle Vision Center in Commack to anyone who is in need of glasses/contacts. And an experience like no other!!!!!!!!!!!!!!! read more

I recently had the opportunity of seeing Dr. Devore. I explained to him that I really miss wearing contacts... I explained to him that I had a difficult time the last time I tried using contact. I have an astigmatism and wear bifocals.. After he examined my eyes. He took the time to explain that they come out with new contacts that would work with the astigmatisms and bifocals. All I can say is I am now a contact wearer and I couldn't be more happy_ Thank You so much Dr. Devore and his amazing team.. read more

I have used this family-run Pearle Vision since I first needed glasses 20 years ago. I have always had a good experience and left with the perfect new pair of glasses. I have never had a problem with the staff. I have always found them professional and feel they truly offer a quality product. I've purchased less expensive glasses from competitors at times but found they don't last as long, break easier and fall out of style quickly. In my opinion, you can't go wrong shopping here. read more

As usual, the Pearl Vision in Commack goes above and beyond taking care of their customers. Everyone on their staff provides excellent customer service whether it's the front desk or the eye doctors. They do a great job preparing or making repairs for my family's glasses. I highly recommend this store for anyone looking for an eye doctor or glass store with excellent customer relations and selections. read more

Very surprised by the negative reviews. Have been going here for the last 6 years and I have never had anything but a great experience. Dr. Devore is great along with the rest of his team. They are were all super helpful with any questions and concerns I had and went above and beyond to help me. Would never go anyplace else. They truly make you feel like you're part of their family. read more

I am very satisfied with my experience at Pearle Vision. Dawn is the best! Her recommendations were excellent. My Versace glasses are beautiful! The prescription lenses are perfect. They did an incredible job on all my prescription glasses. I am thrilled and have received many compliments. I highly recommend them for all prescription glasses and contact lenses as well. read more

I have been coming here to get my glasses, eye exams, sun glasses for about 4 years! I wouldn't go anywhere else. I'm very particular about my eyewear and the staff is extremely helpful and honest. The staff, as well as owner have gone above and beyond to assist, answer any questions and remained in contact with me regarding my orders! Always a great experience :) read more

I went to Pearle Vision in Commack a few weeks ago and bought glasses for myself and my family. OUTSTANDING! The service is wonderful! Everyone is so friendly and knowledgeable. The glasses were ready right when the salesperson said they would be. The pricing was very fair and I feel I got a GREAT deal! I would absolutely recommend this place! read more

I just got my new glasses and I am thrilled. I can't believe how much better I can see with my new prescription. The doctor was knowledgeable, personable, and didn't rush answering my questions. The staff did a great job helping me pick frames. Do yourself a favor and get your next pair of glasses at this Pearle Vision. read more

My first time experience in this store was amazing. I never had someone actually help me pick out glasses and actually have time and patience to help me make a very important decision. Everyone is so friendly there, from the doctor to the staff !!!! I will be bringing the rest of my family here !!!! read more

Very pleasant experience and I am very satisfied with my glasses and the attention given to me . I have been a customer/patient for over 15 years and I have never been dissatisfied with either the time spent for my eye examination nor the quality of my glasses. Keep up the fine professional work. read more

Love the team at Pearle Vision in Commack! We have been seeing Dr. Devore and his staff are for a few years now and have never been disappointed! They are attentive, caring and efficient! I highly recommend Pearle Vision in Commack for excellent personalized serivce! read more

Everytime I go into this Pearl Vision, everyone is eager, professional and extremely accommodating. The customer service is "off the charts good". Special hello to Patty, Jasmine & Jessica. All were very helpful and did everything with a smile. Thanks!!!!!!!! read more