I have been a patient if this location for many years under quality optometrists until MyEye Doctor…read moretook over. I had received an extra box of right contacts before MyEye Doctor took over. So I called in to order the left contacts, I was told they couldn't do that without an exam. I explained that I had one and just needed the one box. The tech seemed to understand and said she would give me 2 contacts on hand and order the rest. I picked up the 2 but never heard back on the rest. After 2 months, I called in to pick up the rest. Only to be told by the tech yourself that she couldn't order because the system said I already picked them up. Since my prescription expired, she would not order without an exam. I understood that but I will never again trust what My Eye doctor's staff promised. They do not follow through on their orders.

Terrible service. I will not return! My son was there for a contact class. The woman literally said…read morehandful of words to him. Zero help. She also watched him drop his contact on the dirty floor multiple times and about had him reuse it without telling him anything. Thank god I was in the room! Awful awful awful service. Total waste of time and taking my son out of school for nothing.

Made the initial appointment through Qualsight. They were great in finding me a location to get my…read morelasik surgery done at a reasonable price. Dr May's staff was super nice. All my appointments were on time with little waiting. The surgery went very smoothly. 30 days later my vision is 20/20. Definitely would recommend Dr May to family and friends!

Never made it past the front counter, after filling out paperwork I saw fees that I would have to…read morepay I explained I just had my regular eye exam and had the pictures and eye refraction done, so I was informed it would have to be done again (at a higher price.) no problem I informed them this was just my consultation and when I have procedure done I would pay this fee, I was informed this is not the way it works, so I let them know Im not paying upfront for something that might not be done for more than a month, so they said I was done and out the door I went. Ignorant staff, would never recommend this place.

I just drove here on monday for a confirmed appointment. No one is here yet all other businesses in…read morethis shopping center are open. It did snow yesterday. The site says open. I checked. I called after arrival... not even a voicemail message.... I received a confirmation text this morning.

I have had 2 recent experiences with this company. First, I arrived for an eye exam after waiting…read moreone and a half hours past my appointment time, I was finally told there were problems with there online system. Ya could have told me that when I checked in. So I left and scheduled an eye exam somewhere else. 2nd. issue I stopped in to pick out and order my glasses. Only one person was able to do anything. Although there were plenty of other reps.I had to keep waiting for her to be free to ask her questions, as well as every other employee in the store. After another hour of my time. I give up. Will not do any more business with Americas best

From making at appointment to picking up my new pair of glasses, I have been nothing but satisfied…read morewith the service I received. The exam itself was very thorough (most intensive I have ever received.) Dr. Nelson was very pleasant, and I didn't feel rushed when seeing him. The staff there was also very friendly. When it came time to choose a pair of glasses, the staff was helpful, but not pushy. I didn't feel like I was being 'talked into' anything. I was told the glasses may take 10 to 15 business days to receive, but to my surprise, I received a phone call 5 days later, saying they were ready! When I picked them up, they were just perfect! They even took the time to make sure they 'felt good' on my face, and adjusted them accordingly. I have been to several different optometrist's offices over the years, and this was by far my best experience! I'm glad I found them, and look forward to working with them in the future!

I had an appointment today. While I was there I attempted to drop off my son's glasses for repair…read more They're covered under warranty. The pair of glasses I had, didn't match what was in the system. The woman who assisted me was said to have been the manager. I was so confused and simply expressing I don't understand and I am certain those were the glasses I got from visionworks for my son. I expressed that I was trying my best not to get frustrated and understand how this happened and her response was "oh you're not gonna get frustrated with me..." (I went deaf after that to avoid confrontation). I was instantly agitated and decided to step away because I wasn't rude, and I wasn't loud... I was simply and calmly stating that I'm so confused and frustrated that the warranty I paid for to have my sons glasses repaired, in the event that he broke them, is being denied on the premise the glasses don't match what's in the system. I'm merely seeking alternatives or trying to understand how this happened and this person is taking my (calm) opposition as a challenge to her personally. The level of professionalism displayed was so ugly. I eventually figured out the mix up and while it was on my end, her unprofessional attitude, lack of understanding and customer service oriented approach made me decide to go to find another place for my family to go to altogether. No one is perfect and mistakes happen, but don't get nasty with people who are simply trying to understand how a mix up happened. Even if she couldn't take them, she didn't mention promotions, specials, alternative out of pocket costs, nothing... she was just an a**hole so unexpectedly and unprovoked. I'm a gentle soul and this truly bothered me. Everyone else at the office was great. Especially the new young lady. She turned my experience around. The manager should take lessons from her.

This is my second pair of glasses. About the most expensive lenses, smudge proof glare proof…read moretransitions. And I don't understand how they keep smudging. I'm very disappointed

There's one good thing about this optician: Dr. Burr, the excellent optometrist. So go here for an…read moreeye exam, but skip everything else about it, and make sure you get Dr. Burr. The staff generally seem only semi-competent, and are bewildered by the software they have to use to do anything. They have no sense of prioritizing tasks. I had an appointment with the substitute optometrist who schlepped in late from her lunch hour without explanation or apology, like this was a totally cool thing to do.