When I ordered my glasses two weeks ago now I was told it would take 9 to 10 days. Wich is fine,…read morehowever I am in serious need of them as I have just started a new job. Still this is not the issue. When my wife called today she spoke to a man who is in need of a serious attitude adjustment. I'm fine with him taking a tone with his own wife but not mine! Actively making sure co workers an friends know where not to take their business!

I hadn't had my eyes examined for 3 years, and thought it was a good idea to get an eye exam…read more Previously, with another eyecare professional, I had been diagnosed with an ERM (epiretinal membrane), and the doctor said to monitor it. But, she also said that because of the ERM I was not a candidate for lasik surgery to correct my vision (I had previously had cataract surgery, which gave me much better, tho not perfect, vision.) So, I thought I would get my ERM situation looked at again, and also get a 2nd opinion re: lasik. Dr. Harrell at the Hastings location was a great choice. I had never been to Advanced Eyecare Professionals before, but the online reviews were good. The patient intake was right on time -- no waiting. The assistant was friendly and did preliminary questions and testing. The doctor arrived immediately afterward. And, the exam was thorough. Could not ask for any better care as a patient/customer. Turns out that he said lasik would be perfectly OK, medically. But, the adjustment needed might be too small to warrant the expense and the risk involved in surgery. He proposed another option (which I did not know existed for those who had had IOL replacement surgery): progressive lenses that would allow me to see both distance and reading. So, that is what I will try first. I do highly recommend this office for eyecare.

you know i really am starting to agree with all the one star reviews i buy a 400 dollar plus pair…read moreof glasses supposedly scratch proof and adjustable. The moment I wear them they fall off my face and get scratched up on carpeted flooring. call and get there they say you only get one free replacement, yet they cannot adjust the arms because they were cheap plastic. well i was never told that and over and over they would make ridiculous excuses why they scratched or couldn't adjust them. I plan to stick to the other ophthalmology out in Belding at least they are honest with me there.

They have some my diabetic eye checks here a few times now. Office staff is great and professional…read more They get me in pretty quick after checking in. Always a pleasant experience here.

Amazing business! The service and atmosphere was amazing! The staff is beyond friendly and I have…read morebeen going here for years and have never had a bad experience. The doctors and staff members are more than qualified and experienced. Probably one of the best doctor's offices I have ever been to. I would highly recommend. Amazing prices on eyewear as well. 5 stars for sure.

Spoke with receptionist 'Amber'; before asking my name she immediately violated HIPAA by sharing…read morethe names and birth dates of other patients. She then asked for my full social security number, when i questioned her about the need for my full social security number she confirmed it was not needed. Either remarkably badly trained, or actively committing identity theft - either way breaking HIPAA laws by sharing patient information.

My experience with SVS was unnecessarily frustrating from start to finish. The tone of my…read moreinteractions with staff changed noticeably after I ordered my glasses. Multiple employees were dismissive, and on several occasions their behavior crossed into outright rudeness, including eye-rolling and other unprofessional responses when I raised concerns. Resolving issues was also difficult because the office was frequently closed without notice, and phone coverage was inconsistent, making it challenging to determine when someone would actually be available. I also received conflicting information from this location, nearby locations, and corporate, which I understand may be related to recent staff turnover. Unfortunately, the glasses themselves did not work for me. When I raised concerns at pickup about not being able to read with them on, my feedback was largely dismissed and I was told to "spend sometime trying". Because I was unable to get meaningful assistance from the store, I sought guidance from several other opticians. The consistent feedback I received was that the lenses appeared to have been manufactured incorrectly. This was especially disappointing given that I paid for all available lens upgrades. I did try to use them for several weeks, but trying harder was not going to fix the situation. When I returned to seek a resolution, I was met with more dismissive attitudes rather than a genuine effort to address the problem. It's unfortunate, because this appears to have once been a highly regarded business. My experience, however, was marked by poor customer service, inconsistent communication, and a lack of accountability when problems arose.

I was here recently to get my glasses returned. I tried it for a day and it was giving me a…read moreheadache and it was hurting the sides of my head. And personally, I just want it refunded because I still have my glasses that I've had for a year and I need the money. Evan was the person assisting me. I felt bullied for the 15 mins I was there to return my glasses. He made sure I get the paper with all the breakdown that my insurance has paid and that I felt guilty in returning my glasses. He has repeatedly mentioned it all throughout the return process and I genuinely felt bullied. On top of that, he was shaking his head a lot. Like, I've never felt so ashamed and bullied for a return. I will personally not come back to this place anymore because of him.

I'm updating my eyewear and chose RX Optical Knapps Corner again. I have to really validate Morgan…read moreEmbrey, General Manager, for doing the impossible. There were 4 customers on the showroom floor and the phones were ringing constantly. She was able to take care of me, 4 customers and the phones at the same time. RX, do you appreciate Morgan's multitasking?? How about giving her an extra person to assist?? I'm sorry, I couldn't do it and wouldn't put up with it if I was one of your employees.

Listen, I've not experience "bad" customer service from the staff, but I was told they were running…read more"10-15 minutes late," when I arrived. I waited 50 minutes. They didn't call to warn me or tell me to come in later which seems like a minimal effort courtesy.

The store manager, Dusty, was the biggest positive of my experience. He was very helpful and…read morefriendly in getting me the best deal. The other staff were also nice. The doctor I saw, Dr. Miller, did not introduce herself. She also did not ask if I had any questions, ask me any questions, or explain much about my updated prescription. The exam felt very brief and like details were missed. The exam rooms were rather filthy, lots of dirt on the carpets. The glasses around the store were also dirty and covered in fingerprints. Overall, it was average, but could have been much better with Dr. Miller and cleanliness.

Five stars aren't enough for the amazing team at this LensCrafters!…read more I was in a total bind--just four hours before heading to a festival, I came down with an eye infection and couldn't wear my contacts. To make matters worse, I didn't have glasses. I called this location in a panic, and the gals here truly saved my life. They got me in immediately, helped me get what I needed, and were so kind and understanding throughout the whole process. Because of them, I didn't miss a second of the beauty and magic of the festival. I'm forever grateful for their kindness, urgency, and incredible service. Thank you all so much!!

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

ABSOLUTELY TERRIBLE!!! Paid $245 for glasses that are way…read morecheaper (frames) then my reading glasses that I bought from Amazon for $10. Way inferior to the Zenni or similar. The prescription was wrong when I received my initial pair, they tried to convince me that I could see through them. Finally they sent them back and they came back worse. NEVER EVER AGAIN!!!

Excellent eye doctor!! The staff is also excellent! I have been going here for years now and always…read moreget very friendly fast accurate service! The price and service keep me coming back! I need to move on to more in depth eye care but will go kicking and screaming If you are nervous about going to doctors (like me) this is the place for you!