I had a great experience! Dr. Vo was friendly and very knowledgable. She took her time to explain…read moreher recommendations including the science and trends happening. I learned a lot about the tests being performed and how my eyes would change as I aged. There were also lots of options provided for contact lenses for me to consider. The rest of the staff was friendly and helpful. The office was clean and tidy. I was able to get an appointment quickly. Parking can be tricky since it is street parking.

I'll start with Doctors at this location are great and friendly. They take their time with you to…read morediscuss any concerns. The downside as with all Optometry's is the pressure to spend money. I personally went in for a contact lense exam but just needed glasses at the time. They withheld my glasses prescription until my second appointment when I specifically asked them where my prescription was. They then gave me the costs for my contact lenses but were incorrect with the requirements for the rebate. So now I am $200 short of the savings I was told I'd be eligible for for a 6-month supply.

Dr. Aleo and the people who work there are all very nice! I am happy I found out about this place…read more They really are "Family" oriented.

I have used their services both with replacement lenses for my frames and examination for…read moreprescription. They have always been courteous and professional. Never unkind or abrupt with me or anyone else in their business. Would recommend them.

I used to love this place. It was my go to for lens replacement. They seem to always care about my…read moreglasses and my satisfaction. Also, the prices were reasonable. During my last visit, for a prescription lens replacement, I was very disappointed. For a simple single prescription it was almost $200 for lenses only! when they were ready, I did not receive any call back that my prescription was filled and ready to be picked up. when I picked up my glasses. I was asked to try them to make sure I could see out of the prescription which I could. But in the past, the technician would sit with me and make sure that the arms of my glasses were aligned, and he would bend them to make sure I had a good fit, he made sure that his customer was satisfied . I didn't find that this past week. Basically they wanted to make sure I could see and sent me off on my way. They gave me two tiny alcohol eyeglass wipes, which were dried up when I opened them . this is why we see many stores closing...great customer service matters and if we aren't appreciated we shop online, and get better prices. I don't think I will be going back here. They've lost that personal touch, which I had appreciated in the past.

I loved the personal service I received. I appreciated the…read morequick fix on my sunglasses. I will return!

A brand new employee today (4/7/26) helped me today by adjusting my glasses. I've never had someone…read moretake such time and trouble to help me with my glasses. It was a breath of fresh air. I've had issues with customer service here in the past. Hopefully she (I'm sorry, I forgot her name) stays and pulls the rest of the employees up to her level of care.

If you are a member of a United Health Care Medicare Advantage Plan granting you annual eye exam…read morebenefits, you can see this store is in your network and that you can enjoy your optometry benefit there. If this is the case, just do not go . I drove to there only to have them wasting their time , and mine, watching my insurance card on one side, then on the other one, repeatedly checking their computer. Then also their "doctor" had to check my card . Such optometrist told me that maybe my card was good with a doctor who was there before him .... So, before you go there to get your UHC Medicare Advantage Plan benefit , you should even investigate their doctors story .... in other words ...either you buy another insurance or you change store saving on gas and on your time.

Don't ever go there. They're not honest. Here is what happened to me; I filled up the first time…read morepatient registration form with my vision insurance information. They registered me but never told me that they did not accept my vision insurance, instead they did my eye exam and charged my health insurance as a medical exam. As a result, I had, not only, to pay a high co-pay but also extra money out of pocket. Not an honest service. No wonder why they've open slots for appointments all the time. Think before you go there.

Not overbooking and not training your front desk staff like the RMV do. At least one hour behind on…read moreschedule appointments and no seats available.

Very rude staff. Wouldn't give a quote over the phone even though I had all the information they…read moreneeded as well as my insurance information. They wanted me to come into the store to use a high pressure sales tactic and waste my time. Do not go to this company, plenty of other eyewear companies out there to go to.

Wanted to write a newer review. Dr. Tchao is amazing! I drive all the way from the Worcester area…read moreto see her every year.

Repeating my Google review here because this place really deserves the acknowledgement…read more I am seriously impressed and grateful that they were able to get me in for an emergency appointment same day for my eye issue. The staff were so friendly and empathetic. The doctor himself was knowledgeable, down to earth and truly cared about my eye. He even snuck me in again for follow up right before he was going away for a week and got me into a specialist to keep treatment going. I've already signed up for an appointment to become a regular patient. Thank you again.

I found this clinic from my vision insurance's website. Everyone here is so friendly and made me…read morefeel welcome. Dr McAlear is very open to address any questions/concerns I have for my vision health. He is also very educative about my conditions. This clinic also has a glasses specialist who will help you choose which frame is best for your need. Highly recommend this clinic for your eyecare.

I thought this was my eye dr's. I thought this was the place where I could visit my dr year after…read moreyear. Third year, third doctor for the exam last year. The new one decided I needed prism, and since then my eyes seem worse than ever. Also the exam seemed very very quick compared to past exams (like for the past dozen years or so). Everything seemed like an add on too, I am just not happy here and since there's a place in every town (and at BJ's) I am going to have to move on. Sigh.

I will never come here AGAIN! I had an appointment at 7:15 am. I got there 7:30 am, would have…read moregotten there earlier if it wasn't for the snow weather. My car was frozen and had to defrost which messed me up. So I got there and was told to be seated and that they would call me up when ready to assist me. They were too busy chatting amongst each other at the front desk. So 5 minutes later, I'm finally called up to check in. Then the rude lady at the front desk says "your appointment was at 7:15?" I then say yes, she then goes on to say "sorry we can't take you because there's a 5 - 10 minute grace period" in the rudest tone ever. I'm confused because I was never notified of this grace period and they took so long to check me in which I'm sure added 5 minutes to my arrival time. So then I try to explain to them that my car was frozen and I got here 15 minutes which is 5 minutes over the grace period. They then say no. I was so upset because no patient was inside there, I was the only patient there. So I pointed that out to them and they said it doesn't matter and their patients will come after. So I walked out after I was given an attitude and rude behavior, and told them to not even bother rescheduling my appointment and I will never return there. When I got back to my car, I had to wait for my car to defrost again. As I waited for like 15 minutes, I did not see any patients come in. No one showed up for 7:20 am, 7:30 am, 7:45 am What a joke of an establishment!