I strongly suggest reconsidering before ordering from this company. Refunds are not provided even if the order is never delivered, and customers are required to prove non-delivery. Local vendors offer better pricing, better customer service, and don't charge for items you never receive. This company does not take responsibility. read more

The refund is not very straightforward. First had to return the items, then need proof of the items (photos) with receipt/tracking, all done. At the CDA convention, sought out someone with authority (Anne) to complain about the refund and was told to call the company next business day and speak to Babak which I did. Not knowing the details of the refund (how much, etc), he said refunds are being processed and should be done in a couple of days. Couple of days passed and no refund, so called and spoke to Babak again. He said to contact him personally and we agreed to do so on WhatsApp. Still no resolution as he wants bank account numbers of the dental office and the credit card company. I asked why can't he just credit back the money on the credit card used. He said it's not the way Pearson does their refund. I told him my dentist does not give his bank account details and right now that refund is hanging in the air. Don't know if this will ever be resolved but I'm not buying from Pearson and tell all my dental office contacts the same until my refund is done. read more

Think twice before you order from pearson. Their staff leaves much to be desired. I am in the midst of a return and now must deal with ineptitude, people who barely speak English and are ill informed. Good luck. read more

Buyer beware. Shady company. I returned items and they never gave me a credit. They just ate it up. Prices aren't that great either.

Called customer service to get a shipping quote before placing the order and the woman was incredibly rude. She said customers just have to place the order not knowing what the shipping costs will be, *agreeing* to be charged whatever fees they decide. That's absolutely ridiculous. Who places an order without knowing the total cost?? Additionally, their website is also extremely outdated and frustrating to use as it kept crashing/didn't work with my Mac browser. read more

Great customer service! New owners and their products are reasonably priced.

PearsonLab.com is a horrible place to shoop dental lab supplies. Their customer service is horrible. They don´t responsible to customer´s orders. I order an item, they said I need to wait maximum 2 weeks when they get the supply from manufacturer. After 2 weeks, i called them, they said they forgot to order the supply from manufacturer, so i need to wait another 2 weeks. I have to cancel my order. I got the item i need from other company only 4 days. read more

Totally unprofessional. They do not stand behind their products. If I could give zero stars I would. I used Amazon to order a mini massager from them, an item used by my physical therapist to reduce surgical scarring on my hand. The item did not work. Would not turn on at all. Checked that the battery was good by putting the battery in a flashlight & it worked there. First used the Amazon system to request a return but the response was that the item was not returnable. Then tried to request a refund. Response was that I could not request a refund because I had not yet requested a return. Contacted seller directly & got a canned message about how they were sorry I did not "like" the product. Told me to request a return. Warned that if product had been opened, it was not returnable & also that if I returned it for them to inspect, there would be a restocking fee. They never acknowledged that product was DEFECTIVE. I wanted either a refund or a replacement. Then they asked me to send a photo, & said they would discuss the issue with their shipping dept. I asked what they wanted me to photograph. I told them it was not a problem with a damaged product & there was nothing to see in a photo. And it was not a shipping problem. Response did not answer my question. They sent the same canned message about my not "liking" their product & how it would cost a restocking fee. Finally used Amazon's A to Z refund program and after speaking to a human at Amazon, Amazon said they would process a refund for me. Big hassle & lots of time spent in fruitless attempt to get them to either refund me or send a replacement. This is not a reputable business. read more

Don't buy supplies from this place. It's horrible. Prices are good on items like toothbrushes but the rest can be overpriced. Although I understand that there are extenuating circumstances due to the COVID-19 outbreak this company is completely unprofessional. I ordered a bunch of supplies that included some face masks. They decided to cancel my order because it included masks by sending an e-mail to me and a few dozen other customers AND THEY PUT ALL OUR EMAILS on the TO: thereby revealing customer emails to everyone. So instead of just removing the items they couldn't or didn't want to fulfill they canceled the whole order. To top it off they then decided not to accept any orders from customers who had not opened credit accounts. I've been a customer for 10 friggin years. Probably one of the smaller customers but what the hell? Good luck getting my business back. You know how negative word of mouth hurts? Let's hope you feel some pain. read more

Thank you for your help during this difficult time with COVID-19. Pearson helped our office get stocked up on PPE items such as face shields and gowns when everywhere else has been sold out. They are truly loyal to their customers and care and it shows. read more

Horrible place. Dentists beware, buy your supplies elsewhere. First, this place is expensive and the equipment and parts you receive are old or after market. Their customer service is horrible. This place also has a problem with identity theft. Lots of doctors had their info stolen and it all lead to Pearson. read more

Wish I had read the reviews regarding BUYER BEWARE! HORRIBLE customer service. Did NOT deliver product to our office and then when we disputed they fought charge even though we had NOT ever received. Our practice is 35 years old and has NEVER had such a scuzzy dental supplier. read more

Do NOT order from Pearson dental supply without knowing they leave it to UPS to charge you an additional fee for shipping to a residential address. My bank was charged 2x the rate of shipping on top of my order when on their website it said about half. I ordered just 3 dental burs. They don't even let you know the shipping cost like any any normal site before placing your order. They just charge you the shipping without consent. Surprise! Irresponsible business practices! read more

I order micro motor send 2 month later When the return item,deduct shipping cost read more

The best prices great quality very satisfied! I tryed some of thier peasron brand products and I was amazed at how great the quality was and how long it lasted! read more

Great company! Excellent customer service! Always get our orders on time. I've been using them for years and I'm a very happy and loyal customer. Highly recommended read more

They are lower priced than the big places and less attitude and smarter. Down to earth and blunt, not pushy. i was going o buy a part from hen sheen that was $110.00 , called pearsons, 85. also told me scotch adhesive is self etching!! read more

I love Pearson. They are fast, accommodating, kind, and are extremely competitive when it comes to pricing. I had a bunch of interest fees since I accidentally forgot to pay my bill on time... David K. waived every single fee and allowed me to make a payment over the phone. Very prompt responses whenever I reach out. Thank you David K. And Reza! read more

From Dr. Michael G. Yamane D.D.S. F.A.G.D. and staff: Great products! When we order through the phone, they always have the supplies ready. Erick at the front desk is especially friendly and always willing to help. He even helps us get in contact with the other departments when that is outside of his role. We are extremely satisfied with their customer service and their products. Thank you Pearson Dental Supplies (especially Erick)! read more

Hours are convenient for me. I call my order a day ahead and when I get there, it is ready. Accounting department is very use and the gals are prompted when sending my paperwork about my account. read more

Came to pick up supplies for a friend. They make you wait if your a dental office. If your a lab they pay better attention to you. They have the worst attitude at the counter and I will not recommend to buy anything from this place. If you've ever been to Fry's Electronics the experience is even worse. read more

This place has the best prices compared to all the other major dental supply companies. I am always extremely satisfied with their customer service. They are always helpful and eager to answer any questions and to get you the product that you desire. read more

They have everything my office needs. have been doing business with them since forever and their price is really good in contrast with other dental supply companies... A LOT LOWER!!! read more

The front desk attendant is fabulous. Always pleasant and cheerful. I'm close by and it's convenient on my way to work they're just a phone call away always have my items ready. Love that their knowledgeable about their products. read more

Our practice has been buying supplies from Pearson since 2013. Always reliable & they have a great selection of products. Highly Recommended! read more

GREAT customer service! Ask for Eric Beltran at the front desk for help with your dental supply needs. He is very knowledgeable and professional. read more

This is my number one place for all of my dental supply needs. Amazing customer service and extremely low prices, they will match any other dealer price. I always call in my orders and when I arrive they have it ready for pick up. read more

Great Customer service! Went in for a few items and was instantly helped and instantly acknowledged, didn't have to feel like I was just another customer, the person that checked me out was great as well, I believe his name was Roman, I'm not sure I could be wrong. All around hands down best service I've received from a dental company, and they offered to help me carry my items into my car! Definitely coming back here for my Dental Needs! read more

Disappointed in this company. I placed one order and an item was back ordered for 4 months. Only got it after 4 phone calls to customer service. Placed another order, another item was backordered. Called to get a timeline on when the backorder would be filled and they stated 2-3 weeks. 8 weeks later I call and they state they don't see where the item was placed, they then tell me they can put it on, but the new price has gone up by $5. Wow. Nice customer service for your mistake. P.S. The item is still backordered. I cancelled the order and will never use Pearson again. Poor customer service and what is the point of a large catalog when they don't keep the items in stock or fill them in a timely manner. read more

Very helpful staff always available to help and teach you about all the products they carry and the different brands they offer of what you need also great variety of medical and dental items shipped in a prompt manner .Definitely found my new go to place for all my medical and dental equipment needs. read more

Ordered a heart rate monitor. They sent me the wrong model number with no explanation. I immediately shipped the incorrect unit back to them and requested a refund. After over two months have not received a refund and am sure I never will. Do not do business with them. read more

Dont know why the above reviewer has his panties in a bunch..! This co. has been around for more than 20yrs and are very professional Try them out! . read more