This was the first time we have been to this hotel in downtown Santa Fe and my goodness, what an…read moreamazing little hotel. When we drove in, the parking lot was just about full and the space that was available was too small for my truck. The security guard who I wish I could remember his name as he was such a gem, let me know that he will park my truck for me. He had a fabulous Texan accent and he was just the nicest man. He said go on inside and check in and when you come back out, I will park your truck for you. The woman who greeted me inside was so lovely. She said I am so glad you are here! You are our last guest to arrive and I will get you all checked in. It felt like we were in a different time almost, it was so cozy and quaint. Our hotel room itself was perfect. We had two beds and they were so comfortable and the linens were fabulous. The wall hangings and paintings were gorgeous. The bathroom was adorable and had pretty New Mexican tile. Even the carpets and rugs were beautiful. They do have a restaurant and room service. They have a complementary breakfast cooked to order which is something I have never seen before. Unfortunately we were so tired the next day we missed the breakfast, but we will definitely book another stay in this hotel. The reception area is beautiful and has lovely couches and sitting areas. The paperwork in the rooms is extremely thorough and will tell you everything you need to know, from room service to if you have difficulty parking your car to nearby restaurants and sightseeing. I did not read all of the paperwork when I first got to the hotel and in the morning I called for coffee to be delivered to my room. I later saw that coffee is actually set out for guests in the reception area so the woman who brought me the coffee really only did it out of kindness. I definitely felt like this hotel gives five star service.

I've only stayed here once - but I'm gonna go out on a limb and give it a 5…read more Because when I've stayed in Santa Fe in the past, it's usually abt 3 blocks away, still definitely walkable, certainly very nice, but not as central as this. And they didn't hv any 2 bed rooms available. So I found this place And in that week between Christmas and New Year's we still wanted to catch the Christmas lights and farolitos And if you too are about location, location, location This was perfect If you've ever had to drive to Santa Fe, you know that parking can be a bear -- and it was, with a lot of the main streets blocked off in anticipation of NYE celebrations. The hotel is actually quite a large, sprawling complex, much deeper that what might be assumed when pulling in. We got there mid-afternoon so could park rt in front of our first floor room. I hadn't even thought about that but my creaky knees were happy and quite relieved to only hv to haul my wee bag up 7 steps or so. Check in was easy, if a bit crowded, as a lot of regulars like to show up a bit early too. The doorman was a very polite young man and everyone made us feel welcome. The older gentleman at the counter was a font of information And made sure we knew abt the Happy Hour Short and sweet Whatever you do: try the biscochitos! (The official NM state cookie, fyi - for a reason - when done right, and these definitely are!) Everything was very clean Even with all the Christmas decorations and greenery out There's an excellent restaurant on site And when they say there's "a bit of a kick", and shd you be a wuss like me, order the spicy on the side. Staff was very considerate abt this. And breakfast is pretty good too! And it was so easy to walk to everything, stuff I usually don't get to see bc I'm usually on the other side of town. All in all, a lovely stay

We were told to go see the sunset from the bell tower at La Fonda…read more It did not disappoint. Prior to sunset we ordered cocktails and yellowtail crudo. It was amazing and we had 2 orders. The sunset is beautiful. The service was fantastic and I would go again.

Didn't stand by their word! Was told could extend our stay with two rooms for two extra nights no…read moreissues by two people at reception. Wasn't the case. They extended for one room and not the other? Does this make sense? Never called to say they couldn't get the second room booked for two extra nights! So half the family members would be forced to stay elsewhere? Not happening. Also NOT DOG FRIENDLY! You can NOT leave your dog in the room when you leave. I get some dogs are barkers but you put dog rooms elsewhere and have contact info incase barking occurs. Restaurant reception was pushy they didn't want to serve us because they were closing in 30 mins. They had 7 tables of people in the restaurant. The waiter was excellent and the food was as well. One star because your only as good as your word. No one took accountability for their actions even when they were confronted by their coworker. A "I'm sorry" and "let me see how we can fix this" goes along way.

We had our first, but definitely not last, visit to The Inn of the Five Graces to celebrate our…read more50th Wedding Anniversary. Without question, the level of service at this property is beyond any we have experienced in our world travels. They were instantly responsive to every request and it was clear that the staff is fully committed to the guest experience. The rooms are incredibly unique in this building that is centuries old and uniquely decorated from the owners world travels but keeping with the Santa Fe feel. The included breakfasts were amazing with incredible service. They also have included town car service within 3 miles so almost all of the local restaurants and shopping/art galleries within distance. It was so easy to get dropped off and picked up for meals and shopping which we did many times. While certainly not an inexpensive property, I can truly say that it was worth the value for an unbelievably memorable experience.

Specifically for the spa:…read more The highlight of our trip. Bar none. The facilities are BEAUTIFUL. The services were FANTASTIC (one of the best massages I've had). The service was IMPECCABLE. This place was truly one of the most luxurious experiences I've had - on this trip and many others. I cannot recommend it enough. Every single nook and cranny of this spa is filled with something beautiful. I absolutely adored this experience.

This hotel provides better service than many "upscale" hotels who are supposed to have all the…read more"proper" training. I have been coming to Santa Fe for more than 35 years, always staying at our family home. When that home was sold two years ago, this became the first time my husband and I needed to find a hotel for one of our visits. Because Santa Fe feels like a second home to us--and because we were returning to celebrate our tenth wedding anniversary--I did a tremendous amount of research before booking. We chose the Drury Plaza Hotel because we wanted to be within easy walking distance of the historic Plaza while still receiving genuine value. The included breakfast and evening Happy Hour were major deciding factors. Happy Hour includes drinks and enough substantial food that it can easily serve as dinner after a full day of sightseeing, adding meaningful value to the stay. The location could not have been better. Each morning, I walked to the Plaza before my husband woke up, and we could hear the bells from the Cathedral Basilica of St. Francis of Assisi. We also took several day trips to nearby areas, and the Drury was an ideal home base for everything we wanted to explore. We stayed for 4 nights and 5 days. The rooftop pool and Jacuzzi were another highlight. We enjoyed beautiful Santa Fe sunsets from the rooftop and returned later to soak in the Jacuzzi and gaze at the stars. Those quiet moments became some of our favorite memories from the trip. A pro tip for future guests: on the second floor, at the end of the hallway, there is a lovely "secret garden" lawn area with tables and chairs. Relatively few guests seem to know about it, but you can take your Happy Hour food and drinks outside and enjoy a peaceful setting away from the activity of the main hotel spaces. It was an unexpectedly blissful little retreat. As the former CEO of a destination event-planning business, I also paid attention to the hotel's conference rooms and event facilities. Any company or organization hosting a corporate meeting, retreat, or special event would likely find this property especially appealing. The combination of location, guest amenities, gathering spaces, and walkability makes it a strong option for groups wanting both convenience and an authentic Santa Fe experience. The hotel itself is lovely, welcoming, and exceptionally well positioned, but here is what other reviews may not fully capture: the staff is everything. They are the true difference-makers. We were told that employees are hired, in part, because they genuinely enjoy people, and that quality is evident in every interaction. The front desk staff looked up, made eye contact, and greeted us whenever we passed rather than remaining focused solely on their computer screens. The valet team warmly welcomed us each time we returned. Angela was especially warm and welcoming during Happy Hour. Jo made us feel genuinely special, while Josephine stood out for her calm, gracious leadership and her ability to remember and acknowledge us whenever we returned to the hotel. Marco and Angel were also superstars at the rooftop bar. The hotel proactively asks whether guests are celebrating anything, and the team actually pays attention to the response. We did not request anything special, yet we received a complimentary suite upgrade for our anniversary, along with a bottle of wine and a card signed by members of the staff. Those thoughtful touches meant a great deal to us. We also experienced a power outage during our stay, and that unexpected moment revealed just how well prepared the team was. Staff members were positioned at critical points throughout the building, calmly guiding guests, opening doors, and providing assistance. Service culture and training often reveal themselves most clearly when something does not go according to plan, and this team rose beautifully to the occasion. The Drury Plaza Hotel gave us the location, amenities, value, and atmosphere we were seeking, but the people are what made our anniversary stay truly memorable. After more than three decades of visiting Santa Fe, we are grateful to have found a hotel that now feels like part of our connection to the city. We will absolutely return.

I should preface this review by saying that we would never book this type of hotel for ourselves…read more That said, this was booked for us by a family member we were traveling with, so we tried to have an open mind. The valets offered a warm welcome that set the tone for our entire stay and the front desk check in was friendly and efficient. In fact, every single staff member we came into contact with was an absolute delight. From the manager who we encountered each afternoon and always took the time to engage with us, to the awesome lady with the funky makeup who served the complimentary afternoon drinks. Everyone we came into contact with was lovely, even the lady bussing tables was a delight. Our room on the 2nd floor was ok, it was very long and narrow and despite having plenty of sq ft, the layout made it feel small. The bathroom was decent and the linens, towels and amenities were a good quality. Each day at 5.30pm the hotel offers complimentary drinks and snacks. We checked it out once; the cocktails, although served with a big smile, were cheap and sugary (as expected). The food (pasta and baked potatoes with fixings, hot dogs and popcorn), wasn't to our taste but many of the guests with children appeared to be making a full dinner out of them, so that is definitely a great feature for families on a budget. The location is really good, no more than a 7 min stroll from everything in the historic center of Santa Fe. I would recommend this hotel for family road trips and business travelers on a tight budget. The staff make this hotel a place you should consider if you're ever coming to Santa Fe.

A very nice hotel situated in the middle of a ton to do. Canyon road and all its art shops is just…read moresteps away. And some of Santa Fe's best restaurants are within walking distance. If your feet get tired, simply call the hotel & they will come pick you up! Rooms are clean and very quiet. Breakfast is included and they put out a nice array of breakfast foods. I got up at 6 am and coffee was waiting for me. When I'm back in Santa Fe this is where I'll be staying!

GM the staff from cleaning the room to the bar and dinner experience was amazing.Their morning…read morestaff for breakfast was even better.From here on out will always stay at the Inn on the Alameda

Had a private hot tub-- the Ofuro room, and it was just a great experience from start to finish!…read moreEven the walk up is an experience, it really shifts your mood into a peaceful and reflective state before stepping foot into the lobby. Everything, from their garden to their architecture is so beautifully thought-out. You feel like you're in Japan. If you are visiting Santa Fe, this is a MUST try! Save up and treat yourself.

Favorite part of my visit to Santa Fe!! Their staff are very well trained and chosen to work there…read more I had a very relaxing Japanese facial. I loved being able to use the grand bath, sauna and cold plunge. The foot soak area is also nice. I think this is a great value to be able to use all these pools when booking a spa treatment. My only regret was not getting a massage as well. My friend raved about hers! Make a restaurant reservation and walk over in your robe to continue your relaxation!

We ended up stopping here twice during our trip while exploring Santa Fe, and it quickly became our…read morego-to spot to unwind. The bar itself is super cute with a cozy, inviting seating area that makes you want to linger a little longer than planned. The decor leans warm and stylish without trying too hard--perfect for slipping in, grabbing a cocktail, and giving your feet a much-needed break from walking around town. The staff were genuinely friendly and welcoming. Service leaned a little on the slower side, but the warmth and attentiveness more than made up for it. It felt relaxed, not rushed--very much in tune with the whole Santa Fe vibe. Also, a random but deserved shoutout: the downstairs bathrooms are exceptional. Clean, spacious, and surprisingly elevated for a bar stop. Great spot for cocktails, light bites, and a breather in between exploring. Honestly, it left such a good impression that I'd absolutely consider staying at the hotel next time. If you're in the area and need a cozy reset, this place is 100% worth the stop.

By far, one of the best and most beautiful hotels I ever stayed in. The pictures you see on their…read morewebsite don't give it justice! The main reason for my 5 stars is the details: in the check in desk (which has a beautiful flower arrangement with local flowers) we were welcomed with a warm apple cider (which I went back for seconds a couple of times during our stay ). The room keys were small & square made out of a wooden like material. Every where you look there are flowers, local art or carvings around door frames. We had breakfast twice in their restaurant and it was delicious. Cindy was our server both times and she was great!!! The staff is super friendly and gave us great suggestions of places to go. And our room was cozy and very comfortable! And the location is perfect! Walking distance to restaurants, shops, and sightseeing! I will post the pics I took, which will hopefully give you a small taste of my experience here.

A Fine Experience…read more.... - Overall: 5 - Location: 5 - Exterior: 4 - Interior: 4 - Ambiance: 5 - Witter Byner Room: 5 - Witter Byner Bathroom: 4 - Breakfast: 5 - Amenities: 5 - Hosts: 5 - Housekeeping: 5 - Parking: 4 - Value: 5 For the first stop on our driving tour of the Southwest US, we stayed in Santa Fe for 5 nights. But where? Reviewers touted the Inn Of The Turquoise Bear.....and they were right. Pros: - Location: Central. Just south of the downtown area and a 15 minute walk to Canyon Road. - Exterior: A sprawling property in a residential neighborhood. Several smaller buildings seem to have been added over the (many) years to the main building seen on most photos of the property. - Interior: Like going back 100 years. Things were fixed, of course...especially in public spaces...but you might feel as if you're in a living museum. - Our Room (Witter Byner): Large and rambling. More than enough room for 2 people plus a balcony overlooking the front of the property. Very comfortable. I could live there for a month if we didn't mind going up and down 15 stairs to the main floor. One interesting aspect: The bathroom. It was very nice and fully equipped, but separate from our room and down 5 stairs. That wasn't a problem during the day, but a few nights were an adventure - Breakfast: Unreal. Everything was homemade with great taste. The buffet portion had sliced fruit, granola, juices, pastries and yogurt. The hosts and kitchen staff had 3-5 entrees available each day. I rarely tried those since I filled up on the buffet, but my wife ate one every day and only had good things to say. Service at the community table was gracious and unhurried with lots of interesting conversation. - Amenities: A 1-2 hour Happy Hour every day starting at 430 or 5 PM. Fresh cookies, fruit, tea and jug water were available all day (coffee from 630-10 AM). Umbrellas. Plenty of smiles. - Hosts: Everyone was very friendly, helpful, informative and even charming. Special thanks to Aileen (sp?). - Housekeeping: Effective, efficient and unobtrusive. - Parking: Sufficient. The large courtyard in front of the of the property provided enough room for cars in the 11 room B&B. - Price and Value: Reasonable. It's not cheap, but as in most cases you get what you pay for. We'd heartily recommend the Inn Of The Turquoise Bear, but make reservations well in advance.

Stayed here for three nights on our Santa Fe visit. It was formerly the home of Witter Brynner a…read morefamous poet and scholar in the early 1930's and 40's. Many of his literary friends visited here and the guest rooms are named for them. There is assigned park parking as well as it's a premium in town. The breakfasts were excellent and the staff was very accommodating. The location is convenient to the downtown Plaza and restaurants. A beautiful property.

If you're seeking a warm, relaxing boutique experience in Santa Fe, this is not it…read more Our suite, the aptly named "Territorial," was beautifully styled but functionally absurd. The bed sits just inches from the toilet door, so unless you're unusually close with your travel companion, pack earplugs and a blindfold. Dust was caked into the corners, a dead bug was in the ripple of the vintage rug, and we were greeted by a dried booger on the bathroom door (seriously). The door frame lets light in, the floors creaked like a haunted house, and the entire layout felt like it was designed by someone who's never actually had to sleep there. There were no privacy blinds, only wooden shutters, and the artwork provided enough clutter to fill the room just in case you forgot your own luggage. Breakfast was the big show! Most of what we were served was delicious. For an extra $45 per person, you'll be given whatever the kitchen feels like making that morning... no choices, no allergy considerations, and not even a glass of water. Instead, you're handed an herbal infusion and expected to sip with gratitude while waiting 90 minutes for your dessert tart. But our group's disappointment simply must have meant we didn't understand the "magic" of the experience. In the end, Casa Culinaria is the kind of place that confuses ambiance with hospitality and is more interested in curating an image than creating a welcoming stay. If you're searching in Santa Fe for a splintering rocking chair, garden corners appropriate for Instagram, or even paying $340/night to be treated like an inconvenience... this is the winner! Anyone interested in actual hospitality should keep searching.

We had an amazing stay at the Casa Culinaria Inn. What made our stay even more wonderful was our…read morethree course gourmet brunch. Carolina has created a carefully crafted menu with food that makes you feel good! Manuel took wonderful care of us. This is perfect if you are looking for a quaint breakfast spot.

Kaymon at the front desk had great customer support as well as Jesus in the bar. When we travel we…read morelike to stay at nicer places that have good customer service and these two represented the hotel well. Thanks you!!

This used to be our go-to hotel whenever we visited Santa Fe. After 15+ years of family trips and…read morestays here, we'll unfortunately be looking elsewhere. The biggest issue is security. During our most recent stay, our vehicle was one of at least three that were broken into with many very large/heavy items stolen overnight while parked in the hotel's paid parking lot. The lack of security measures, whether cameras, patrols, or staff presence, was disappointing and left us feeling unsupported after the incident. What was even more frustrating was management's response. When the answer to multiple vehicle break-ins is as we were told by the GM - there's nothing we can do and that cameras don't deter theft or help identify thieves - it's time for us to stay somewhere else. We understand that crime can happen anywhere, but guests paying for parking should reasonably expect the property to take security seriously and make an effort to protect them. What makes this especially difficult is that we've always loved this property. The hotel has a historic charm, a great location that makes it easy to explore Santa Fe on foot, and while the rooms aren't luxury accommodations, they always felt comfortable and familiar - like a home away from home. Through the years, the staff has consistently been friendly and welcoming. That's what makes this review so disappointing to write. What was once a 5-star experience for our family has dropped to about a 3-star experience because we no longer feel confident that our vehicle and belongings are safe while staying here.