I was very disappointed when I arrived at my DC "Fat Tire" bike tour. I have been on Fat Tire…read moretours before and all of their bikes are street cruisers that are super comfortable and easy to ride. When we pulled up it was clear that this was not an actual fat tire tour. Fat Tire as partnered with a local existing bike company called "Bikes Unlimited". To make sure that I got a tag-a-long for my youngest, as I know those go faster, I reached out to to fat tire customer support for instructions since I didn't see the option at check out. They advised that I put that in the notes section of the reservation. Bikes Unlimited informed me when we got there that they don't even see these notes. The only bike they had that would fit me and pull a tag-a-long was a men's mountain bike. The bar on the bike was so high that it was up my butt when I had my feet on the ground but the bike was overall too small for me when riding because the seat had to be low so I could touch the ground with the high bar. The seat was rock hard and I tweaked my back from being bent in half. I had been expecting a road cruiser they advertise on the fat tire website so riding around on a mountain bike that was both too big and too small was a bit of a disappointment. They did have cruiser style bikes that my other family members were able to use but they did not have a way to connect those to a tag-a-long. All of the other people in our tour were on standard type mountain bikes and not fat tire cruiser type bikes. Also when I reached out to the customer service line there was not option for US tours. This is because this is not a US Fat Tire Tour. This is some sort of agreement where the Bike's Unlimited Company is paying Fat Tire to be listed on their website as a Fat Tire tour. So I could not even reach the company to let them know we had gotten lost and would be there shortly when we were running behind. All that said, our tour guide was great and aside from being uncomfortable the bike tour was a great way to see all the monuments. It looks like it was also a little cheaper to book with kids via fat tire. I recommend you check out the bikes unlimited website to understand what types of bikes they have and then call them directly if you have issues or want to make sure to reserve a specific type of bike in advance. If you need a tag-a-long make sure to bring a tall person with a good back who can ride a mountain bike and you should be fine. Had I known ahead of time what to expect might not have been so disappointed with my overall experience. Starting out stressed and frustrated sort of soured the whole experience.

Bait and Switch / Misrepresentation of Tours vs. what is received / affiliate company is…read morenon-accountable Fat Tire Tours DOES NOT OPERATE the DC bike tours. Their affiliate "Unlimited Biking" does and as a result, the Integrity, Professionalism, and Experience you are used to from a Fat Tire- run tour is absent from the unaccountable, dishonest, and unfriendly staff that Unlimited Biking provides. After showing up to check in ahead of our 10:30 AM tour time today, we were told what we booked is not what we would be receiving. When asked if we could receive what was represented on the websites, we were told no. No refund was offered - a classic bait-and-switch. On July 11, we booked the "Best of DC Electric Bike Tour" on the FatTireTours website for $79 each X 4. What was supposed to be a 3.5 hour tour, ended up being 2.5 hours. For this tour, the description says " Our electric bike tours operate in groups of a maximum of 8 people", however there were 14 people on our tour. The description indicates that we would be seeing the Library of Congress, Supreme Court, Union Station, The Jefferson Memorial, and the Tidal Basin. None of attractions were on our tour. The description also represents that we will be making a "Brief stop for lunch", however this did not happen either. Most importantly, the representation of this particular tour was that it would be an "Electric Bike Tour". In fact, the description of the tour boasts " No other tour on our menu covers as many sites as this one!". But instead, we were on a regular tour, with regular bike riders. We were given Electric Bikes, but since all the other riders on the tour had regular bikes, we could not take advantage of the benefits of the electric bikes. We spent the majority of the time, coasting, or braking while we waited for children on the rest of the tour on their non-electric bikes to keep up the pace. The tour was slow and we saw less. When I asked for the tour that we paid for, Emily M said "you are getting an "Electric Bike Tour....you are on a bike Tour and you have Electric Bikes", ignoring the fact that all other representations on both Fat Tire and Unlimited Biking websites clearly differentiate the Electric Bike Tours from all other tours. Subjectively adjusting the English language to defensively tell me, the customer, that I was incorrect, is a disgrace to customer service. At the end of the tour, Emily said "I understand there was a miscommunication on the Fat Tire Website that hasn't been updated" and offered us TO PAY MORE to take the 6:30 PM tour for half-price. When I asked for a refund, she refused, saying that it's a third-party mistake. When I told her the description on the Unlimited Biking website says all the same things in the description of the Electric Bike Tour, she said "oh, we'll have to look into that" and ended the conversation. For your reference, here are the representations of each tour made on your respective websites; neither of which is what we received today. https://www.unlimitedbiking.com/tours/monumental-electric-bike-tour/ https://www.fattiretours.com/washington-dc/tours/best-of-dc-electric-bike-tour

The best tour that I've been on EVER! Wow! I can't say enough great thing about our tour with Bike…read moreand Brunch! From start to finish I was happy with our decision. We decided go on the Black Arts district tour and I am so happy that we did. Although I live in the city and very close to some of the areas covered, there were so many new things that I learned about Baltimore. It made me even happier about deciding to call this city HOME. We started out by the harbor and toured all the way to the Arts district learning so much during the ride. It was fun getting a chance to stop in to local merchants and businesses. My favorite stop was definitely the Arch Social Club. There is so much history in Baltimore. The architecture of this beautiful city phenomenal. Our guide Keisha is so informative and made the tour extremely FUN! I would recommend this tour to anyone looking to get a great workout in and learn more about this beautiful city. Thank you Bike and Brunch for a wonderful event !

Enjoyable couple hours seeing the sights of the Inner Harbor by bike. The mountain bikes were…read moresimple to ride and sturdy for the city streets. Tour itself could use a few more stops/interesting sights. This one focused on Frederick Douglass however it was just at the last 2 stops that he was spoken about and there wasn't quite as much background & history as we'd expected. Appreciated being given a generous discount for a lack of communication that had occurred a prior time we were in town and hoping to ride. We were given another discount code for future use by way of apology for this tour starting 45 minutes or more late. So a bit more content, few more stops and an on time departure would make this a perfect afternoon. Also details regarding parking in the area would be helpful.

Our son is a student athlete at Loyola so we've been visiting in and around the Inner Harbor for a…read morefew years now but we're almost always looking for something new. Came across Misty through an Airbnb advertisement and was able to contact her easily through email. We went out for a 2.5 hour ride this past Sunday and enjoyed seeing things we hadn't realized were there before as well as getting a really good feel for how the neighborhoods connect one to another. Misty is personable and shared lots of stories and recommendations for eateries. We especially enjoyed getting up close to Camden Yards for the first time. The bikes are pretty new and easy to ride and wearing a reflective vest made us feel safer in the city traffic. Would just suggest a few more photo opportunities although our requests were happily obliged. If you're looking to get a real good feel for and overview of the Inner Harbor and surrounding area look Misty up; she'll be sure to deliver.

The Bike and Roll DC Night Monuments Tour is possibly my favorite tour and now I've done it twice!…read more(2008, 2021). I also have recommended it whenever someone says they're traveling to D.C. This new location at The Wharf is even more convenient, and a fun jumping off and ending point. What's better than biking DC at the Golden Hour? Going from monument to monument! But wait, there's more! Our Tour Guide was armed with great facts and stories about the monuments (I forget her name, she's a teacher in "real life"). After we were schooled, we got to walk around the monuments, take pictures. Jefferson, FDR, MLK, (Korean WM was under construction), Lincoln, Reflecting Pool, WWII, Washington Monument. The biking wasn't ever hard at all. And our tour guide added lights to our bikes when it got dark out. History, on a bike!

This was a really fun and informative activity! Great way to see some of the sites and learn a…read morelittle more about them. Our guide Marianne was awesome. She shared her wealth of knowledge in an entertaining and fun manner. Highly recommend!

My family and I were finally able to take our twice-pandemic-postponed "Big 3 Smithsonian" tour…read morewith DC Insider Tours and it was definitely worth the wait! We were fortunate to have company co-owner Bo as our guide, He took us on an enthusiastic, informative, efficient four-hour tour of the highlights of the American History, Natural History, and Air & Space museum along with a stop at the Smithsonian Sculpture Garden. Bo's personable nature, passionate knowledge of all things Smithsonian plus Washington DC overall made the experience truly exceptional. The customer service provided by DC Insider Tours during my rescheduling throughout the pandemic was also incredible . We also appreciated the detailed day-of-your instructions, including a texted photo of the tour guide we were looking for. I highly recommend DC Insider Tours for any tour in the Washington DC area, you will NOT be disappointed!

My family hired DC Insiders for a private walking tour of DC yesterday. Bo, the owner took us…read morearound starting in Foggy Bottom at GW University. We explored the history and meaning of Foggy Bottom. Bo provided visual references and history of each spot we stopped at. We toured the Lincoln Memorial, Vietnam Memorial, World War 2 Memorial and Washington Monument. We learned information we never would have by walking around on our own. All in all Bo was full of energy and great for kids and we learned so much. We can't wait to return to DC and take another tour.

This was worth every penny! Finding the starting location was easy and only a block from a metro…read morestop. A staff member made sure bikes were the correct height and we were introduced to our tour guide. He was very helpful in navigating the city, making sure our group of 4 stayed together and was very knowledgeable. He was happy to let us walk around sites on our own and took pictures for us. If a memorial or location was blocked and we could see it, he adding something else in to make it worth our time and money. Excellent tour and a really fast way to get around and see everything in 3 hours!

We were recently visiting DC with our two teenagers. We had a limited amount of time in the city…read moreand a long list of museums and sites to see so we decided to book an evening 3 hour bike tour to maximize site seeing. We booked through Get Your Guide and they contracted with Unlimited Biking for the tour. Our guide, Tim, was friendly and very knowledgeable and our two teens thought the experience was the highlight of our time in DC! We visited a variety or noteworthy landmarks and the biking was a great low key activity! I highly recommend it!

Wow, just wow is all I can say! Behrad was a fabulous tour guide. My boyfriend and I recently took…read morea trip to DC just for fun, and I have to say Behrad truly made our trip. We got to see everything, literally everything, the city has to offer on these super cool electric bikes. I was nervous at first to ride the bike considering I've never ridden an electric bike before, but now that I have, I never want to ride a normal bike ever again! The booking process was super easy, and Behrad will customize your tour based on your preference of what you want to see / do and how long you want to stay at each sight. Hands down, one of the coolest experiences we've ever had. If sitting on a tour bus just isn't your jam and you're looking for something fun to do, then this is the tour for you! Thank you Behrad!!

From the owner: We specialize in making you feel like you just visited an old college buddy that you have not seen…read moresince college.

The service was outstanding along with the bikes!!! Highly recommend! Victor was very knowledgeable…read moreand helpful.

This company was excellent! We contacted them ahead of time to reserve electric bikes. When we…read morearrived, they had the bikes ready for us, as well as explained everything we needed to know in order to use the bikes as well as letting us know great places to stop along the bike trail that we were taking. I believe the employee that helped us was named Brian. He was the best!

A great bike store with knowledgeable, friendly staff. I went in looking for a specific bike and…read moreleft after a test ride with a better choice. I bought the Urtopia Carbon Pro and couldn't be happier with the choice.

We rented two bikes, a kids seat, and a trailer for a casual ride down the Capital Crescent Trail…read more David was super helpful and the whole experience was made very seamless and fun! Would absolutely recommend and do it again