Good customer service and a great place to buy used bikes. The workers really know their stuff and…read moredo an amazing job explaining things about each bike.

I brought my 20-year-old Giant mountain bike in for a tuneup, knowing that it needed new brake pads…read moreand a new cassette. They performed that service and also replaced all cables (brakes and gears) and the front shifter. All service was done as estimated in less than a week. For under $200, I feel like I got a new bike! I highly recommend this shop for service and sales.

Matt (the owner) was very helpful and communicative via email and phone for what we wanted/needed…read more We worked with Joe at the shop, who was great answering our questions and steering us through test rides. We got the perfect e-bikes for us, what we felt was a great deal on them and a bike rack, with excellent customer service! We'd highly recommend this bike shop!

Reasonably priced Bicycle Repair Shop in the Frederick Area that gets the job done. I came in for…read morea tune up and training wheel installation for a bike that belonged to a family member. The owner Matt did the tune up himself efficiently while I watched, and provided excellent pointers on seating position, explained what the issue were with the bike etc. The training wheel installation was smooth, even though an extra part was required, he ordered the part, didn't price gouge and reached out to me via email as soon as the part arrived and was ready for installation. Dropped off the bike and work was done the next day. Another email was sent to let me know me know the work was done. Definitely would recommend Mark and Joe to my friends if they need bicycle repairs done in a quick and a timely fashion. No complaints, I would just say for some customers they would prefer a phone call instead of an email to let them know the work is done, but I prefer the latter so no complaints on that point.

Update on the shop - it's now run by Oscar Jr and Bri. Bri is super helpful and extremely expert on…read moreall bike brands, even the most recent/advanced brands. Bri was quick to help without trying to push any extra service or products. This shop is all about helping you have a safe and fun bike experience and not trying to oversell like a lot of larger bike shops.

Great service and advice on my mountainbike. I will use Oscar for my future needs. Support our…read morelocally owned businesses. Just be aware they moved to the plaza across the street near the Starbucks at 12119 Darnestown Rd.

I've been riding for one year. I had my first bike fitting today with Travis. Travis clearly…read moreexplained the goal and process of the bike fitting and asked several questions about my cycling experience and physical issues. During the fitting, he provided much helpful advice. After one minor adjustment, I was on my way and went on a nice ride, putting to use Travis' advice to improve my climbing power. I had been a loyal customer of another bike shop and recently decided to come to Travis for all of my cycling needs. There's great value and comfort in knowing my bike has had expert attention.

Owner was very helpful with fixing bike and advice on picking bike accessories. The shop is very…read morenice and stocked with bikes and associated accessories. Highly recommended! We will be back.

I had a great experience here buying bikes for my kids. I accidentally broke the brake lines a…read morecouple months later on one of the bikes while untangling it. I took it back to the store and they fixed it on the spot with no charge since it was less than a year since I bought it.

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

I came here to get my son fitted for a snowboard and boots. It was a super busy day because it was…read moreright before a weekend with a snowstorm, but everyone was super nice, professional and helpful. The rates for renting equipment for skiing or snowboarding are reasonable and definitely more economic than renting at the slopes. It was easy to create a profile get questions answered and browse the shop. I'm super lucky that I live nearby, but I overheard that folks drove 45 minutes to an hour to get here because of how great the staff and selection are.

I came in for a pair of snowboard boots and Liam helped me out. This guy was incredibly helpful and…read moreprofessional. He worked with me to try on over 10 pairs to find the right fit. I can't recommend him enough!

Got me a new bike! Thanks to Mr. Larry and Greg's assistance. I called them to see what inventory…read morethey had on high performance foldable bikes. When I arrived they had 3 ready for me to hit the road on a test ride. This was my 2nd foldable bike, but my 1st high performance one, so I wanted something that I could grow into skill- wise. I got on a Brompton which felt amazing to the tune of $3,200 (a bit out of my price range). After all my research, I thought I would leave with a Montague, but the ride was just mid and the style wasn't cool. But when they put me on the Dahon-the ride was smooth, there was easy access to speed, and the gears handy to my fingers to switch. Like a 10 year old, I hollered out "I want this one!!!" Light weight, made of aluminum, attractive, modern, slightly used, and still under warranty, they gave it to me for $200 under the market price value. I highly recommend Mount Airy Bicycles, with over 6,000 bikes in inventory, you're bound to find something especially for you. Customer service and knowledge were top notch. Larry predicted that I would get the Dahon. Greg showed me all the mechanics of the bike before I left and we added a drink holder. I'll be back in a little under a year for a check up. Between Tony's BBQ, Jimmie Cone, and test riding all day, this was a lovely day trip!

So we wandered back to get ebikes this time. First this place is a trap. You go, the friendly…read morepeople help you and you spend way more time and money than you were expecting. Awesome people. Awesome store. Helpful Friendly and of course there is Mitzi the official store dog!

Nice selection of footwear. I visited REI recently for first…read moretime. Located @Pike & Rose. Seeking new shoes designed for walking/support. I was not disappointed. I took a minute to find an associate to get shoes. Once associate arrived I tried on several pairs & select an idea new pair of shoes. I also saw a wide selection of clothes for various outdoor activities & indoor fitness. Great checkout customer service.

Update: Service is…read moreawful. Waiting for checkout is the sure way to drop all your purchases while store assistants entertain themselves with extensive chats solving world problems. Line is brutal and sad. People are dropping things they want to buy. While store features a few good brands, it is useful for trying on if you do not mind undressing in front of others since fitting rooms are locked and finding a willing store associate with keys is not something one can guarantee. If something fits you and you want instant gratification of purchase, you must stay in a line where store associate chats every customer up to demonstrate family like environment while marinating you for an hour waiting. You should consider if you want to wait or better order online. If you decided to buy, then after 20-40 minutes of waiting you are pressured through attack on why you do not want to become a member. REI, I do not want to become a member of this environment exactly because you are not considered about people. Those people in the line behind me want to enjoy their Saturday and you do not care about it. This is all I need to know. It is exactly the environment that I avoid as plaque as it is inconsiderate, often rude, entitled, pushy, and fake. I do not appreciate when you ask me to shut up and let you finish your speech why I must become a member. Today I made a good decision to leave the line while dropping whatever I wanted to purchase ($300+). A gentleman in front of me did the same thing. I saw gloomy faces of ladies in the line whom I passed on my way out and they were considering to leave as well.

I have a son whose sports are getting more expensive so when I was looking for lower cost options…read morefor high quality baseball equipment and clothing, this place came up. The opening hours are limited but I was able to get in on a Saturday right after practice. Lots of families were there with the same idea. Just be prepared to be patient to find parking because the location is in a warehouse/garage district. The staff were very kind and helpful in showing me where the bats, batting helmets, gloves and other supplies were. Think about this place like a thrift store - some items are in great condition, some are passable and ok for a season, but you may have to lower your expectations if you are looking for super low prices. But knowing that some new bats are $100+ or even upwards of $250+ a pop, getting a decent one for 50% off retail is great when you don't have the luxury of waiting for sales. And if you are conservation minded like me, the fact that this stuff isn't just getting thrown out and can be used for others is a plus. They also obviously have softball, football, hockey, soccer, and other sport supplies in stock. And the store did not smell like a nasty locker room, which us a great sign.

Such a great family run place, it felt like stepping back in time when shops like this actually had…read morehelpful and knowledgeable staff that take the time to really help you out. I brought my daughter here for her first figure skates and the experience could not have gone any better. She walked out with a pair of great fitting skates, freshly sharpened, and a huge smile on her face. And all for a very low price, we couldn't be more satisfied and would highly recommend them to anyone.

We were looking for a bike for the coming birthday, like to physically look at the size/fit and…read moresuch for someone who has not ridden a bigger bike. The staff was not nice and was worried the bike would be damaged by trying it. He lost interest in talking to us and headed for the next customer. We liked the bike and was going to get it closer to the birthday and when we called they had no assembled bikes and wont do it for few weeks lol. What a joke. I called the Clarendon store and they said they can assemble for us within the hour so we drove there and the staff there was just night and day compared to rockville they helped my son get on even though he couldnt ride it yet and lead him around the store so he can enjoy it first hand. Rockville lost a sale and customer forever. Very sad customer service.

The best in everything, sevice and customer relations. Brenda, Chris and Oliver were great to work…read moreas purchased my new Bike. Thanks Herb