We have been to this location multiple times for yearly wellness check ups as well as sick visits. All the providers are excellent in the quality care they provide. Overall the office and doctor visit is good but once in while the wait time takes forever. I hope they can figure that out because I personally don't think you should wait more than 15-20 minutes to see a provider. We have waited sometimes close to an hour to see a provider for our son. But overall, would recommend this office because they know how to take care of children in a great manner. read more

1 Star (If I could give 0, I would) This is the worst doctor's office I have ever dealt with, and I would never recommend sending your children here--especially if they have special needs. Both of my children have been patients here (not for much longer), and every single time I've needed something important--like a referral or documentation--it NEVER gets done. My 3-year-old son has Cerebral Palsy and chronic lung disease from being a 26-week preemie. At his appointment on 9/25, I told the doctor his medication list MUST be uploaded to the patient portal so his school nurse could administer his medication today (9/29). I also brought my daughter in on 9/27 because she wasn't feeling well, and while that doctor at least prescribed medication, the main issue with my son's medications was still not resolved. This morning (9/29) at 8 AM, I called to confirm if my son's medications were uploaded. Of course, they were not. The woman on the phone told me, "it can take up to 72 hours." I said absolutely not--I was told this would be handled on 9/25, and my son cannot wait 72 hours without medication. When I called again later, I was transferred all over the place only to be told "they are at lunch until 1:30." The staff I spoke to were dismissive and unprofessional--one man just repeated "ma'am, ma'am, ma'am" over and over as if I was yelling, when I made it clear I was upset at the situation, not him personally. This office is completely incompetent and careless. They are putting children's health at risk, and I cannot stress enough how unprofessional and unhelpful they are. I am furious, and I will be taking both of my children elsewhere immediately. Do not bring your kids here--especially not if they have special medical needs. If I could give 0 stars, I would. read more

My child has been a patient there for years. We've stayed with the office, despite wait times and busy lobbies, because of one physician we loved (who has since retired) and because their online portal was very convenient - particularly when school forms are needed. They migrated their portal system about a year ago. Because of some glitch, we've not been able to access the portal despite numerous emails with their portal support team. I literally cannot get them to call me about the issue and to resolve it once and for all. If you want to be treated like a number rather than a valued customer, then this is the place for you. read more

this review is NOT about the providers or staff ** it is strictly about the NEW PATIENT PORTAL.** have been with Pediatric Associates for a while and overall I like the practice. Rebecca Lowen is an amazing professional, caring, knowledgeable, and always takes the time to listen. I also like the staff; they are generally kind and helpful. However, the new patient portal is very disappointing. Many documents and important information are missing compared to the old portal. Referrals and lab referrals are often not available, and even when appointments are canceled, they still show up in the system. It feels very disorganized and confusing, especially when trying to manage my child's care. I truly hope the portal issues are addressed soon, because the providers and staff deserve a system that actually works. read more

Be careful, they take your payment give a receipt then tell you it wasn't received on their end and won't allow you to make appointment until bogus balance is paid read more

If you're looking for any personal contact from Pediatrics Associates, you'll be sorely disappointed. Unable to contact Office staff. They were all calls to call Center. read more

I had a very disappointing experience with Dr. Dania Rumbak. While my child was actively vomiting and clearly distressed, she entered the room and immediately began demanding details instead of allowing me a moment to comfort my child. Her approach lacked empathy, and consideration under the circumstances. She offered no meaningful solutions beyond immediately trying to give Zofran for the vomiting without fully understanding the situation. I asked for a nebulizer to help soothe my child, and while she agreed, she only sent in a prescription for saline and completely forgot the nebulizer itself. Since the office just closed, I had to call the on-call doctor to get what was needed. Then I was told a nebulizer could have been provided by the office directly which was never mentioned. Overall, this was a frustrating experience that added stress to an already difficult situation. I do not recommend this location. read more

Healow app to make appointments is AWFUL! Not user friendly in any way and the offices refuse to answer phones to help you. They make you leave a message instead. If a child has 2 parents and need to add the child to both parents Healow app, it won't allow it. It should NOT be this difficult to get medical care for my children. read more

Does not even have a doctor and always tried to charge for nothing not coming back again

Probably the worst pediatrician in the south Florida area. They used to be caring and used to try to help sick children. Now they out source all calls to India or somewhere in Asia or the Middle East and they don't even try to help kids get seen. I called over 4 times to get an appointment and each time, they don't have an available appointment. The purpose of a pediatric doctor is to be able to help kids who cannot always articulate their problems. Parents please AVOID THIS OFFICE AT ALL COSTS!!! They will avoid caring for your child and can only be available for well visits. RUN, RUN, RUN!!!! I am writing this review to help other parents like myself. Our kids are our precious cargo, this place doesn't care. GO ELSEWHERE!!!! read more

To all the angels that work at pediatric association and nurse practitioner Julie!!!! I give 100 stars. Thank you from the bottom of my heart. If only every medical office was exactly like this office, what a beautiful world it would be. Grandma read more

The bottom line is customer service and if you don't know how to deliver it you as a business are in a big problem So yes this location have a very hard time to deliver a good customer service l. If you make an appointment and need to wait literally an hour just to get to your appointment..so yes it's a very bad customer service.I was totally ok if it was the first time it happened but unfortunately it happened to many times with this location No recommended by me and I'm going to change my pediatric location TODAY ! read more

Located in the Greens Shopping Center, Boca Pediatric Associates is purportedly been around for over 60 years. One of my neighbors recommended the practice to us, so when we needed an appointment it was the first place I looked. Making an appointment was a bit of a hassle. I had to do the new patient forms via the phone and it was time consuming and cumbersome. I also had trouble understanding the associate. Further, she was also difficult for no apparent reason, asking redundant questions and wasting my time. On the day of the appointment I was impressed with the facility. It had a cheery and kid friendly atmosphere and they even have a TV for for little ones to watch, which takes the edge off of being in a doctors office. Our appointment was with Dr. Cutler. He's a really nice doctor who I felt was trustworthy and caring. However, we had a 410pm appointment and didn't get see him until 525pm which I thought was really ridiculous. They weren't even that crowded, maybe 2 people were ahead of us. Not sure what the issue was, but I didn't enjoy waiting nor did I feel like the staff really cared much about our predicament. Overall two stars. Five for the doctor, but 1 for the office staff and 1 for them not honoring our appointment time or letting us know beforehand that they were running late. read more

They were prompt and the doctor that saw my son was very kind and caring. Sometimes the doctors are in a rush and don't make you feel comfortable. Def not here read more

They are suck at their job i called 3 time and waited for 22min but no one still didn't answer after 30 min.

I wish I could leave 0 stars. After a loyal customer for 7 years, this place has gone so downhill. Where to begin. 1) They were billing me and my insurance for cancelled visit. I had to call 4 times, speak with a doctor to get this corrected, and speak with my insurance company. 2) Billing me co-pays for annual well visit that should be of no charge. 3) I switched offices and the new pediatrician's office and specialists have to call me to tell me they are having a hard time getting my children's medical records from Pediatric Associates. On March 7 2022 I emailed Pediatric Associates (per their protocols) with an urgent message to get me my children's full medical records sent to my home. It has been 3 weeks and nothing. This is now hindering continued medical care for my son who has medical needs and need ongoing attention. 4) My son had a febrile seizure approx 10 hours after his MMR vaccine at Pediatric Associates. I called Pediatric Associates the next day to inform them as I wanted to speak with my doctor and book an appointment. Receptionist was pushing me to pay down my copays (which were false copays) before booking my appointment. It took 1 week later to finally get a call back from his doctor Dr Cutler, who apologized profusely and that "changes would happen"... ultimately never went to that appointment and moved to Pediatric Partners which seems more organized and compassionate. HOWEVER NO "CHANGES HAPPENED" as I'm still dealing with headaches to get my children's medical records! read more

This practice doesn't care about your child's well being and only cares about profits. They nickel and dime you for everything and greet you with "Your Copay please", instead of a hello. They perform services which have nothing to do with the reason for your visit and then balance bill you. I had a brief period where I didn't have insurance coverage and had to pay cash out of pocket. After paying the agreed upon price, they sent me another bill for $40. read more

Reviewing the doctor vs. reviewing the business, unfortunately is not the same ... As a business, Pediatric Associates is absolutely horrible - waiting time is simply a suggestion, stuff attitude is far, far away from caring about your child, your schedule or anything else associated with your visit. Elemental politeness, simple matters of positive attitude, especially when talking to a child simply non-existent! You and your child are nothing but a number, along with multiple others tripped for hours inside "observation rooms".... if you have any other options, other than Pediatric Associates - use it to avoid and authentic "third world countries treatment.... read more

!! beware !! i brought my daughter here twice last week and called three times!!!! they kept telling me it was a cold.. mom mode went it and we ended up at the er with pneumonia, flu and ear infection!!! when i called the next day to tell them all they said was sorry.. but here is when it gets better they told me to come in for a check up at 6:10pm two days later. i get there and they said i had to pay an after hours fee when i shouldn't have been there after hours if they diagnosed her the two times i came the week before !!!l so i walked out and here i m with no input if daughter is still sick or not. legit worst place i wouldn't recommend to anyone. Off too pediatric partners I go. read more

I wish I could give this place negative 5 stars that's how bad it is. First off it's always dirty. Second we waited almost an hour to be called back then they sat me and my daughter in the back for what totaled up to be over an hour from the time I arrived for our 350 appt. I finally had enough and left, told them i was leaving as we have been here over an hour. They just said ok and went back to chatting with each other. No apology, no nothing. I've had multiple bad experiences with these people and their bedside manner is terrible. Never again. I'm finding a new drs office for my daughter. read more

This place is impossible to get a hold of on the phone. 30 minute wait for an agent. If you save a place in line for call back. Agent calls back an hour later and immediately hangs up before you can answer the phone. Been trying to get a hold of this office all day with no luck. What a waste of time. Will be going to a pediatrician that actually cares about kids. read more

Awesome Doctors Great place All the staff here is very friendly We are glad as a family that we have the best group of doctors in Fl read more

This place is exactly what's wrong with the US medical system. We came in for a rash. Waited over an hr to see the doctor. We saw him literally less than 10minutes, got a script and one vaccine. They billed my insurance $1000! The visit alone was billed at $500. He didn't even touch the child. This practice is a great example of what's wrong with our medical system. Don't go to here, you're just a cash cow for them. read more

The worst Dr's office I have ever been to.The Dr's I think are good but it's like going to a cattle station. They are over booking patients and always make you wait over one hour. You get treated like a number and shoved in a side room. I had an appointment at 9.30 and they were running over 1 hour late. It's impossible to run an hour late at 9.30 in the morning unless you are over booking. This is just about book as many pieces of cattle in the herd and make as much money as possable. I am sure there are other DR'S that will see patients in a timely manner. Look elsewhere if you value your timr.That said the Dr's are good. read more

Pediatric associates in palm beach gardens is terrible When my daughter was sick , they told her to sleep more ‍ she was finally diagnosed with a mono weeks later by an OB GYN She came back to get a referral to see a specialist They refused to give her a referral Same thing with my son Every time we ask for a referral They don't understand , they keep calling And I have to start the whole story from the beginning We are switching dr in January Can't wait to go somewhere else read more

5 star doctors, 1 star front desk. They're always, always running behind. Always AT LEAST a 1-hour wait, even if you make your appointment weeks in advance. Always a long line when you walk in. Fyi it's not a Covid thing, they were always the same way. If it wasn't so close to my house I wouldn't go to this place. read more

HORRIBLE!!!!!!!!!!!!!!!! I answered all important questions that needed to be includeded in a situation due to covid and the representative who I spoke mentioned all she needed to help and speak with me with a sick child was a phone number as I had changed it and didnt have or remember the old phone number. WHY WOULD AN OLD PHONE NUMBER BE SO IMPORTANT DUE TO COVID TIMES AS THESE!!!!!!!!! read more

Terrible terrible ..... wait time is ridiculous over an hour easily and it's dead in here .... how is this possible ..... screaming kids noisy ugh I just wanna have my kid seen .... read more

What a disgrace and poor excuse for a doctor's office. 7:50am appointment. We left after not having been seen for 50 minutes. FIRST APPOINTMENT in the morning, and we waited for 50 minutes. This is our 3rd and final time here. Each of the 2nd previous appointments, we also waited an inordinant amount of time. Not sure why it took me till now to finally write a review. An unprofessional support staff rudely ignores your pleas to be seen. The waiting room had (and always has) upwards of 20-30 patients waiting. It's impossible to judge the pediatric care when no physician or nuse treats you. There are many other great pediatricians in the Boca Raton area. We are now moving to one of them. This place does not deserve to stay in business. read more

This is by far the best service we have received in Boca. A loud shoutout to Dr. Marcus for his ever tender and loving care. The place is very well run - no waiting time. Very well kept - clean, friendly and very accommodating. Will definitely recommend ! read more

This place is simply awesome, I have had the opportunity to see different doctors when mine is not available and ALL OF THEM are AWESOME!, the staff is extremely friendly and they are available 24 hours a day if you need something in the middle of the night you just give them a call, that was extremely helpful. The location is really cute and clean in general, if you are looking for a good pediatrician and you have the opportunity to read me, stop the hunt and give them a call you wont regret it! read more

Dr. Papa is amazing! So kind and caring. Always makes us feel welcome and takes the time to get the job done!

I called today for My baby 30 months he's sick coughing and weazing they can't give me any appointment for sick child they said they can accept only well visit and other kind of appointment but no sick child!!! How crazy is that??? read more

So multiple reviews year after year talks about the nice doctors, but the ridiculously long wait. This is just a sad disservice to the staff and of course a complete and utter disregard for the customers' time. The wait time is unreasonably long. It is just not right. Please address this matter. The smoking mirrors of calling you back to the treatment rooms to wait another 45 - 1hr is just unprofessional and wrong. Why schedule appointments if you have zero chance of meeting these expectations. Just be honest and tell everyone to show up and hope for the best. At least we can manage timelines that way! Again, your wait times for both in the lobby and the in the treatment rooms are unreasonably long. Let's see what future reviews look like. read more

Toddler came in for a sick visit and was completely mis-diagnosed by Dr. Cutler. Glad I went to another nurse and doctor at Boca Regional NICU for a 2nd opinion, which was also the correct diagnosis. While some doctors like Arreaza are great and nice, it will behoove any smart family to get a second opinion! The worst thing you can do for your child is give them the prescribed antibiotics when being mis-diagnosed. read more

Highly recommended this office! William in the front office literally shows great attitude and takes his time with answering any questions we have. 5 stars all the way. read more

Dr. Cutler is a great doctor. I've been taking my kids to him for years. The staff is friendly. At times you wait but it's worth it I live close by. Would recommend. read more

The waiting time here is ridiculous! Every time we wait for an hour or so to be called in and then for another half hour or so to see the doctor! With a baby younger than 6 months that is unacceptable! They keep saying you are next and there is no one you can talk with to complain about it! Frustrated! read more

The doctor Sally Chen is very good. But the staff is VERY BAD. We called and confirmed that they accept Florida Blue, but ended up paying a bill. DONOT GO unless you are rich and 100% sure your insurance will cover you up. read more

Honestly THE BEST doctors office. Dr. Cutler is amazing, I trust him 1,000% so nice to go to a pediatrician office with such a great staff. William was so nice & helpful. He will go over and beyond to help in any way he can. If your kids don't already come to this office..... they should read more