We love Arbor Pediatrics!!! Dr. A is amazing. She takes her…read moretime with our little one and doesn't rush us or make us wait. She is also very understanding and caring. Her staff is amazing as well. They are super responsive and supportive at all times.

Excellent patient care and super accessible. You can even text on the weekend with questions!…read moreHighly recommend!

My wife has been going to this clinic for sometime and she has always been treated with good…read moreservice. My issue here is the lack of accountability with their billing department that is a third party. I received a letter stating that I owe an amount, when I call the clinic they told me to call my insurance. My insurance tells me they already paid one claim but have not received the 2nd one. When I called the eye clinic they were unaware of this told me they will get back to me but received no call. Almost a month have past and I still have no answer, I still have to wait fir the third party to figure out if I owe something from one year ago.

We've been going to Keller Eye Care for many years and have happy with the doctors that we have…read moreseen. The ability to schedule an appointment is less than desirable. The earliest availability to schedule over this past year has been approximately three months out. I don't need same day, same week appointments but need an office that can accommodate an appointment within the next month. My contact lenses fitting last year was to the point of comical. We had to go through several different brands and strengths to find one that worked. After each trial, I would have to wait 1-2 weeks for the doctor to be available to respond to a message and prescribe a different option. This lead to my fitting lasting nearly two months, which I find to be unacceptable.

The office staff is great and Dr. Patel is wonderful. I trust my eyes to her! We are monitoring the…read morepressures to prevent damage to the optic nerves. I'm glad I was referred here by my optician.

Ever since Dr. SMYTH retired, the quality of care went way down. They put me on a new eye drop,then…read morecalled to tell me to stop using it. I called back two times aski g if I was supposed to go back to my old drops. Never got a call back with an answer. Last 2 visits, I waited over an hour to see a doctor. I was told that my doctor was in surgery, resulting in the delays. Both times. I would have understood if they had contacted me about moving appointment time.

This place is like a back alley doctors office. They don't diagnose properly and they can never get…read moreyou in. They do appointments by every 10 minutes to get more people in to charge your insurance. The office staff is beyond rude and don't even know how to properly answer your questions. They're the circle back staff. Don't waste your time here!!! Don't trust your kids with them either. Report this place hopefully there's a change because this is not it. Also they can't use COVID as an excuse as to why they're trash. Look at all the reviews

PA Stephanie is wonderful and always very caring towards my special needs children, she always…read moretakes great care of us and I never feel rushed and our concerns never get dismissed! Stephanie is a star!!!!

Great experience. Staff is attentive, Doctor is thorough and explains everything. Nice relaxed…read moreatmosphere. Will continue to use this location.

Tried to code my appointment and bill my insurance incorrectly. Pretty building , bad practice. I…read moredon't know if they do this often but this is my experience, insurance scam. 0/10

Dr. Myers's is excellent and gives a personal touch. She's knowledgeable in her field and gives…read moreadvice based on experience and facts. She does not try to sell you glass or contact, and if you do wear contacts she provides samples until your order arrives. I highly recommend her and her staff and I would not go anywhere else, even if it was less expensive she's that good. I am also a huge supporter of women owned businesses.

Dr. Meyers is incredible, warmhearted, kind, and attentive. She is absolutely wonderful with kids!…read moreShe can put first timers at ease like I have never experienced before. She makes sure to walk you through everything she is going to do before she does it to help calm patients. She is first and foremost concerned about her patients, not trying to push anything or sell you something that isn't necessary. My kid and I where the first to visit, and it was so amazing that I scheduled my second kid and convinced my mom to leave her current eye doc for Dr. Meyers. My mom said that it was a tremendous improvement from where she was going and that she wished that she had found Dr. Meyers sooner. We wholeheartedly recommend Dr. Meyers and Texas Family Vision Center.

Exam completed. Diagnosis explained. Recommendations made for specialists. Courteous &…read moreprofessional. I'm in a rock band. The only thing that was annoying was the volume of the waiting room music. Never mind the depressing songs. Just saying.

Dear Office Manager,…read more I am writing to file a formal complaint regarding my recent experience with your office, specifically involving a staff member named Shaye during several phone interactions. I contacted the office multiple times seeking assistance and clarification about services and coverage. During each call, I remained polite and respectful. Unfortunately, the tone and manner in which I was spoken to felt dismissive, unhelpful, and unprofessional. I did not receive clear guidance despite calling several times, and the conversations felt focused only on payment rather than patient care and understanding. As a Medicaid patient, I left these interactions feeling judged and unwelcome. This experience was deeply upsetting and made me feel discouraged about seeking care through your location. No patient should feel uncomfortable or ashamed when trying to access medical services. I am requesting that this matter be reviewed and addressed. At minimum, I hope additional training can be provided to ensure all patients are treated with respect, fairness, and professionalism regardless of insurance type or background. Thank you for your time and attention to this matter. I would appreciate a response regarding any steps taken to address this concern. Sincerely, Lisa Harmon

Dr Shakouri is very patient…read more He explains everything and really listens even if you complain. I've been seeing him for 10 or so years and I just love his beside manner.

Awful experiences. Each time, I have to follow up myself to…read moreensure I get the care I need. During visits, Dr. Leon seems SO busy or over booked (or just does not care), doesn't know which pt he is seeing, who I am or why I am there. He does not take time to get to know you or educate you at all. For example, during my very first visit with Dr. Leon, he asked if I have "any pertinent family history" - the average person may not know what that means OR what is considered pertinent. My patch test came back posistive for items, including nickel. He asked if I eat a lot of canned food to which I replied "not really, well we have been eating a lot of tuna lately". He did not acknowledge that reply and moved onto his next question. Should I be avoiding tuna or other canned foods??? I guess I will never know. He asked many questions like this to which I replied yes, and he just moved onto the next question with no education or guidance. I asked him the best way to know if I am allergic to a products ingredient if that item was not included in the patch test, to which he replied very odd - giving me a non answer and just telling me to scan my products in the allergy app. Ok, well if we dont test for X, the app will say I am not allergic to X - so that does not help me. I asked him about 3 different, nice ways to which he replied "This is the gold standard and we do patch testing multiple times per week". Again, a non answer and he seemed almost offended that I would ask how I know if I am allergic to something or not that we do not test for. It was super weird so I dropped it. During my follow up with him, he walked into the room and asked ME to remind HIM what my "chief complaint is" bc he didn't take 30 sec to review my chart first. We were in the middle of talking, and after a few min he opens the laptop and says "Anne right?" as though he didn't know WHICH pt I was for sure and had to double check. At my follow up, I had to remind them I was also there for a nasal scope. Dr. Leon was supposed to send a medication to my pharmacy after my appt, that same day and did not. I had to follow up the next day to ask them to send it. Appts are very long, I am often put in a room and wait 45 min or more to be seen. I was also told I needed a sinus CT scan but they could not see me for 5 weeks! Insane. I explained I cannot wait that long and asked to be fit in that week, or send the order to an outside facility, so they did fit me in. I went in this week, Thurs 8/13 for the in office CT scan and waited in the lobby for 30 min. The front desk went to check on my wait time, and when she came back, I heard her tell her coworker that the main guy who does the scan was out that day and the girl covering was not monitoring the CT scan schedule. Great. I was told Dr. Leon would call me with the CT scan results (he reads them in the office), I was given option to wait for him to come talk to me about results in person that day while I was there or a phone call and chose a call because I needed to get back to work. It was implied and understood by me that he would call the same day, this was Thursday. Of course, he did not call me with the results. I sent a msg on the patient portal Thurs 8/13 evening asking them to call me Friday before the weekend as my symptoms were very uncomfortable and I am hoping to know results/treatment plan/meds etc before the weekend. At this point, it's been several weeks since I started coming here and we've tried two diff meds that have not helped. I still did not get a call before they closed Friday 8/14 for the weekend. Do not expect any bedside manner, education, answer to your questions, or prompt care here. I plan to follow up again next week on the scan results and I have already scheduled with a new doctor/office to transfer my care