Not as good as it should be. ER doctors aren't their's, they are contracted and separate entities…read more The ER is typical of them..crowded, you get lost in the queue and quality of care is hit or miss. When my Dr went in for an emergency, complicated back problems, top notch (thank goodness) and was admitted to Barrows for surgery with the neurosurgeon highly rated and a concerned doctor giving my daughter a chance...and what an excellent doctor! Still a better hospital than any Banner so I'd recommend them out of that alone, but their rating is in the toilet concerning me.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

Here I am, another hospital with a 3 rating and I cannot understand why…read more I checked in as I visited a friend in the Intensive Care Unit. Between Phoenix Fire and Banner staff, they just keep my friend alive. He keeps living and working as his life ticks away. That's fine, he has incredible skills. Arriving at the right place, the ICU waiting area had a crush of emotional people raising humidity in the area about 20 percent. It was not a good scene. Would they rate 1 because all the immense knowledge, nursing skill and technology could not save the person on the ward? After I passed some fairly intense questioning on the entry phone I was allowed to pass through. My friend, much better than Sunday. I did not notice the gown/glove requirement in the sum light. Within 3 minutes, Sherrie's tailoring service had me measured and dressed in fine quality blue virgin vinyl and latex formal gloves. My friend looked like a spider in his web of tubes. I slipped him a nice looking cheesecake and strawberry cup from the East Entry coffee shop. He was delighted, but Dulce de Leche is his favorite. We spoke. I left at dusk. I was confused between Towers 1 and 2. Jasmine, hospital employee getting off shift, heloed me get to the Donation Tree hallway. Thank you Jasmine. A Daisy for you. I returned to my car in the parking garage, paid my $6, returned home safely.

I came here for a kidney transplant on 3/31/26 so my stay was for 3 nights and discharged on the…read more4th day. The level of care I received was outstanding. It's a lot to physically and mentally navigate the challenges of major surgery but the nurses and doctors made my entire experience pleasant, professional, and safe. There was never a time when I felt out of the loop as my recovery progressed and what tests and medicines were added to my daily routine. All the staff on the 17th Floor were amazing. Every RN, PCA, Doctor, support staff, and housekeeping were highly attentive to my needs. The only critique I would say is that sometimes I'd be missing an item or two of my meals. I was served breakfast, lunch, and dinner that was preordered via link to my phone. 90% of the time, my meals arrived with everything that I requested and the other times they were missing without explanation. Other than that, this is a 100 star hospital. I trust Banner University Medical for all my medical needs.

The Mayo Clinic Emergency Department treated me for influenza A recently. As always it was a…read morepositive experience surrounded by caring cheerful staff. The new ED runs so smoothly with all departments close by. X-rays and blood tests results are back quickly and a board in your private room indicates when they have all been completed and the Dr and nurses names along with test progress is updated quickly. I have had many experiences of other departments there, from neurology , to foot surgery consultations and I am presently experiencing appointments in the PT department. Every where I go I am greeted and cared for with loving care and expertise. There are no rushed appointments and in my experience they run on time. What a great experience every time I have an appointment. Phone staff are so on the ball calling to make appointments and are mindful and helpful of time constraints one may have. Liz.

This is the second time that I have brought the same patient to the ER on Mayo blvd for a suspected…read moreUTI. For them to tell me that she was negative. I used text strips to confirm their incompetence . Had a professional confirm and ordered antibiotics. I am not a fan of mayo but it wasn't my choice to go there. Dawn Packer Independent CNA Caregiver.

My husband and I are here from St. Louis and both of us ended up needing to go to urgent care. We…read moredidn't go on the same day or for the same reason though! We both had a great experience there! The wait time wasn't long, we were seen pretty quickly after we arrived. The whole process didn't take long at all! We both saw caring professionals who were able to give us a diagnosis, a care plan, and call in a scrip for us. It's always a little strange to need care in an unfamiliar area, but this was great! We both highly recommend Honor Health!

My baby's getting better too slowly! But it's eventually gonna release! It's been several…read moredays post surgery and she's getting better but still homesick!‍

Super caring staff, very attentive, really helpful with my kids during our visit , super friendly …read more Definitely grateful this hospital is down the street from us always a clean environment and we are always greeted with such respect .

Just brought Scott G for a procedure. Came to the Hospital early. Checked in at admitting. Then we…read morewalked to the waiting area for his procedure.

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.

Now known as Arizona Specialty Surgical Center. My…read more husbands knee surgery went very well. ALL STAFF are outstanding from reception to surgeon without exception. The facility runs like clockwork. Family members are kept informed as to patients surgery by a frequently updated detail board. This facility has one of the best chefs in town producing tasty hot meals. My husband's steak was tender cooked to perfection and hot. Helpful caring staff are there support and inform throughout the stay. We cannot speak highly enough of this experience. 10 star rating would be too few. Follow up once home was appreciated.

This hospital did not provide adequate post operative care for my husband, resulting in extreme…read morestress and delayed recovery. One of the nurses was extremely rude towards him and would not call me, per his request, to come help him. I found out later that they left him for about an hour soaking in his urine. This is not a hospital for a patient that is older. This is our second experience with this hospital and both times have been extremely difficult and disappointing.

The best staff - very supportive and caring at time when I needed them most and was unsure of the…read moreoutcome, I appreciate them so much

I delivered a baby here and when you go to the main entrance where they tell you to go if you are…read morein labor, you have to hit a buzzer if it is after hours. the maternity staff come to open the door to let you in, when I arrived, I was 8 cm dilated and for me to have to wait about five minutes for them to come downstairs to let me in is crazy and they asked my significant other if I was able to walk , I was still in the car and instead of I'm coming to me they want me to walk to the doors, but I honestly could not walk, my contractions were so bad. The one nurse, I didn't like her demeanor but I understand she was trying to help me as well as do her job, but I was laboring fast and could barely even move. It wasn't my first baby, I have had WAY better experiences elsewhere but I also have all my kids in a different state.. the maternity ward is significantly outdated , rooms ran down and super small. The food was nasty. Other than the one nurses demeanor the rest of the staff and nurses I had were very friendly. I had my son within barely a hour after arriving to the hospital so they weren't able to see what labs I had or hadn't had while I was pregnant, come to find out one test I should've had when I was pregnant wasn't order by the doctor so I had to get the test ran after my son was born and I had to stay a extra day due to waiting on getting the lab results back. I had no issues during the labor process itself, honestly one of my easiest, fastest labors but probably because I arrived at the hospital at 8 cm basically ready to already push. I would not want to deliver here again unless I absolutely had to.

Honor Health Deer Valley Medical Center deserves a million stars! The hospital and staff are…read morephenomenal! They care for my Father with excellence. I want to recognize someone that was extraordinary and went out of his way to help me. I will NEVER forget Mike Kenney-in security! I had just found out my father was having emergency surgery. I raced to the hospital. My dad was waiting in a room at the er. He was going to Pre Op. Mr. Kenney hustled me back to the room-and I was sad to see the bed was gone. He had been taken to pre op. Mr. Kenney could tell I was upset bc I didn't get to see my elderly dad before he went to emergency surgery. He quickly advised me the fastest way to see him. I know this doesn't seem like a lot-but I am forever grateful bc I got to spend time with him right before surgery. I was also there to support my mom who was very worried. If it weren't for Mike-I wouldn't have been there for my mom or got to hug my dad. I am forever grateful. He didn't have to go out of his way to help me. I saw the amazing Mike several days to follow. He is excellent at his job and truly cares about patients and their family! MIKE KENNEY-you deserve a million stars! I am forever grateful! Thank you for going above and beyond! Thank you for caring!

Whomever had the not so brilliant idea of making this hospital bigger without addressing the…read morealready major parking problems 10x worse! There is no valet on weekends or evenings. If you plan to park in the garage during these times, plan on walking to the front of the hospital in the high temperatures just to get to patient rooms. (The walk to the front is pretty long in the heat) Anyone with 2 functioning brain cells would have knocked down the medical building beside the hospital and built a parking garage there. Imagine that good idea!! Better planning and more intelligent thought might have made an already chaotic parking situation better instead of worse!

Terrible place to be!!! Unattended staffs on top of…read moreattitudes!!! Alert sounds doesn't alert anyone. When I walked into nurse station, everyone was eating and chatting! Like restaurant.

I want here for chronic migraines. My neurologist was Daniel Smoots. He asked many questions, was…read moreextremely attentive, allowed me time to explain everything relavent, gave me many treatment options he explained great especially when I asked for more detail, and was very helpful in getting referrals and medication I needed. It was also very easy to contact him via the honorhealth website when I needed to change the location for my MRI. I arrived late because of something entirely out of my control, and I was so worried I wouldn't be able to get seen. Despite my stress the office staff were helpful and got me in anyways.