Dr Fresno has been my sons doctor for the past 6 years. She is awesome and definitely a blessing in our life. We absolutely love her. She's very kind, helpful and always addresses our concerns. All the other doctors over there are also very helpful . The staff over there are very efficient. They always help us and we have never had to wait . There has been times where I have taken my son as a walk in and they have always been able to accommodate us with an appointment. Lulu the front desk receptionist is great and always been very helpful whenever I am there or whenever I call. The nurses especially ester is very good too. I also wanted to mention the facility is very clean and hygienic. We are indeed very happy with pediatric in paradise in east lake and dr Fresno and all the staff members who work with her. Love them . read more

My children waited an over a month to be seen! A week before their appointment they called to let me they would not be in that day. What a joke!! read more

Muy mal servicio de la recepcionista Michel Ramírez de national City! Todo lo demás es increible pero ella contesta muy grosera siempre, y hace su cara de irónica, tengo 5 años llevando a mis hijos a eastlake pero cambié hace un año y es horrible servicio de ella! read more

Pediatrics In Paradise - Este es el consultorio donde está esta recepcionista tan grosera - Pediatricians Near Me - Chula Vista, California

Brought my 3 month old daughter here to get her ears pierced and every one was great. The front desk staff was super nice, and so was Dr. Valencia. I was really nervous about the procedure but they took their time with the numbing cream to make sure she was as comfortable as possible. The place is really nice and clean as well. My baby only cried for a few seconds and was sound asleep afterwards. read more

Pediatrics In Paradise - Ears pierced - Pediatricians Near Me - Chula Vista, California

Did one visit and the office was clean and the doc was very thorough with my boys exam and explained everything well.

It had been a bit over a year since my daughter came in for her annual. I was glad that they not only reminded me but got my daughter in within days. The process is always seamless. The doctor helping my daughter was amazing, so sweet and helpful for some concerns that we had. They were quick to see us. read more

I take both my kids here (toddler for 3 years now and new baby) and we like their services. We also had an experience where the receptionist seem to be having a bad day everyday but i don't see her there anymore and hey, she's not the one who will be diagnosing my kids anyways :-) The medical assistants/nurses does have the habit of not introducing themselves when they call you in but then again i can always ask them for their names, so again it's not a big deal for me. Big kudos to Jaime Bimstein, Nurse Practitioner and Dr. Mariles Valencia! they take their time with us and answers all our questions and concerns. We also experienced their video call because of Covid and the experience was good. Today i took my baby for her vaccine and also to have her ears pierced (for an extra $$) and to be honest, i was nervous because this was my first time and people tend to stereotype pediatrician offices for piercings like as if they've been to each and every clinic in the whole world to come up with the mindset that these clinics don't know what they're doing, only watches a video on how to pierce and uses a piercing gun. Well they're wrong. This clinic doesn't use a piercing gun, they use sterile, individually packaged, finger held, piercing tool and it was done by my baby's doctor herself. I have no complaints. If I can trust this clinic with my children's health, I can definitely trust them with piercings. Hey, in the Philippines, sometimes they just use a regular sewing needle, wipe it with alcohol, have your friend do it and you're good to go! LoL, you can never satisfy all people but for more than 3 years of going to this clinic, we've been very contented and happy. read more

Pediatrics In Paradise - my baby's ear piercing - Pediatricians Near Me - Chula Vista, California

Dr. Fresno was my first pediatrician 27 years ago and now my children's primary doctor, she is a complete treasure! I will continue referring my friends and family to PP! Also the rest of the medical team is great! The only downside that I could point out is that sometimes the front desk staff seems like they do t want to work but that's occasional. read more

Pediatrics In Paradise - Pediatricians Near Me - Chula Vista, California

My son had a teleconference appointment today scheduled at 2:45pm, since this is the new norm. I called this morning and left a VM for them to call me back to confirm and make sure everything was good to go. I didn't get a call back and had to call back myself to confirm appointment. 3:00pm comes around and I a call regarding the appointment and that my insurance needs to get updated to his new insurance. Wouldn't it be smart practice to run the patients insurance information before the scheduled appointment in the morning or even when I'm on the phone with them in the morning? Thats why theres a thing called a process. If the process is set up properly, appointments go as scheduled and they can continue to claim all the insurance money they want. Now, I need to contact another doctor and schedule another appointment. read more

This place has amazing doctors. I been coming to this place for years, and thank God my son everytime he gets extremely sick, they open a space for him. They know exactly what medicine to give him. My pediatrician is jaime bimstein but doctor Fresno she is amazing. Very happy that this doctors exist to save my son. read more

If you're thinking of coming here, run, don't walk somewhere, anywhere else. The front staff is the most unfriendly, unhelpful I have ever encountered. It's usually two different women, one older that I can't recall her name and a younger one named Vanessa. Both have been extremely rude or condescending when I've called with a question. Most of my calls get answered curtly with a "please hold." Cue a hold for 5-10 minutes. Great. The older woman has given me forms in Spanish and when I asked for English, she just stared at me blanking as if she couldn't compute what I was saying. Not that big of a deal, but at least give me the correct forms. She wouldn't give me forms in English for some reason. More annoyingly, I've been told the wrong appt times, told my son couldn't be seen (not okay) because he didn't have insurance (he did but the receptionist said it's not her job to call his provider to verify it?), or completely ignored when I've walked in yet staff is very obviously walking around pretending there isn't a line at the front. It would be nice to at least be told I could take a seat and someone would be with me when they have a moment. This place is a mess and I think the fact that there's numerous complaints about the service provided by the front of house staff should say something to the person who is in charge of this clinic. NP Bimstein is amazing, warm, and attentive though. It's unfortunate we have to put up with such uncaring, cold receptionists in order to see him. read more

We used to see Dr. Fresno at this facility. My daughter almost ended up with permanent severe damage due to Dr. Fresno's misdiagnosis. I understand nobody is perfect and no doctor knows everything. However we no longer go to this clinic. read more

These people obviously don't give a rat's ass about your children. My daughter got her vaccines here and started having a temperature of 103, very high and should be of concern. Stated they would not be able to see her until the next day. Urgent care or not, being the primary provider for a child should have changed their priority. Horrible people. read more

First Off I've been coming here for years with my kids and I used to LOvE it the customer service was always so great everyone is so friendly and accommodating however lately the front office receptionist always seems Moody's he never greets anyone and never looks happy besides that Today I went in for a follow up when we got called back not once did the medical assistant say her name second she was only talking to my child and not me acting like if I'm not even there third we get put in a room and 30 minutes later STILL no Doctor. Not once did anyone come over and say Doctor is running behind please be patient etc etc I go out to ask and the front girl literally just says she's unsure when he will be out not once does she get up to ask the Doctor NOTHING she's does nothing No patient care whatsoever read more

Pediatrics in Paradise used to be a place I trusted to bring my son but as of lately they don't even answer the phone. I've been calling to make an appointment for my son and no one answers the phone. This is absolutely unheard of, I cannot believe the physician in charge allows this to happen. If you don't want to treat children then why are you open for business? This just doesn't make any sense, you've lost a patient that's for sure and you'll probably lose more if you continue running your practice this way. Just unbelievable! read more

Today was our first visit and I have to say we enjoyed it. The staff was very friendly. Glad we didn't have to wait long. We saw the nurse practitioner. I believe her name was Jessica. She went over every head to toe detail for my daughter which I appreciated. read more

Doctors here are great. The front desk is incompetent. If you don't speak Spanish they definitely treat you second rate.

I recommend this place to every single mom. They have great doctor. Also front desk is very charming, every time I call desperate to get an appointment because mu son is sick, they give me an appointment right away. Always ask for NAYELI SALCEDO SHE IS AMAZING. I'm the mom of maxi salvador v.k. finally I'm very happy that I found this place. read more

I just moved here and took my daughter in for her 15 month check up. Not a single person in the entire office introduced themselves to me or my daughter. They gave me a 15 month form to fill out that no one even looked at. When the dr came in she asked me a few questions about my pregnancy with my daughter and then started talking about at 12 months they do such and such test. She caught herself and told he to put my daughter on the table. This pediatrician, made me force my daughter to lay down on the table and hold her there while she pushed her head from side to side to check her ears. Her last pediatrician let me hold her in my lap to do these this and she moved around to check the my daughter's ears rather than forcibly moving my child. Then the Dr. said there were 4 shots the nurse would be in to give. (Again no names used, so strange) The nurse said my daughter had to be laying down on the table for shots. So again I had to hold her down. She jabbed my daughter in the leg and then left the needle sticking out to switch hands so she could finish the injection. Finally after all the trauma is done, the nurse says she is done and we are good to go. We didn't get anything no information sheets for the vaccines, no visit summary, no nothing. I would NOT recommend this practice to anyone! read more

My son was seen by Dr. Blana Fresno at the Otay Ranch office. The first time she saw him for his annual exam things were just fine. The next time we visited the office was due to an ear infection, the NP, Hime (sp?), saw him and this was the start of our disappointing journey with this office. The NP kept disregarding what my son was telling him about his ear pain, causing frustrations, then leading to the exam not being completed because he was in tears. The NP would only speak to my husband despite my speaking to him and answering questions. Very chauvinistic. When we went back for follow up with Dr. Fresno, upon trying to put the scope in his ear, he squirmed and she immediately said literally put her hands in the air and said she couldn't help us. That's right she could not treat our 6 year old because he was squirming. It was like she had made her mind up before the exam started. We left feeling very dismissed and with no resolution to an ongoing medical issue. I called her for follow up the next day regarding his care and I tried to talk to her about how we could improve my son's experience to make him less afraid. That's when she told me flat out she would not treat my son because of his presentation (squirming and fear of the instruments). For someone with her years of experience I was extremely disappointed in her clinical ability to work with fears related to MD visits (even though we had talked to her explicitly about this during the first exam) and her lack of professionalism when I tried to resolve it with her directly. There is an after hours number which is advertised in the office to call rather than trek to the ER. We tried this and the covering MD said they had no access to the chart. We actually had to beg for antibiotics. After 10 minutes of this he prescribed the meds. Terrible service. read more

I bring my daughter here because it's a very convenient location. Nurses and front desk are amazing very helpful and kind. However Dr. Blanca Fresno seems to be in a bad mood every time we se her. She is not rude or anything, just seems not interested at all and the lazy type. Also English is not her first language so its hard to understand her sometimes. Facility its very clean and nicely decorated though read more

I've been going to Dr. Julie since my first son was born which was May 2017. And now i bring my youngest to her. We absolutely LOVE her! She is amazing the sweetest! She listens to all the concerns you have and explains. I dont go with anyone else but with Julie. And the staff is amazing! Nayeli is always helping me out with any questions that i have. I definitely recommend pediatrics in paradise! read more

The most unfriendly staff I've ever seen. As a kid I hated going to the doctor but at least the nurses and doctors tried to make the experience enjoyable the best they could. This office is the exact opposite. The staff is cold and very inconvenienced by the slightest thing. The first doctor we saw was decent but she left and someone new took over as my sons pediatrician. Well she doesn't explain anything, comes in and gives one word answers and it's very obvious she's trying to leave the room as soon as possible. We have found a new pediatrician and would not recommend this place to anyone. read more

If you are looking for a place where they build a rapport with your child, and at least pretend like they recognize him/her this is not the place. Instead, at every visit (there have only been 4, but still), they have referred to my son as a "she" and squint and do a double take at his name. Hey doc, you've seen my kid 3-4x already, can you at least act like you recognize him? It is truly a reflection as to how little they pay attention to my child and his chart. As one other reviewer noted, they rush way too much here. You might get 3-4 min of face time with the doctors and they certainly will not take the time to explain any illnesses or ailment your child may be experiencing. You certainly will leave with unanswered questions and feeling like your child was just barely glanced at. One thing that I was missing that I received for my older child at another office, is a comment from the doc as to what height/weight percentile my child was in. When I asked the assistant about it she fumbled all around and was unable to give me this info. Today when I asked if the immunization a might cause a fever for my already sick child, she told me she would get the dosage info for Tylenol from the doctor but then never came back with that information. There really is a disconnect between the doctors and patients. It is clear this is a patient mill and nothing more. After my son's appointment today I decided enough was enough. We have already moved to another office. Bottom line: If you want a doctor with good bedside manner for your little one, this isn't the place. read more

The office is fantastic and my daughter loved the waiting area. The girl at the counter was very polite and we felt welcomed. We saw Dr. Fresno and I cannot say enough about her. She took the time to actually talk with me about my daughter and my family! That is something my old pediatrician never did. To top it off I we walked out of the door and across the parking lot and right into Vons where I shopped for dinner without missing a beat! This was our first visit but I am so glad I chose to bring my daughter to her and to Pediatrics In Paradise. read more

I just want to say thank you so much to dr. Jaime Bismtein. His been seeing my kids for a couple years now and he's always concerned and attentive with them. His diagnosis is always right and in case he doesn't understand the problem at first, he investigated until he can give us an answer and he make sure that they get better during the following days. Thank you so much Mr. Bismtein. read more

I love my doctor, but the nurses are ok, the first time I went the nurse was friendly, but when she gave my daughter a shot her arms were like shaking from pushing in the shot so hard? And my daughter was left with a bump for 3 weeks. She is 19 months old and non of her shots ever left her a bump other then the TB shot. So I was like hmm I'll give it another try so at her next appointment we had another nurse that gave my daughter a shot and she didnt even put the bandaid on the shot, it was totally off. So she said she would come right back with a new one and put it on, so I was like ok cool. She comes back 3 mins later and acts like she forgot ?! So I asked " can I get a bandaid?" And then instead of saying like oh sorry i forgot? She just walks away and then gives me one. Idk it really bothered me. If your going to be a nurse do it because you also care about your job, not just a paycheck.. this is my kid. read more

We gave this office 6 months and continued to be disappointed. At our son's first appt at 1 week old we started seeing problems. Their paperwork has typos in it left and right. That's a concern. The staff took his length and every appt was inconsistent; it charted as though he was losing inches. We brought our other son there when he was feverish and acting very off. The nurse that took us back took his temp and said it probably wasn't accurate because their thermometers don't work!! When our son was 2 months old, I had to call them and make my own appt to check if he was gaining weight as he should; until that appt, no one told me where he was on the growth charts. The final push was their failure to advise us on giving him vitamin D drops as he should have been taking since birth. We finally switched to a new pediatrician, which was incredibly refreshing. I am only giving them 3 stars because they did a nice job on his circumcision. read more

Don't waste your time here please: My son is almost 5 and has severe autism, we have been going there for 3 years the doctors there didn't notice the autism and never asked for him to be evaluated even though he didn't speak by 3yrs old, the doctor there clearly told us when he was 3 "he does not have autism", so he went another year without being evaluated or helped, when he finally was diagnosed it took them 4 months to get the refferal correctly made out so he could get the therapy he needed, I thought about sueing but didnt want the extra stress. Also my daughter had put a piece of sponge up her nose and we did not notice it untill it started selling very bad, we went there and the nurse told us that it was a cold, that if we wanted to go to the ENT it would take 24 hrs to do the referral, they called us 5 days later to say it was reffered by then we had gone to Rady's and they immediately took out the piece of sponge with blood and a ton of snot. In short they don't care and do not have the skills to correctly diagnose the children, please don't take your kids there I would hate for somebody else to go what we went thru. read more

horrible customer service! dr needs new receptionist. never bringing my daughter here again. read more

I love bringing my daughter to this facility! Always so attentive to her severe health, friendly but most importantly prompt in attending to her read more

Our daughter has changed her opinion on visiting the dentist ever since she started coming here. She was terrified of her first dentist because they yelled at her to stop crying. My daughter doesn't cry anymore and looks forward to getting her check-up's. Thank you for your amazing work staff! We really appreciate you! read more

I love Pediatrics in Paradise. I've been coming here since my daughter was 1 month old (she's almost 10 months now) and I couldn't feel more lucky. I was assigned to them by Tricare. Our primary doctor is Dr. Valencia and I've made same days appointments and gotten in with Dr. Jamison. Both women are amazing. I've called more times than I can count on both hands for same day appointments and they've been more than accommodating to get me in that day. I always felt I was spoken to on an even level and not down to. There service is great in my experience. All of the staff are extremely friendly and helpful and I would recommend both of the doctor's I've seen to anyone. Thank you Pediatrics in Paradise for never giving me any cause to worry and for always being so helpful! read more

This is the absolute worse doctors office I have ever dealt with. Everyone up there meets the full definition of "incompetent". Even simple things like having a prescription correctly written is beyond their capabilities. Do not take your kids to this office, you will regret it! I would give zero stars if allowed. read more

I have been bringing my daughter since she was born and I've had it with this office and some of the staff! They are bad at charting their records and they also show no emotions when asked a simple question or concern. I'm currently looking for a new Dr. in my area which I'm pretty sure will be a breath of fresh air. read more

In n out all the time no long waits. Friendly staff, overall good experience all the time. Baby is already 1 and i have no bad experiences.

I used to work at Paradise Valley Hospital and I remembered how everybody always had good things to say about this place and they weren't wrong. The front desk ladies are always nice and ma's are always friendly with my 1 year old. It can be a challenge trying to make a last minute appointment at times, doctors are just that busy, they have the National City location as well, we just prefer this one better. We've seen three different doctors here, but we usually get to see Dr. Fresno. Nothing ever seems out of place and everything always seems clean. All in all it's an okay place, with okay doctors. read more

We saw Dr. Fresno today, she was very delightful and helpful. She listened to me and comfort my concerns. She took care of my boy and made sure he that he would be ok in the near future as well. read more

Ive taken my 5 year old here for the past 1 1/2 years, Dr. Fresno is excellent. The male physicians assistant is great too. Never have had to wait long when I have had appointments. I also had the occasion once to take my son there unexpectedly because of a ear infection, even though I didnt have an appointment and I got there 30 min after they opened I was seen within a half an hour. As far as the bad reviews, I have no expirenced any of those kind of problems menitoned. read more

When my daughter went to see Dr. Fresno for her physical, Dr. Fresno saw her immediately and spent almost 1/2 an hour with her, discussing a range of important issues, including diet, exercise, pending puberty, healing from her recent surgery, and so on. I was impressed with the staff and the staff's accommodations of our needs. It was a wonderful experience and I look forward to taking my daughter there for many, many years to come. The doctor made my daughter feel at ease by being an active listener and giving appropriate, well researched responses. read more