I love to leave good reviews!
I have always wanted to try…read morethis nail salon since it opened and finally found the perfect time. I took my boyfriend and daughter for pedicures, for what was suppose to be some fun quality time, since we don't get this time together often. When we walked in, the hostess wasn't very kind. No smiles and no welcome, just a "Hi, what are you here for, ok, sign in". And, literally just walks away. The space looked nice & modern. I honestly thought that we could move beyond this if the service was good. Well, unfortunately, we just kept getting let down. We were the very first customers there, as it was early, and almost felt like we were imposing, when we were THEIR guests/customers. Needless to say, multiple toes were cut from rough handling and one even bled, paint jobs were not good at all, and my daughter picked multiple colors that weren't available due to them being dried out. They even hurt her little 6 yr old toes. She comes with me to Temecula for pedicures, when we have the time, with beautiful experiences, and we have never had any issues with her. Not to further nitpick, but the music was so loud & not a relaxing mix, which was the least of our concerns. It just added to everything. So, to sum things up, I am from the tipping industry. I lived off of tips for the majority of my life, so I honestly respect tipping and understand the importance & purpose of it. Our experience from start to finish was so so bad. $95 later, which is a normal rate, I honestly felt that my normal $25 tip & sometimes more, depending on the financial month, lol, wasn't deserved. I always happily go in expecting to tip & expecting to spend. Today was not it. As I paid the tab, I unfortunately felt compelled to only tip $12 for all, which I know is super minimal. Believe me, I am fully aware. Do you know what the hostess did? She looked me straight in the face & said, "This is it for 3 people?" I couldn't believe it. I would have tipped my usual over 20% if the pedicures were at least good, without bleeding, bad energy & horrible customer service etc... But, the nerve of this woman to not only be rude from the start, but then try to call us out at the end? I'm appalled! And again, I'm truly a believer that Tips are EARNED! They are not required. I believe in tipping and tipping well.
Moral of the story: I will never set foot in this establishment again, nor should you, and I'm actually sad that this was our experience, so close to home.