I do not recommend this business. After 4 appointments with my 5 pets and experiencing high fees, a…read moredirty office a long wait even with an appointment, I would not go to this business which is owned by a corporation.

Everything went well because she had spa day. Shots toenails, bloodwork, flea, and tick pills…read more With the whole 9 yards I appreciate every single body there MVC

Just took my Golden Retreiver Sophie to The K9 Inn to be groomed. I must say she received a…read morewonderful warm welcome when we arrived and the best bath and grooming she has ever gotten in her 5 years of life. They did an exceptional job and we will be returning again soon.

We used Platinum Dog Grooming from the time they opened and enjoyed them greatly. Unfortunately,…read morethey have been bought out by the K9 Inn. We brought our dog there on Aug 3rd, 2022, not knowing Platinum had been bought out. There was no sign of any price increases and they did not inform us of those increases at drop off time. With the old owners in charge, they would call us three, or sometimes four hours later to come pick up our dog. The new owners called a mere 1.5 hours later to pick up our German Shepherd and she didn't smell fresh like Platinum owners made her smell. They told me it would be a extra $10 for two squirts of fragrance. Fragrance? She should be cleaned properly so you don't have to put fluffy perfume cover-up on the dog. We declined the "cover-up" and asked for the total. The gentlemen asked me how much we paid before. I told him $50. He said it would be $55 as they had to raise prices. Ok, we accepted that, but barely two days later our inside dog smelled like she did when we brought her for the bath. Didn't understand why but we presumed that maybe because they had her out in one and a half hours versus three hours likely had something to do with it. So today, September 14, 2022, we tried again thinking last time they were new at the business and maybe they just had a bad day on August 3rd. When I picked our dog up this afternoon I asked what type of shampoo they used last time because she smelled two days later. The clerk said she'd check and came back to tell me they used a different type of shampoo on her today. It was time to pay and, of course, I thought it was $55 like last time. The lady then told me it would be $85. I'm sorry, what? For what? The clerk informed me, "We used the Dremel to do her nails". I replied I never asked for that service, so she removed the fee. Then she told me the new price was now $65. What? Why? "Because she is a big dog", said the clerk. I decided not to argue with her about $10, but to instead "vote with my feet" so I paid $65 but we will never return. Here's a suggestion. Why not tell everyone you, for the second time in as many months, have raised the prices! I departed for home but driving down the road, I had to drop the windows because our dog smelled like the perfume counter at the department store. I will be looking for another place for her to have a bathed. If you decide not to heed my warning and venture inside to have any kind of pet treatments performed, BUYERS BEWARE and make sure you pin K9 Inn down on the price before you drop off your four-legged family member.

I brought my Great Pyrenees mix, Remi, here on Saturday, March 28th, as the VCA chain partners with…read moreour rescue for the first vet visit. Our vet tech was perfectly fine and seemed to like Remi. However, Dr. Kapoor severely disappoints, and I strongly recommend going to another location or an entirely different company. Her fear and lack of knowledge about his breed created an atmosphere that was uncomfortable and extremely stressful for my dog, when it should have been a relatively easy and positive experience. I do not understand why she would accept large dogs as patients if she is afraid of them. We will not be returning to VCA because of this experience, and I have informed my rescue of what occurred. ------------------ Remi greeted the vet tech without issue. Dr. Kapoor appeared to be terrified of my dog before she was able to even see him fully and required him to be muzzled while she was in the room. His tail was lowered but not tucked (his standard), and he did not bark, growl, or grumble at her. Given his size and medical history, I can understand being cautious. However, if she had taken the time to assess the situation, she may have been able to see he may not need a muzzle. Once he was muzzled, he audibly sniffed the air, at which point Dr. Kapoor literally jumped backward away from him, causing him to get spooked and "run" to me. At this point, Dr. Kapoor asked me several times if I thought he'd let her touch him or if he'd try to bite her. She also pushed to have his real double dew claws removed multiple times. Originally, she stated that they were not attached, so removal wouldn't be a big deal. After feeling them and realizing they were attached (which is standard for the breed), she continued to push to have them removed. This is terrible advice for his breed, unless there is a medical or hazardous reason to remove them, and even a simple google search can reveal the issues with removing them. When I stated that I am not interested in having them removed, Dr. Kapoor told me that Remi will "rip them off jumping over fences" and that I should have it done. There was no consideration for his temperament, life style, or potential risk factors in this conversation. I was advised that we could discuss the removal at a later appointment, which showed blatant disregard for my decisions about my dog's care. Finally, Dr. Kapoor was unable to provide me with helpful information about the amount of weight Remi needs to gain, what his ideal weight should be, or what he should look like to visually tell he's close to his ideal weight, since she claimed that they only judge weight based on look. He was underweight when I rescued him and has been slowly improving. By the time I reached my car after the appointment, I received a notification that an appointment for his vaccinations had been set. This was not discussed with me at all. They simply decided for me that we would come back at that time on that day. Obviously, I canceled the appointment immediately. I left an internal review with a shortened explanation of what happened above. Conveniently, I am now unable to log into my account to retrieve the records from this appointment to provide to my normal vet. Thankfully, I remember his weight and the flea/tick medicine they gave him. Overall, this was an extremely disappointing experience that was very poorly handled.

Do not use them, especially to board. They did not give my cat's medication properly and when…read moreconfronted denied it. I provided the exact amount of medication needed for the time my cat would be boarded plus 1 extra day. 1/3 of the medication was not used. Causing extreme health issues for my cat. She has hyperthyroidism.

Dr. Ball and his team are outstanding! We live about an hour away, in rural NC, and our pet rabbit…read morefell ill. There were no exotic vets available nearby and Lake Chatuge Animal Hospital took us right in. Our sweet bunny, Max, received excellent care by the team at LCAH. They truly saved his little life. We are so grateful!

They always are so good to my dogs! A little pricey but good service is worth it! My dogs had their…read morefirst grooming there last week and they looked so adorable! I recommend the grooming service at Lake Chatuge!

My wife and I have had our Maltipoo at Happy Dog Retreat twice this year. They do a great job, they…read moreare extremely friendly,and have a very nice ficility. I drive 45+ minutes to bring our dog there. I highly recommend. Hugh

Laura and her staff took great care of Bela and Angel. We were in the area for five weeks this…read moresummer and boarded them twice. Watching the staff interact with the other dogs pointed out what good people work here.