Honest Review of Our Experience at 131 Cypress Point Drive, Charles Town, WV…read moreDate of Move-In: February 1, 2025 Date of Move-Out: Mid September Status: Currently pursuing legal action Monthly Rent Paid: $2,550 (now listed at $3,075) Please Read Every Review Before Signing a Lease If you're considering renting from this company, I urge you to read every single review--especially those written by actual tenants. Most 5-star ratings come from property owners or contractors hired to perform repairs at minimal cost. Renters tell a very different story. My husband and I moved into 131 Cypress Point Drive on February 1, 2025. By the end of that first week, we were already ready to leave. What followed was a deeply distressing experience filled with dishonesty, neglect, and emotional strain. We are not exaggerating. We are currently in court seeking accountability for what this company put us through. What You Need to Know - Security Deposits: The most consistent complaint from renters is that they never receive their security deposit back. We are among them. - Dishonesty: We were repeatedly misled by staff, especially Laura and Tina. Promises were broken, and concerns were dismissed. - Walkthrough Advice: Before signing anything, inspect every drawer, closet, wall, and floor. Take detailed photos during your move-in walkthrough. Document everything. - Lease Review: Read every word of the lease. Ask questions. Don't assume anything will be handled fairly or transparently. Rent Increases Without Justification When we moved in, we were paying $2,550 per month. The family before us paid $1,900. The tenants before them paid $1,700. Now, the company is asking $3,075 for the same property. This pattern of steep, unjustified rent hikes is alarming--especially given the condition of the home and the lack of responsiveness to tenant concerns. The house simply does not warrant this price. It's not an upgrade--it's exploitation. Photo & Documented Evidence We've attached a PDF titled "ALL PICTURES OF INSIDE HOUSE Move In Day 02012025" that includes: - Basement flooding and mold due to a clogged sump pump--reported but ignored. - Kitchen damage including broken drawers, rotting cabinets, and an uncleaned oven. - Master bathroom mold and rot around the shower door and base. - Bedroom walls in poor condition, unpainted and visibly dirty. - Living room ceiling leaks and patchwork caused by unresolved plumbing issues. - Clogged gutters leading to water pouring into the garage. - Bugs on windowsills, dirty carpets, and makeshift tile repairs. - Utility bills and maintenance cancellations that show neglect and lack of accountability. These photos and notes were taken on move-in day and throughout our tenancy. They speak for themselves. Emotional Impact We've had doors slammed in our faces simply because of our association with this property and its representatives--especially Patrick Blood. The emotional toll has been immense. It feels like a blessing to be out of that environment, but the damage remains. Final Words of Caution Please be careful. We are not joking. We are trying to prevent others from going through what we did. If you're considering this property, do your homework. Protect yourself. And if you've experienced something similar, know that you're not alone. Let me know if you'd like a condensed version for Google Reviews or a social media post. I can also help you write a brief caption to accompany the PDF when you upload it.

If I could give one star I would. I am devastated to leave the property I lived in for 3 years. A…read moreyear in, Blackwell took over the property management. Not only did they raise my rent over 400$ from my original rent; they took forever with repairs and eventually I felt unsafe living there due to how incredibly uncaring and literally offensive their office staff is. Poison Ivy literally blooming in the yard, a leaky kitchen sink that took 3 weeks to fix and caused damage for the property owner They made horrible comments when my Dad died, and about his blindness while he was alive. We were on a fixed income and with their hidden fees; I cannot and will not support their incompetence anymore I am in a place with no AC now, and like half a window, and I'm just so glad I'm no longer in an abusive relationship with this company. I adored my old place. DO NOT TRUST THIS OFFICE WITH YOUR PROPERTY MANAGEMENT NEEDS.

I've rented from Blackwell for several years and each year they raise the rent while refusing to…read moremake needed repairs to the home. For example, several maintenance requests (that Blackwell verbally agreed to fix nearly three months ago) have been sitting in the online maintenance system with no action or response. The agents I have dealt with are nice in person and make lots of promises to do better, but as soon as I have signed renewal/lease paperwork each year they become downright hostile at times. Perhaps the real estate sales portion of the corporation is different, but the rental management side certainly isn't the small-town hospitality Blackwell tries to market.

From the owner: Any real estate agency can claim to have great customer service. Our team at Blackwell Realty…read moreexemplifies it. We are active participants in the next phase of your life - helping you buy, sell, move, or manage your investment, so you can get back to enjoying life. Our clients are priority, and it shows.

They are a fantastic business. I honestly couldn't ask for a better service. Donna and her team…read moreover at DM executive properties. Make sure that I am taken care of and that the tenants are all squared away. She takes great care of communicating with me and making sure that I'm in the loop with what's going on.

Tenant of 3 Years - Forced Out Over Showings…read more I was a tenant at the 349 Halltown Road apartment complex, managed by DM Executive Properties and broker Donna Marrone, for three years. I paid rent on time, kept my unit in good condition, and cooperated with showings when the property went up for sale. Despite this, I received a lease non-renewal notice shortly after voicing concerns about being expected to facilitate apartment showings -- something not required under my lease. I was asked to allow buyers, agents, and inspectors into my home without supervision. When I raised these concerns, Donna Marrone responded by saying, "if these are condition[s] you are not comfortable with, you may want to rethink your living situation." I documented multiple showings where visitors entered without introducing themselves -- including one who tracked dirt into my unit after crawling through a muddy crawlspace. On another occasion, a visitor appeared to be recording video inside my apartment without my knowledge or consent. I made it clear I was uncomfortable, and in writing. Instead of addressing those concerns, I was dismissed and have received my non-renewal notice today. If you're considering renting from Donna Marrone or DM Executive Properties, understand that tenant privacy and boundaries may not be a priority. -- Jonathan Meyer

We lease both a commercial and residential property from Potomac Housing. Staff has been pleasant…read more to work with, and maintenance has been efficient and accommodating.

Potomac Housing manages multiple properties for me for over 2yrs now & I can honestly say I have…read moreZERO complaints. My tenants don't even know my name. Potomac handles everything on my behalf, they're proactive in reaching out to me anticipating upcoming needs for the properties & even help me in managing my LLC & ensuring I am compliant with WV's State requirements. I'm a New Yorker & I don't easily get impressed. Potomac Housing has a great team, always willing to assist & always providing stellar service.

Them replying to my review is hilarious being that they won't reply to my maintenance requests…read more I've had a leak for months. No one has come to fix it. Also I'm pretty sure they are inflating these reviews somehow. For a real view, check out the other reviews online. DO NOT RENT FROM THEM AND DO NOT TRUST YOUR PROPERTY WITH THEM!

Amplus left us high and dry. They ignored our calls and became unresponsive after the initial…read morefirst response. I wrote a glowing review and then they disappeared. Avoid this company!

After almost a year of constantly emailing this company, any many many delays, the job has been…read morecompleted. At the end of the day hats off to Shenandoah landscaping. They did a great job with the tree removal and clean up. thanks.

I submitted my complaint on May 1 and was promised action on May 9. According to Cornell University…read moreOrnithology, it takes a bird 1-2 days to build a nest and it takes 12-14 days to hatch. So those birds have been gone about 50 days so quit using the "illegal" excuse. I'll ignore your condescending tone. From the 2.5 stars, it's apparent many are not satisfield.

Having this company for our property management needs has made a big difference. Not living close…read moreto our properties leaves one with some level of anxiety. However, now with Better Living, we are reassured that any incidents that arise are taken care of quickly and professionally. And our tenants are happy with the how friendly and accessible they are. True win win for all involved.

From the owner: Tired of landlord headaches? Better Living Management takes the stress out of rental property…read moremanagement, unlocking peace of mind for owners and creating dream homes for renters. We're not just property managers, we're your property partners. We handle everything, from eye-catching marketing and rigorous tenant screening to seamless maintenance coordination, timely rent collection, and detailed financial reporting. Here is how we make your life easier: For Owners: Maximize your investment with faster tenant placements, minimized vacancy periods, and guaranteed rent collection. Relax knowing your property is in capable hands, backed by thorough inspections and proactive maintenance. For Renters: Find your perfect haven with carefully curated listings, streamlined application processes, and responsive communication. Enjoy peace of mind in a well-maintained property managed with transparency and professionalism. Our unique selling points: Personalized approach: We tailor our services to your specific needs and goals. Technology-driven efficiency: We leverage innovative tools for seamless communication and property management. Local expertise: We know the market and understand the needs of both owners and renters in your area. Unwavering commitment: We're dedicated to exceeding your expectations, every step of the way. Ready to experience the [Your Business Name] difference? Contact us today for a free consultation and discover how we can transform your rental experience.

Vikki Lee was an outstanding landlord for my wife and I. Luckily, we only had one maintenance…read morerequest but Vikki was extremely quick to respond and got it fixed immediately. She was great to work with and she made our renting experience seamless!

They wasted our time. I asked them to look on military by owner in tandem with other renter sites…read more The gentleman in the office held our property for a few months thinking I was renting to a relative. Meanwhile, I do not have any relatives here. That speaks to their lack of organization. The lease agreement they use for clients is also very restrictive. They also allow clients to enter your property alone. We had muddy carpets to show for it when there are shoe covers right at the door. Don't use them unless you are price driven and not quality driven.