After almost a year of constantly emailing this company, any many many delays, the job has been completed. At the end of the day hats off to Shenandoah landscaping. They did a great job with the tree removal and clean up. thanks. read more

Capitol Management Corporation - Not even 5 minutes after posting my review. - Property Management Near Me - Fairfax, Virginia

I submitted my complaint on May 1 and was promised action on May 9. According to Cornell University Ornithology, it takes a bird 1-2 days to build a nest and it takes 12-14 days to hatch. So those birds have been gone about 50 days so quit using the "illegal" excuse. I'll ignore your condescending tone. From the 2.5 stars, it's apparent many are not satisfield. read more

Capital Management is the property management company that runs my condo/apartment complex, McLean Hills, in McLean, VA. Today is Wednesday, February 9th. Capital Management decided that they were going to shut my building's water off for "plumbing/maintenance" from 9:30 AM this morning until 2:30 PM later this afternoon. Did Capital Management think it would be important or beneficial to give the residents of this building prior notice of ANY kind??? ABSOLUTELY NOT. They shut the water off, and (in)conveniently hung up a sign this morning, BUT ONLY AFTER THEY ALREADY SHUT THE WATER OFF. What about the families in our community with small children? People who need to shower before they commute to work? It's one thing to be able to PLAN for these inconveniences, but the fact that you provided us with ZERO NOTICE is as inconsiderate as it is deplorable. Not a week's notice. Not a 24 hour notice. Not a 12 hour notice. Absolutely ZERO NOTICE at all. The most frustrating part about all of this? If you see the picture of the notice I attached, they actually dated it for 2/7/23 - TWO FULL DAYS AGO. They wrote this notice out two days ago on February 7th, then proceeded to WAIT UNTIL TODAY (2/9/23) TO ACTUALLY POST THE NOTICE IN OUR BUILDING. This is utterly unacceptable behavior from a so called "property management" company, and Capital Management has proven time and time again that they have absolutely NO IDEA how to properly manage a property. I would give 0/5 stars if possible. read more

Capitol Management Corporation - Property Management Near Me - Fairfax, Virginia

Good luck trying to get a hold of them over phone or even getting a response on email. I myself & my settlement company have been trying to get a response on a simple hoa autopay question and its been more than a month of calling, leaving voicemails & series of emails.. but no response yet. I seriously don't understand how this company is still in business. Terrible. read more

Overall seem ok, but during this COVID experience have been non-existent for North Creek Place (Rockville). Have through the years been responsive to requests for various things and finally got rid of the predatory towing company. Could use a few more common parking spots for sure and a second tag for use in both primary vehicle and alternate. If you have to get out of the car to go in and get your tag, that previous tow company had you hooked up before you got back to tag it..that's predatory and they should only be called if someone complains. That said, recently trash is being dumped and it's been nearly a week with nobody responding to emails that are the only way to get ahold of anyone. Lighting could be better as others noted as well. Update: Was contacted shortly after posting and the issues are being addressed. read more

I have lived in condos for the last 25 years and this is the worst management company I have ever had to deal with. I don't know what they do with their time to earn a paycheck because they certainly do not do any work they don't answer their phones they don't return phone calls they don't abide by the rules. If you complain about something they retaliate against you. If you're considering a condo managed by this company stay away they are a bunch of crooks and they just ignore the residents they are here not for the residents but for their own self-centered pockets. read more

I just received a payment notice for HOA fees when this company has not managed the property I live on for more than two years. I find it curious and unethical that I am mysteriously being asked after 2 years to provide a payment. Fortunately I am not elderly or stupid. However I hate to think that one of my elderly neighbors would unknowingly pay a company that does not manage this property yet sends out payment notices the first of the year. Since there has been a two year gap it would be hard to explain how this happened. No stars is that an option? read more

The invoices on his payments are vague when I call gets a unclear answer or transferred to a voice mail and not called back .It takes multiple attempts to reach the accounting department and different Several payment appear to have been lost in the mail. It's frustrating not to get a call back on basic questions or at the very least provided clear invoices . read more

Literally non-existent. We e-mailed the contact for tree trimming 9 times over the past year, and received either no response or a response saying it was coming soon with no follow-up. We almost missed out on adopting a dog because we needed to get info from the HOA. Received no response. Things are breaking down around the community and I have no idea if board meetings ever happen. Please do not use this "corporation" read more

Total dirtbags. 8 years in, they are still completely unable to address any piece of mail to BOTH homeowners. When contacted no fewer than eight (8) times, and documented the JTWROS nature of our property ownership, the sleaze owner whined that he didn't get mail sent to him in both spouse's names, so I shouldn't expect to. Even though, of course, we're both JTWROS homeowners and this absolutely matters when things are sent certified and only one of us can retrieve it. This either means that the company is a) homophobic to the extent that they won't include both legal homeowners on their own correspondence, b) so completely and thoroughly incompetent that they can't change an entry in their database, or c) both. I'm betting on C, and so should you. Oh, and of course, their online payment system is perpetually down, because total incompetence. Run away from this company, they are dirtbags. read more

Peyton Harris and his colleagues helped us with our situation at our Condo complex and we can't thank him enough. It wasn't an easy situation to manage but Peyton and his team did a wonderful job in mediating an uncomfortable situation that worked out for both the parties amicably. Highly recommended read more

Best local community management company by far! Thank you for your work. I appreciate the constant communication when I have concerns. Our previous mgmt company I could never get on the phone. read more

The property manager, Peyton Harris lll refuses to respond to our complaint, phone calls or emails. The only thing he responds to is when he gets a bad review, it shouldn't take a bad review to get your attention. We contact you by phone and also send you several emails regarding a neighbor that intentionally walk their dog in front of our vehicle every day for a month to poop and pee, and never pick up the poop. We send you video tapes of them doing this, still no respond. I call and spoke to Kristal a few times, and I also send her the same video tapes, she assures me that she would give the tape to you. 21 days pass and still no respond from you. I wrote a review you respond within hours of the review. It should not take your feeling getting hurt before you respond, and when you did respond your main concern was your hurt feelings. On 3/05/2021 your company put notice on our vehicles to be tow within 72hrs, because of expired tag. We comply and remove the vehicles off the property the very next day on the 3 /06/2021. We drove around the property on 3/17/2021 and saw 17 vehicles with expired tags. One expired November 2019 Expired February 2019 Expired July 2020 Expired April 2020 Expired May 2020 2 expired October 2020 2 expired November 2020 3 December 2020 And 5 between January, February 2021 I list that information because we want to show how you willfully and intentionally retaliating against us because of our complain and review. It clearly appears that you only target to tow our vehicles. Because the notice that was place on our vehicle stated it will be tow within 72. If those other vehicles got this same notice they would have been tow off the property, but they are all still here on the property after 15 days later. We also have the tag numbers of all the vehicles. You can't use covid-19 as excuse for not giving those other vehicles that same notice. All the above vehicles have expired tags and is still currently on the property, so why they wasn't tow? This clearly proves that we were targeted. 3/05/2021 notice was put on our vehicle the next day on 3/06/2021 someone took pictures of the camera at our window. Just to let you know the camera is not coming down, because it is protecting our personal property, and this condominium property here at Bull Run is not safe, because thieves are breaking into vehicles. All residents at Bull Run Condominium need to know about these criminal activities that are currently going on at this property. You need to put better lighting in the parking lot maybe that might prevent the criminals from breaking into vehicles. Everything that we stated is the truth and the facts and can be easily proven. You need to do the job that you're getting pay to do and stop being bias, treat everyone fair and equal. read more

Dear DeAnna Heng, you spoke to me with such rudeness and talked over me, stated multiple times that you would "try to give Krystal" the message and then simply hung up the phone. You did not respect my desire for privacy or my concerns but kept telling me what I wanted/needed when you had not taken time to listen to me and do not know me. By treating me in this manner all you have done is demonstrate how little respect and value you have for yourself. By behaving this way at your place of work you have me concerned for how you are in your personal life. Because kindness to others requires nothing when it comes from a place of fulfillment. The fact you felt comfortable and essentially found joy behaving like a child makes me feel empathy for you. I hope you can grow up to be a better human being. Krystal, I left you a message but I have not heard back. You have my number. If you find yourself also unable to politely address my concerns like Ms. Heng, then please ask someone who is capable of speaking to me like a courteous, concerned, professional human being call me on the number left at your extension. It is a matter of my home for which I have worked very hard and I am ultimately your client and I deserve nothing less. I would also like to point out a few repairs and have a few questions. I look forward to hearing from someone. read more

Westwood Village in Tysons uses this company for our condo needs... Peyton Harris III is the employee assigned to our community and I could not be more pleased with his service... He is extremely kind and goes out of his way to make sure my issue is met and fixed. His demeanor is always welcoming and responds in a timely manner. I recommend Capital Mangement /Peyton for your needs in any condo commnunity.. Shirley Bada read more

Had wonderful experience with them. I had two issues: one was with a noise problem; the other was a water system bursting problem. Peyton was very responsive to my inquiries in both cases. Also, we had a long phone conversation, and Peyton was extremely helpful and patient. Thank you and your team! read more

My review is correct - the condo Capitol Management managed was in Northern VA. Don't let the scummy owner fool you into thinking I reviewed the wrong company. read more

They seem to be very disorganized over there. I'm in the process of selling my home, and they keep telling my title company that I never paid for resale documents. They also initially said that I was behind on the monthly payments. They were totally wrong on both counts. I can only hope their mistakes don't delay my process. (When they realized I was caught up, there was no acknowledgement of their mistake.) The only reason I am giving 2 stars instead of 1 is because occasionally, I have gotten helpful/friendly email responses. But other times, they may flat-out ignore you. I have requested to have a gutter leaking issue fixed about 5 separate times because it results in dangerous ice in front of our door (and my wife is currently pregnant). This request has been totally ignored every time. I suppose they have no incentive to care about their service because it's not like we can choose a different management company. What's also funny is that for the longest time, the main way to pay the overpriced fee every month was through mail...but did I mention that our community (Willoughby's Ridge) is not provided outgoing mail service? Fun times. I have since switched to using Bill Pay service through Wells Fargo, but I still find this silly. I can't wait to move. The entire community and this management corporation has been a disappointment in a number of ways. Perhaps if we were senior citizens who were more vocal in the community--and took part in their little board meetings--our needs would have been met better. read more

I have owned a property managed by this company for the past four years. My main issue with the company is that they are extremely difficult to get in touch with and their customer service leaves something to be desired. Their website mentions on-site management, which is not the case at all. There is no office located on the property, and other than their maintenance truck on early Saturday mornings, I have never seen anyone from their office here in the community. My most recent run-in with the company happened when I requested the required condo docs to pass on to the buyer of my condo. They informed me that I would need to pay for two different documents, one for my community and one for the adjoining one, but didn't explain why. Clearly the property is only in one of them. They also charged me the highest possible fee allowed for such documents. It took two phone calls over several days and an email to get them. We paid the fee immediately, yet when we went to closing several weeks later we were told that the company had informed our loan agent that the $300 fee as well as an additional random fee of $300 was outstanding on our account. Again, it was not stated what the fee was for. (It couldn t have been HOA dues - a different amount and our dues are automatically withdrawn - never missed a payment.) I called midday to get to the bottom of the almost $1,000 they were charging us, $600 of which was clearly wrong, and reached voicemail. I left a clear, concise message and requested a return call. I never got one. I called again three times, as did my husband, before I finally talked to a real person. The woman I spoke with was rather unprofessional, but she did finally discover that the person who documented my outstanding dues was actually looking at a neighbor s account, thus almost screwing me out of money and messing things up for the neighbor as well. I had left the administrators of the company, who were apparently responsible for the mistake, several mesages prior to this discovery and asked for a return call from them but never got it. The person I spoke with also told me that I should email said administrator to tell her about it, but then thought better about it. Lastly, I called to stop automatic payment of HOA dues and dealt with the same thing. No return calls, then I was told I needed to do so via email, when I did I asked for a confirmation email that it had been taken care of and never received it. I called again the next day and agin was told unprofessionally that she thought someone had done it. I have never written a bad review before and try to give people the benefit of the doubt when I can, but I felt swindled and the lack of communication was ridiculous for a property management company. Also, if someone is out of the office for a few days, the proper thing to do is to forward calls! They are sure to let you know when they need more money, though. Happy to be moving! Please think twice about using this company. read more

Can't say enough good things about this company. Our Community looks so much better ever since Capitol Management Corporation took over. Anytime I've have an issue, it is answered immediately. Everyone in the office is so friendly and personable. You really feel like they genuinely care about you. Thank you for everything you've done and continue to do for us. read more

CMC does a awesome job and always keeps the HOA interests at top. FLC has been using their services for over a decade and their services are matchless. read more

To all who work at Capitol Management, thank you!!!!! You all are always so pleasant to speak with over the phone and always make me feel special. I am so proud to have my family over for the holidays thanks to the changes that you and the Board were able to implement to make our community look amazing! My brother is a realtor and commented on how nice the community looks and how the homes are selling extremely fast. Thanks again for all you do and for being so kind and caring!!! read more

Capitol continues to work with us keeping our community safe and beautiful. Always improvements being made (roof repairs) and all staff are always quick to respond to emails. Thanks so much for all you've done for the owners of North Creek. read more

I am speaking here for the Willoughby's Ridge Community at Willoughby Newton Dr. in Centreville, VA. Possibly the worst company I've ever had to deal with. I would advise you to stay away from the place. I've worked in the business for years now and Capitol are the worst management company I have seen. Additionally "on-site" facilities are completely dysfunctional and mostly non-existent. Most areas are left unfinished, sit unusable and in disarray. As far as noise is concerned, my courtyard seems to be a happening place for Capitol employees seven days a week. I've seen workers blow sand and dirt onto cars and even leaf blowing hoods - for what reason?. If your car is anything but a Prius, make sure to park somewhere else during the week! The company gives no notice whatsoever of doing work at any hour and we usually have to work around them instead of the other way around. Great ethics here. Stay away from this company. read more

I only gave them one star because not giving them a star was not a option. They are horrible!!!! I moved in back in August and I sent them my application, and voided check so they can start withdrawing my payments. They have still to withdraw not one payment, but then I get a notice in the mail that I am past due. I've tried calling multiple times but no one ever answers the phone. I've left multiple message's but no one ever calls me back. I have also sent numerous email but I never get a response back. What kind of property management company are you running here? Speaks very highly of them huh? read more

Thank you Capitol management for all your help and professionalism. I found you responsive to my queries and requests. Your staff are true customer focused and work diligently at resolving issues and responding to queries. I particularly wast to highlight Krystal who works on the Northern neck HOA. She manages to conduct meticulous research, maintain a professional demeanor and always responds pleasantly no matter how delicate or difficult the matter at hands. Give her a raise!!!!!! read more