Over priced from the quote and when I refused extra service to replace cabin air filter they…read morewouldn't put the old one back. Rotated tires and air pressures were off from each other by 10psi. Never coming back! I made the mistake of not calling Lighthouse GMC Buick first since Grimm could get me in same day! $200 cheaper there to get both Oil change and fuel filter replaced on my Sierra 2500HD!

Just purchased my 8th new vehicle from Bib Grimm. Just as the previous purchases this one went…read moregreat and what I have come to expect from this dealership. Our salesman Roger retired and we were introduced to Roman and he along with Troy and team did a great job selling me my first EV.

Can't comment on the sales part of the business, but we've been taking our cars to Jim (their…read moremechanic) for years, and have always been happy. Jim is competent, honest, and not overly expensive.

I would not trust this dealership when buying a car. I recently called on a 2011 chevy cruze they…read morehad for sale. I talked to Marv who owns the lot and told him I was interested but couldn't make it for a week (as I live 3.5 hours away and had work). I asked if I could leave a deposit, he said yes and I put $300 down on it for him to hold it. His exact words were " I will not show this car to anyone and I will not sell it to anyone". In the week leading up to me coming to purchase the car I had sold the car I was recently driving so I could have some cash and went to the bank to get a loan so I could have the rest of the cash. Friday comes around, I call just to let them know I will be there first thing Saturday morning, his wife answered the phone and said she that she would let him know. Friday afternoon I get a call from him informing me he had sold the car Thursday. Now you will probably think that he runs a dealership and that's business. Remember that this man made a promise to hold a car for me after taking my money to hold the vehicle. He is giving me my deposit back and said sorry. The real point is this man lied about saying what he would do and if he can't even give his word to hold a car for a week which in my opinion money is more valuable to him than giving his word. So if this man says he has a good reliable car, I wouldn't take his word because in the end game this man only cares about money not his reputation and can not be trusted.

Just wanted to say that Trevor in sales was amazing to work with and it was well worth the 3hr…read moredrive to this dealership. Would highly recommend this dealership to anyone interested in any vehicle.. Thanks again Trevor Keith was also Amazing with the paperwork very professional and friendly

I can't redeem to 5 stars after my initial experience(s) however, if the quality of service I had…read morereceived from the start had been congruent with the level of care received on the tail end, I would have certainly been happy to share that to begin with, instead of the negative. In fairness, as a follow up to my first review - I do absolutely care to share the 'good' too. As well, to maintain integrity and continue to only share honestly. I'm not sure if the treatment change resulted from me writing a public review, but, since then the 1st free oil change (after some back and forth) - was taken care of. The service department folks who took care of me and my car were wonderful. Specifically, Julie and Cole, the Service Advisor - who was extremely kind and genuinely seemed to care about my experience. Also after some back and forth, the windshield agreement has been satisfied. Again, thanks to Cole, whom I appreciated for stepping in to not only solve the issues, but treat me and my experience as something that mattered. The collision center took care of my windshield replacement, and did a great job. Riley assured it would be done same day and it was, promptly. My experience over there was also pleasant. Maybe all genuine, or just due to my first review, but in any case - I'm not looking to complain for the sake of it. The issues were ultimately all resolved, and for that I'm thankful.

Sale was great. Service has been GARBAGE!!!! Check my Google review. No one cares after the sale…read moreall the way up to the general manager. ABSOLUTEL TERRIBLE EXPERIENCE. Steer clear of this dealership at all cost.

I would highly recommend looking for your next vehicle at Mangold Ford. Mike and his team goes…read moreabove and beyond as far as communication and customer service through the buying process. I am not a local customer, and he made it work to earn my business. I recommend reaching out to Mike and his team even if you aren't local to give them a shot to earn your business. They earned my business for years to come.

I've had multiple experiences with the service department here, and unfortunately they've been some…read moreof the worst I've encountered. What shocked me most is that after I provided honest, detailed feedback about my experiences, the dealership informed me I was no longer welcome to service my vehicle there. They even canceled an existing service appointment that included parts I had already been waiting weeks for. On the surface, the facility is impressive: the sales area is modern and comfortable, there are small private rooms where you can take a call, and a kids' play area if you're waiting. However, the religious overtones throughout the dealership -- including free Bibles placed in the waiting area -- felt inappropriate and out of place for a business setting. I fully respect anyone's right to practice their faith, but I do not appreciate having it pushed at me while I wait for car service. The service department itself has been consistently disappointing. My service advisor was dismissive of the concerns I raised about my $70,000 electric Jeep. It was clear the team lacked knowledge and interest in understanding EVs; feedback I provided was poorly relayed to technicians, and the responses I received were inaccurate, passive-aggressive, and condescending. My vehicle was even returned to me dirtier than I dropped it off because they insisted on running it through their car wash, leaving water spots everywhere. Appointments typically take weeks to secure, not because they're highly sought after, but because staffing is thin -- a situation the dealership seems unwilling to solve by paying a fair wage. To be fair, the parts department was a bright spot: the individual I spoke with was knowledgeable, helpful, and took the time to explain everything thoroughly. But overall, the dealership's lack of professionalism, unwillingness to support EV owners, refusal to provide loaner vehicles, and complete disregard for customer service left me with zero trust in them. My experience here has been so negative that it's soured me not only on this dealership, but on Jeep and Stellantis as a whole.

I do not recommend to buy any vehicle from Sam Leman Morton, IL as they don't care about customer…read moreneeds. All they want is just sell their cars. Spent numerous amount of time looking at the right car for us and finally found a brand new dodge hornet, specially without front bracket plate mounted to the bumper. We are relocating to other state where the front plate isn't required and this particular car looks nicer without the front plate. To install the front plate it requires to drill holes in the bumper. I mentioned that we want a brand new vehicle without a front plate bracket several times. We agreed at the price and setup an appointment with salesman Alec. He knew about our needs as I mentioned it to him several times. On the appointment day to make sure before our 2 hours trip I messaged him to check about our agreement and he responded back that someone drilled holes to the bumper and installed the front plate.. I was shocked. We spent so much time to talking about it and finally they did opposite. They don't listen to their customers and don't care about your needs. Don't spend your time with Sam Leman Morton. Go to other dealer.

Tinia was an incredible sales associate. She is a straight shooter, took our budget, and our daily…read moreneeds seriously. She did not try to up sell us on anything. She worked patiently with us for 3 days and every time we pulled into the parking lot she made us feel at home. Tinia is not your typical sales associate that I have ever dealt with, she almost felt like family. She went above and beyond for us. I cannot say enough good things.

Find a different dealership…read more I drove from Kansas City to be sold a 2019 Genesis G70 that wouldn't pass inspection because all Brembo brake pads and rotors were shot. Also, the rear tires were nearly bald. With Brembo brakes being super expensive, and having to replace all 4 tires on an all-wheel drive--$3300 I had to spend for it to pass. And this was after I was told they put all their vehicles through a rigorous inspection process before they are resold and put back on the road. Seems to me this dealership practices deceptive dealings, and shouldn't be trusted with anything they say. Take your business elsewhere.

Bought a new truck from Joe Bart and couldn't be happier. No pushing or making me feel rushed to…read moremake a decision. Answered all my questions and were kind a gracious the whole time i was there. I appreciate Joe's knowledge and the excitement he brought to help me with the purchase. Thanks again Joe

Amazing service!!!! first time buyer here. From the moment I…read morecontacted them regarding a vehicle, they had me setup with not only a car but an affordable insurance. Really glad I decided to check them out. Trust me, they won't disappoint.