Your BILLING DEPT is deteriorating. 2nd mo out of 3 in 2025 that billing is not in time to make payment before due date. ACTUALLY ONLY HALF STAR BUT there isn't one read more

I wish there was an option to not choose a star at all. This insurance and their adjusters are a joke. It should be illegal for this company to operate. I was with them from 8 years and needed to file a claim for damages at no fault to my own. They took forever to get someone to come look at it, then made me wait for another forever before deciding what they would cover, and then another more time because they forgot to include some of the damage, and then more before they would issue a payment and then sent the payment incorrectly! When I called they took multiple days to call back, still waiting on replies to multiple emails sent!! They are rude (especially Mike) and they are less than helpful and to be quite honest a poor excuse for the values they say they stand on. Avoid this insurance company and buy ANYWHERE else!!!!! read more

If I could put zero stars, I would. Company COMPLETELY blind-sided me, adding $200 A MONTH to my auto insurance without so much as a warning. To top it off, AFTER I cancelled my service with them they STILL billed me the $300+, and were COMPLETELY unapologetic on the phone. They reel you in with the relatively low rates, and then they up your policy without so much as a how do you do. DON'T DO IT. read more

DON'T TRUST THIS COMPANY. I signed up for service with them based on their "equipment breakdown coverage". They promised to repair or replace any major appliance I had that failed suddenly. Six months later my AC failed suddenly. I filed a claim and they denied it due to wear and tear. The unit was working flawlessly even though it was old for months and months, one day if failed on me. Their policy says it will cover this, it didn't. Don't put your insurance with Pekin. read more

Pekin Insurance has helped us over the last few years with both Storm damage and a bad auto wreck, not our fault. They were very good in both cases. I highly recommend them. read more

Involved in an accident with driver at fault Pekin insured. I am liability insured only. The adjuster is Kim McMurray. Don't wait for them to call you or do anything but stall and lie. I have to go get my damaged car. Take it for an estimate. Look up the blue book price. Decide on a settlement price. Negotiate with Pekin. I'll give them 2 hours. They already told my insurance agent they'll deny me. So then I'll have to sue the girl who hit me for the damages. What a way to spend time. I'll be happy the day Pekin goes out of business. read more

I wouldn't consider Pekin insurance at any type of rating they are the most piss poor insurance company I've ever seen in my life they are rude they lie and they just play a game after game after game after game I found a claim over 2 years ago when all my stuff got stolen and I'm still fighting them I have been through nine different adjusters gave six recorded statements 14 notarized paperwork that they had to have a proof of loss and now they want me to go and do a under oath thing they wanted me to get pictures of me wearing the clothing that I lost they wanted pictures of shoes they want pictures of hair extensions they wanted pictures of just pictures basically they will needed receipts they needed this they needed that what do they do not get if you lost everything paperwork clothes everything how the hell are you supposed to come up with receipts pictures my cousin works for a different insurance company and we made a post about a week ago and the people who came on and commented about Pekin insurance was crazy in two days there was 271 messages in common I'm sorry but if I had each and every one of those person's phone number or to get in touch with them I would call them personally myself and beg them to switch to a different entrance company I would even consider calling an insurance company and seeing if they would give them a price cut or a bonus or something for switching to them to get away from this company I have never in my life oh and besides that I had to make four police reports let's see this has been a complete nightmare and they don't care they want your money but they don't want to pay out if something happened they should be ashamed of theirselves to call themselves an insurance company... read more

I love Pekin Insurance. We've been with them for 30 years. Their employees are great and go beyond the expected in service. Admittedly, they're having some growing pains right now with switching over from their old dinosaur software platform to a new one. But that's really to be expected with an update this large. They've really bent over backwards to try to make it a smooth transition. read more

Cancel policy for non payment, understandable. Closed business and informed them of closure. Charged a late payment fee and reinstatement fee to cancel policy. Would not recommend read more

This insurance is as bad as Progressive, and I didn't think anyone could be that bad They don't deserve any rating They cancel you before your due date. don't give any notice of cancellation. I was reared ed on Oct 2, 2016. I paid for rental car on my policy. As of today Oct 25, 2016 I have not received any money for my totaled out jaguar that was paid off this month. I have medical appts, due to being reared ed, but Pekin refused to pay my car rental. They can go after Progressive to get reimbursed since it was a progressive client that reared ed me. Now my grandkids and I are going through therapy for our injuries. Today Enterprises came and took my rental car away, leaving me with no means of getting to my medical appts. . this site would not let me leave without marking a star but as far as I am concerned none of these entities rate any stars read more

a tree fell on our house our agent sent down a contactor and when I was scheduling 2 more contractors he informed there's no need! I wish I would have went with my gut instinct! I truly think our agent is getting paid under the table the company was a brand new company. I requested the contractor come down and he did we had a list of complaints he then informed me that our adjuster is why the job is so piss poor! uh no! the drywall installer is why the drywall is wavy I don't think he's ever hung drywall! There are cracks in the mudding they textured the ceilings when we were told it had to be put back to original... the texture hides most of the ill-fittings that causes the waviness, but I can still see the waviness even though it is textured... I was told that this is standard and if I didn't want textured ceiling I should have said so... no... It was orginally no wavy! they breeched our contract the contract specifically states remove and replace busted rafters... they didn't do that! so when we brought this to the contractors attention he upset my husband who had just had a heart attack he's now having to take his nitroglycerin tablets again! the guy came back and collected his things and busted the 8x4 sheets of drywall into the dumpster along with that all the brand new insulations! since I brought this to the contractors attention he's now claiming my husband pulled a gun on him! I was here every time that particular man was here my husband hasn't had his guns out since his heart attack! unless you want to count our trusty pellet/bb gun we use to chase off the coyotes! the man flat out lied pulled it out of his ass! so... if someone had pulled a gun on you would you accept the job? would you send your son in? his son came very day the other gentleman was here to work on the interior! had someone pulled a gun on me I certainly wouldn't send my child in the persons home if Our adjuster has been wonderful but I believe our agent should have an ethical violation investigation! I personally feel like he's commiting fraud and getting a cut for sending this new business down to us! my agent told me to go somewhere else for my insurance needs! I'm not doing that until the company he sent us makes this right or a new contracting company does. I think our agent has lost his mind! Does anyone have a number I could call? I would like to inquire about the ethical violation inquiry read more

I tried calling their headquarters due to an incident with their adjuster at a local office. The customer service department doesn't have any control. I tried to talk to someone who would take my complaint about an insult I received from their local office. The lady on the phone says there's nothing they can do but send me back to the local office. After I kept requesting someone at Pekin's headquarters she started to have an attitude and then called me "snotty" when she was giving me the attitude initially. Worst customer service. Never use their services if unless you don't like being listened to as a customer. I didn't call her any names and I didn't use any swear/curse words. read more

I give em a minus rating if possible. Lighting hit our tree in back yard and also took out our sump pump. We were not home at the time. When we got home (it had rained 4inches that night) our basement had 1-2 inches water in it and sump pump not working. Went got new sump pump, and spent entire day drying out basement and carpet. (finished basement) When all done carpet was ruined, replaced some drywall and sump pump. We did all work ourselves. Took some time off work do all this. Then replaced the carpet.Had Called Pekin right away, never saw their rep. All they wanted was to have the sump pump. Sent them the pump, they replied back pump is ok , no lightning damage. They even kept the pump would not send it back!!! Trust me ,A tree right next to our back door got hit by lightning, damage done to tree was obvious, sump pump was working good before the storm lightning hit, put in new sump pump in same outlet and new pump works, but old one does not. Pekin ins. is a joke!!! they lie to you, and will not cover , protect you, thank goodness we did not have more damage, we paid over 3 thousand for materials ruined , plus we spent half a week labor ourselves to make our basement nice again. Never have Pekin ins. again. They are a rip off!! Am still considering hiring attorney for this. read more