On father's day week end I hit a deer on an interstate highway driving at legal speed. The deer appeared and I didn't have time to react and I ran over the deer causing the air bags to deploy. Neither my wife nor I were unhurt because of our seat belts and the additional fact that I didn't have time to hit the brakes All of the individuals associated with Pekin, from my agent to the adjuster immediately took over to make sure that there were no injuries and they made all of the arrangements to get the car repaired without any reservations. I would like to also indicate that Arts body shop in Marshfield a did an great job in repairing the car in a timely manner. Its been a very positive experience during a difficult time Respectfully Submitted Thomas E. Bitner read more

I was with this company for 20+ years for house and cars. I only made one minor claim 10 years ago. My last ticket was 36 years ago. I always paid my premiums for house plus cars in full. For busy reasons I was late on my bill this year. Within 2 business days they sent me a letter throwing me to the curb as if I was a problem child for them. That's a fine thank you for 20+ years of patronage. Adios Pekin! read more

Complete and utter disaster. To make a long story short, my experience with Pekin Insurance was awful from the very start. I worked with an insurance broker who recommended this company. Here was my short, and absolutely awful experience with this company. The broker asked me for my bank account number and routing number, so Pekin could withdraw payments. I gave him my general account number, but they needed my checking account number. When Pekin went to pull money, it was kicked back because they had the wrong number. Human error, blame me, blame the broker for not being specific on what account number was needed, so be it. I'll take the blame. Pekin hits me with a $30 fee. We ask if they will waive it since it was my first interaction with them and we had a misunderstanding on what account number was needed. Pekin refuses to waive it. Solid first impression to a brand new customer who will be expecting you to help them should they need you. Ok, so be it, I move on and pay the fee. I give them the correct account number to withdraw payment. I am then informed Pekin is charging me a new $10 fee to re-run the payment. Seriously? We ask them if they would mind waiving the $10 fee since it was an honest mistake with a first time customer account setup. Pekin refuses to waiver the $10 fee. Both myself and the broker were blown away. The broker I use was so embarrassed they sent me a $50 gift card to try and make up for Pekin being such a#$h0les about all of this. At this point, you can imagine how extremely unimpressed I am with a company I just signed up with. If it weren't such a pain in the butt to change home insurance companies, I would have told them to take their $10 and choke on it, and changed companies immediately. But I didn't, I stuck with them because it wasn't worth the hassle of changing to anew company so soon. 4 weeks later - I get contacted by my broker and am told Pekin is making me sign a waiver stating they will not cover my spouse on my car insurance. Wtf? They ran her driving info, which is totally fine, and decided she was a liability they weren't willing to cover if she ever drove my vehicle. I have had car insurance for 26 years and have never had a company do this. I was blown away, but I signed the sheet and moved on. Again, the unimpressive list grows for Pekin. 1 week later - I am notified by my broker that Pekin Insurance is cancelling my home insurance and I have 10 days to find someone new. They sent an inspector over without me knowing or being home, and he reported damaged fascia on my house. My fascia is literally in the middle of being completely replaced. Some of it is painted, and some of it is still in progress of being finished. Pekin cancelled my coverage without even talking to me about it. I am speechless. I now have 10 days to switch to someone new. What kind company does this? They never once reached out to me to discuss anything. They treated me like they owned me. I had a bad feeling about them from the very start and they proved me right every step of the way. Stay away from this company...they are complete scumbags. And after this experience my apologetic, embarrassed broker said they are removing Pekin from their list after the way they treated me and will never send anyone else their way. read more

Now that this ordeal is over, it's time to weigh in with my impressions. I've made very few claims in my life, but if this is any indication of how they are handled then I hope I don't have to make any more. This has been one issue after another and on top of it all, the company I pay to assist me in times of trouble, was not helpful in any way, shape or form. I received more help from the roofing company, the mortgage company and my local independent agent insurance agency than I did from my actual insurance company. They were unresponsive until prodded, offered little if any direction and were seemingly out to do nothing but save a buck or two for themselves. Let the client fend for themselves must be the motto because that's exactly how I feel. I pray I get a survey about my experience because I will state as a former customer this was the straw that broke the camels back. Don't know if you care about one customer or not, but I'm not paying any company to not help me anymore and that is especially true for Pekin insurance. read more

This company is bad news they don't hold their promises to the person that has there insurance. The company will not contact you and will not help settle claims. The customer service is poor. read more